Connecteam Review (2026)

Pricing (2026)

✓ Pricing re-verified 22 Oct 2026

The free tier is real and not a trial: the Small Business Plan is $0 for life, covers up to 10 users and includes all hubs and features. Above that you buy per hub, Operations, Communications or HR & Skills, and each hub carries a flat base price covering the first 30 users, plus a per-user surcharge only from user 31 onward.

Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119. The surcharge is where the hubs diverge: on the yearly plans Operations adds $0.80, $2.50 and $4.20 per extra user a month, while Communications and HR & Skills add $0.50, $1.50 and $3.00. Quoting only the per-user rate understates a small team's bill, because a shop of 30 or fewer pays the flat base either way.

Price it per hub you will actually switch on, not per user. Re-read on 3 October 2026 with every figure unchanged; the yearly toggle is now labelled "save 18%", and the 14-day trial still needs no credit card. Re-read on 22 October 2026 by plain fetch with every base price and surcharge unchanged. The page's FAQ adds two terms that change the free-tier picture: a team of 11 to 30 users does not have to pay after the trial, because it can move to the Limited plan, free for life on each hub but keeping only the essentials; and the time-clock comparison table marks payroll integration as not included in the Small Business Plan. Prices are in US dollars only. Plans change, so check the live price on their site before you buy.

Category context: Operations & Workflow. Across the 53 tools in this category that we researched with a public US-dollar price, the median entry price is $25 a month (lowest paid plan as listed, per seat where the vendor prices per seat). Connecteam’s entry price of $29 a month sits above that median. Compare pricing conditions in the Software Cost Atlas →

Correction after re-checking: Extra seats beyond 30 are billed per hub at rates that differ by hub, not at one flat rate. On Basic the pricing page lists $0.8 per month for each additional user on the Operations Hub, and $0.5 per month for each additional user on both the Communications Hub and the HR & Skills Hub. The generic "$0.8 per month per hub" figure from the seat-pricing help article overstates two of the three hubs by 60%. (re-verified 2026-08-04)

What the price did

We read Connecteam’s own pricing page on a schedule and keep every reading, so this is our record of the page. It is not a forecast, and not someone else’s summary. A change appears here only after we confirmed the new price on the page itself.

What the pricing page doesn’t say

The catch

Read two terms before paying: a monthly plan can be cancelled at any time but prepaid amounts are not refunded, and an annual plan is refundable pro rata only within its first 30 days. Every price is in US dollars, with no other currency offered.

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What Connecteam does

App for managing deskless teams. Scheduling, time clock, tasks, training and team chat for hourly and frontline workforces.

What buyers report about Connecteam

Hands-on: tested 2026-10-29Reported by buyers: G2, Capterra, Gartner Peer Insights and TrustRadius, read August 2026

Themes from the buyer-review sites listed at the foot of this page, read in August 2026. We tested Connecteam ourselves on 2026-10-29, but one test is a narrow sample, so here is what other buyers report. We summarise it here because the complaints are usually the part a vendor page leaves out.

When the paid plan is worth it

Under 10 users there is no case for paying anything. Connecteam documents its Small Business Plan as free for life, with every feature in the platform and no expiry date, making the free tier unusually complete. Paid tiers become unavoidable at one point: the vendor states that once you add your 11th user you have to choose a plan. Pricing is then per hub, not per account. Operations, Communications and HR & Skills are sold separately, each carrying a fixed price for up to 30 users.

So a company that only needs scheduling and time tracking buys one hub, while one that also wants internal messaging and onboarding pays again for each hub it turns on. Past 30 users, extra seats are billed per hub, and the rate depends on which hub: on Basic the pricing page lists $0.8 per month for each additional user on the Operations Hub and $0.5 on the Communications and HR & Skills hubs.

Upgrading pointedly does not fix headcount hygiene: Connecteam states that archived or deleted users keep being billed until the seats are manually removed. A higher tier also buys no adoption; the rollout still depends on staff installing the app. The eleventh-user cliff is softer than that line suggests. The pricing FAQ read 22 October 2026 offers the Limited plan, free for life for up to 30 users on each hub, as the alternative to paying after the trial.

It keeps only the essentials, and Connecteam warns that it lacks some of what the trial showed: in the Operations comparison the Limited column has a single time clock and up to 5 custom jobs. So the real choice at user 11 is between a stripped-down free tier and $29 a month per hub on annual billing. The tiers buy different things on each hub. On Operations, Advanced ($49 yearly) adds auto clock-out, up to 10 geofence sites, repeating shifts and a shareable live schedule link, and Expert ($99) adds unlimited geofences, auto-assigned shifts, up to 12 schedules, API access and webhooks.

On Communications, Advanced adds anonymous surveys and scheduled chat messages, and Expert adds auto-translated feed updates, read confirmations and AI message translation. On HR & Skills, e-signatures are capped at 2 documents on Advanced, 10 on Expert and 30 on Enterprise. Single sign-on, two-factor authentication and a biometric app lock are Enterprise-only on all three hubs, a plan Connecteam recommends for 201 to 10,000 employees. Against Deputy, whose Lite plan is $5 per user a month on annual billing (read 19 September 2026), the per-hub model wins quickly once one hub is enough: 30 people on Connecteam's Operations Basic pay $29 a month against $150 on Deputy Lite, and 100 people pay $29 plus 70 × $0.80, or $85, against $500.

What we found running Connecteam ourselves

Hands-on · 2026-10-29

The first findings are at the top of this page. The rest:

• The task export (XLSX) included all four drafts. Our description lost its line break, and accents were kept. There is no task ID.
• The attachments came back as links to public.cdn.connecteam.com that open without logging in; the downloaded files were byte-for-byte the same as our uploads.
• 'Add multiple tasks' is a grid for new tasks, not a file import, so there is no way to update tasks by importing a file.
• Paid plans are priced per hub (Operations, Communications, HR & Skills): Basic $29, Advanced $49 and Expert $99 a month billed yearly, each up to 10 users.

Claim vs. what we measured

We set a claim from Connecteam's own pages next to what we saw in our test, on the plan named. The status says whether the two describe the same thing and match; it is not a verdict on the product. Confirmations are listed too.

What the vendor says	What we measured	Status	What it means if you buy
14-day free trialSource: connecteam.com, read 29 Oct 2026	Measured 2026-10-29: The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.Our test, 29 Oct 2026; Small Business (Free for life)	ContradictedCompared on the account we got: the free Small Business plan, with no trial countdown anywhere in the app.	This account received ongoing free access rather than the advertised timed trial; paid hub terms were not tested.
$29Source: connecteam.com, read 29 Oct 2026The vendor's page no longer shows this wording (checked 2026-11-13), original claim: “$29”	Measured 2026-10-29: Basic shows $29 per month billed yearly per hub; no paid checkout opened.Our test, 29 Oct 2026; Small Business (Free for life)	Not testableBasic per hub, billed yearly, as listed in the app; no paid checkout was opened.	Final bundle, tax and payable total remain unknown.

Exit test: can you take your data out?

Created two draft tasks and exported them alongside two supplier-created example tasks. Test date: 29 Oct 2026. We describe the friction rather than score it; this is one run with synthetic records, not a verdict on Connecteam.

What we checked	What we saw
Came along in the export	Both Unicode task titles survive. Downloaded attachment bytes match the original kit PNGs.
Lost in the export	Descriptions lose their newline without a replacement space. No native task ID is exported.
Awkward but not lost	The account uses the Small Business plan, free for life, instead of a timed trial. Onboarding requires a mobile number. Attachment links work without login. In the actual worksheet, image hyperlinks occupy the Location column while Attachments 1 is empty.
Export route	Quick Tasks > export icon; drafts are included.
Export format	XLSX with the two test drafts plus two example drafts.
Re-importing the export	Add multiple tasks is a new-task input grid; no file import or ID update is offered.
Cancelling	Free plan, no card or trial end. Actual cancellation and deletion were not tested.

What the exit test does not show:

• Actual cancellation, expiry and deletion.
• Native-ID update execution.
• Unentered fields and complete signup screen count.

Kit check counts

Kit projects-tasks-feedback 1.0.0; run connecteam-2026-10-29; observed 2026-10-29.

• export / AIBM-001: Of 10 checks: 3 kept, 1 changed, 1 lost, 4 not offered, 1 not tested
• export / AIBM-002: Of 10 checks: 3 kept, 1 changed, 1 lost, 4 not offered, 1 not tested
• reimport / AIBM-001: Of 10 checks: 0 kept, 0 changed, 0 lost, 10 not offered, 0 not tested
• reimport / AIBM-002: Of 10 checks: 0 kept, 0 changed, 0 lost, 10 not offered, 0 not tested

Each record and phase uses this kit’s checks. Counts describe this run; they are not a score or a comparison between kits.

How this compares: across our exit tests of 102 tools, 57 gave us an export file. Connecteam gave us a file, but some of our test data was missing or changed in it. Report 08: can you get your data out?

Mail in the first 14 days

1 emails in the 14-day window; first email after signup: unknown (exact signup time not recorded); 0 with an explicit offer.

Retained inbox and junk only; removed or archived mail is outside this observation. Ambiguous supplier attribution is excluded. Day numbers use elapsed 24-hour periods since the recorded signup date at midnight Europe/Amsterdam; the signup hour is unknown. Offer flags quote literal subject/body text. Replies in our own correspondence (support tickets, our comment requests) are excluded; one-time codes, our own address, our account name and our name are replaced in brackets.

Measured mail timeline

Day	Time (UTC)	Sender	Literal subject	Folder	Offer evidence
Day 0	2026-10-29 19:54:01 UTC	Connecteam team / connecteam.com	Your employee app is ready!	inbox

Screenshots from our test (click to enlarge)

What this test does not show:

• Time clock, scheduling and chat
• Assigning tasks to employees
• A paid checkout
• Contacting support

Most of our reviews are researched rather than run. How we review explains which is which, and why we do not pretend otherwise.

Questions we are still checking

How to actually use Connecteam

The fastest route to something usable is the 14-day free trial, which the pricing page says needs no credit card. Before touching features, open the account name in the top-right of the Admin Dashboard and go to Settings to fix time zone, time format and the company logo, since these shape what every employee later sees in the app. Then select "Let's Go" on the dashboard to run the 7-step tutorial, which switches on Time Clock, Job Scheduler, Chat and Directory.

Real value only arrives once employees are in the app, which the tutorial itself does not cover. Users are added under the Users tab via Add Users and +Add manually, where First Name, Last Name and Mobile Phone are mandatory, and the documentation warns to mark the right country code. The invite is an SMS carrying a download link, so a mistyped country code simply means it never lands. Skip the "Send an invite" checkbox and the invite has to be re-sent later from the Users or Overview page.

Watching a feature playlist adds a $5 account credit. Plan the trial around what you will lose afterwards. The 14-day trial runs on Expert, and a team of 11 to 30 that settles on the free Limited plan keeps only the essentials, so note which trial features your managers actually used (auto clock-out, geofences, repeating shifts, API access) and buy that tier on that hub only. If staff will use breadcrumb GPS, tell them in advance that the phone will ask for 'Always' location access; Connecteam says it records location only while someone is on the clock.

The natural comparison is When I Work or Homebase: other deskless-team scheduling apps.

Visit Connecteam →

Frequently asked questions

Can you export your data from Connecteam?

Exit check 2026-10-29; route excerpt: Quick Tasks > export icon; came along (excerpts): Both Unicode task titles survive; lost (excerpts): Descriptions lose their newline without a replacement space; re-import: not tested.

Is Connecteam really free for a small team?

Yes, and it is unusually generous: the Small Business Plan is $0 for life for up to 10 users and includes all hubs and all features, not a limited subset. The cliff is the eleventh user, at which point you are choosing hubs and paying per user. Read on 17 August 2026 and unchanged on 3 October 2026.

How does the per-hub pricing work?

You buy the hubs you need (Operations, Communications or HR) rather than one bundle, and each is priced to cover the first 30 users with a surcharge per user after that. The published per-user rates run from $0.50 to $5.00 a month depending on hub and tier. A team that only needs scheduling pays for one hub, which is what makes the entry price so low.

Why is it so much cheaper than the competition?

Because the unit is different. Most workforce tools charge per user for everything; Connecteam charges per hub with the first 30 users included, so a 30-person team using one hub pays a flat fee rather than 30 seats. The comparison flips once you need all three hubs for a large team: price the hubs you will actually switch on.

Can I get a refund if Connecteam does not work out?

Only on annual plans, and only early. The pricing FAQ (read 22 October 2026) says a monthly subscription can be cancelled at any time with no refund of prepaid amounts, and an annual subscription is refunded pro rata if cancelled within its first 30 days. Plans can be upgraded, downgraded or cancelled at any time. Seats added mid-cycle are charged by the day for the rest of the cycle and in full from the next one.

Do I have to go through Connecteam's 14-day trial?

Yes. Everyone starts with the trial, which runs on the Expert plan with no credit card. At the end you subscribe to a paid plan, move to the free Limited plan for up to 30 users, or, below 10 users, use the free Small Business Plan. If you do nothing, the FAQ says your information stays in place until you subscribe or ask for the account to be deleted.

Does Connecteam's GPS breadcrumb tracking follow staff off the clock?

Connecteam says no: breadcrumbs record location only while a user is on the clock, and it never processes or stores location when they are off it. The phone will still ask staff to set location access to 'Always', because the app tracks with the app closed in the background, so explain that before roll-out.

What does Connecteam's 'yearly save 18%' mean in dollars?

Yearly billing charges the equivalent of 10 months. Per hub and per month for the first 30 users that is $29 instead of $35 on Basic, $49 instead of $59 on Advanced and $99 instead of $119 on Expert. A company running all three hubs on Advanced pays $147 a month on annual billing, $1,764 a year, against $177 a month on monthly billing.

Is this a hands-on review of Connecteam?

Yes. We tested Connecteam ourselves on 2026-10-29; the section above says what we tested, what we found and what we did not test, and where a figure comes from the vendor's own documentation instead. Most of our reviews are researched rather than run; we say which is which. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.

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