{
 "schema_version": "1.0",
 "id": "connecteam",
 "name": "Connecteam",
 "research_status": "researched",
 "vendor_domain": "connecteam.com",
 "category": "Operations & Workflow",
 "task": "Time tracking, shifts & attendance",
 "summary": "App for managing deskless teams. Scheduling, time clock, tasks, training and team chat for hourly and frontline workforces.",
 "best_for": "deskless and frontline teams (shift work, field crews) that need scheduling, a time clock and comms in one app, on the free-for-10 plan",
 "skip_if": "your whole team sits at desks with email and Slack: this is built for the frontline, and a general PM tool fits an office better",
 "honest_knock": "The free-for-10 plan is one of the most generous in the category, but the three-hub structure means costs can stack if you need all of them: price the specific hubs you'll actually use, not the full bundle. Read two terms before paying: a monthly plan can be cancelled at any time but prepaid amounts are not refunded, and an annual plan is refundable pro rata only within its first 30 days. Every price is in US dollars, with no other currency offered.",
 "pricing": {
  "status": "public",
  "entry_price": "$29",
  "entry_price_terms": "per month billed yearly ($35 monthly), covers first 30 users",
  "from_price_usd_month": 29.0,
  "plans": null,
  "plans_source": null,
  "notes": "(re-verified 2026-10-03 on their own pricing page, USD) The free tier is real and not a trial: the Small Business Plan is $0 for life, covers up to 10 users and includes all hubs and features. Above that you buy per hub — Operations, Communications or HR & Skills — and each hub carries a flat base price covering the first 30 users, plus a per-user surcharge only from user 31 onward. Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119. The surcharge is where the hubs diverge: on the yearly plans Operations adds $0.80, $2.50 and $4.20 per extra user a month, while Communications and HR & Skills add $0.50, $1.50 and $3.00. Quoting only the per-user rate understates a small team's bill, because a shop of 30 or fewer pays the flat base either way. Price it per hub you will actually switch on, not per user. Re-read on 3 October 2026 with every figure unchanged; the yearly toggle is now labelled \"save 18%\", and the 14-day trial still needs no credit card. Re-read on 22 October 2026 by plain fetch with every base price and surcharge unchanged. The page's FAQ adds two terms that change the free-tier picture: a team of 11 to 30 users does not have to pay after the trial, because it can move to the Limited plan, free for life on each hub but keeping only the essentials; and the time-clock comparison table marks payroll integration as not included in the Small Business Plan. Prices are in US dollars only.",
  "verified_at": "2026-10-22",
  "source_url": null,
  "schema_offer": {
   "price": 35.0,
   "currency": "USD",
   "description": "Basic (Operations Hub), per month, billed month-to-month. From our pricing notes: “Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119” Read on the vendor's own pricing page on 2026-10-22.",
   "page": "https://aibuildermarketplace.com/b2b/connecteam-review/"
  },
  "source_quotes": null,
  "recent_change": null,
  "price_history": null
 },
 "free_plan": true,
 "free_plan_evidence": "(re-verified 2026-10-03 on their own pricing page, USD) The free tier is real and not a trial: the Small Business Plan is $0 for life, covers up to 10 users and includes all hubs and features.",
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Above that you buy per hub — Operations, Communications or HR & Skills — and each hub carries a flat base price covering the first 30 users, plus a per-user surcharge only from user 31 onward.",
   "verified_at": "2026-10-22",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "When I Work or Homebase",
  "why": "other deskless-team scheduling apps"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/connecteam.json",
  "review": "https://aibuildermarketplace.com/b2b/connecteam-review/",
  "marketplace": "https://aibuildermarketplace.com/marketplace/connecteam/",
  "vendor_site": "https://connecteam.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://partners.connecteam.com/ff7km2y3lp10",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "user",
   "axis": "users",
   "plans": [
    {
     "id": "small-business",
     "name": "Small Business Plan",
     "model": "free",
     "max_units": 10,
     "evidence": "the Small Business Plan is $0 for life, covers up to 10 users and includes all hubs and features"
    },
    {
     "id": "limited",
     "name": "Limited (one hub)",
     "model": "free",
     "max_units": 30,
     "evidence": "it can move to the Limited plan, free for life on each hub but keeping only the essentials"
    },
    {
     "id": "basic",
     "name": "Basic (Operations Hub)",
     "model": "flat",
     "annual_month": 29,
     "monthly": 35,
     "included_units": 30,
     "extra_unit": {
      "annual_month": 0.8,
      "monthly_status": "unknown"
     },
     "evidence": "Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119"
    },
    {
     "id": "advanced",
     "name": "Advanced (Operations Hub)",
     "model": "flat",
     "annual_month": 49,
     "monthly": 59,
     "included_units": 30,
     "extra_unit": {
      "annual_month": 2.5,
      "monthly_status": "unknown"
     },
     "evidence": "Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119"
    },
    {
     "id": "expert",
     "name": "Expert (Operations Hub)",
     "model": "flat",
     "annual_month": 99,
     "monthly": 119,
     "included_units": 30,
     "extra_unit": {
      "annual_month": 4.2,
      "monthly_status": "unknown"
     },
     "evidence": "Billed yearly that base is $29/mo at Basic, $49 at Advanced and $99 at Expert; billed monthly it is $35, $59 and $119"
    }
   ],
   "extra_evidence": "on the yearly plans Operations adds $0.80, $2.50 and $4.20 per extra user a month",
   "notes": [
    "Priced per hub; the rule covers the Operations Hub. Communications and HR & Skills have the same bases with lower surcharges, and each hub you switch on is paid separately.",
    "The Limited plan keeps only the essentials of each hub; the free Small Business Plan includes all hubs."
   ],
   "not_computable": [
    {
     "text": "Surcharges for extra users on monthly billing are not in our notes.",
     "affects_cost": true
    },
    {
     "text": "The plan card says the Small Business Plan covers up to 10 users while the FAQ on the same page says fewer than 10 employees.",
     "affects_cost": true
    }
   ],
   "rules_verified_at": "2026-10-22"
  },
  "growth": {
   "annual": {
    "product_id": "connecteam",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
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       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": 0.0,
       "limited": 0.0,
       "basic": 29.0,
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      }
     },
     {
      "units": 2,
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      "cheapest_plan_name": "Limited (one hub)",
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     },
     {
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      }
     },
     {
      "units": 5,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
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       "every": "month"
      },
      "ranges": [],
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      }
     },
     {
      "units": 10,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
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       "every": "month"
      },
      "ranges": [],
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      }
     },
     {
      "units": 15,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
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       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": 0.0,
       "basic": 29.0,
       "advanced": 49.0,
       "expert": 99.0
      }
     },
     {
      "units": 20,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
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      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
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       "expert": 99.0
      }
     },
     {
      "units": 25,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
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      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
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      }
     },
     {
      "units": 50,
      "cheapest_plan": "basic",
      "cheapest_plan_name": "Basic (Operations Hub)",
      "total_month": 45.0,
      "billed": {
       "amount": 540.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": "not_eligible",
       "basic": 45.0,
       "advanced": 99.0,
       "expert": 183.0
      }
     },
     {
      "units": 100,
      "cheapest_plan": "basic",
      "cheapest_plan_name": "Basic (Operations Hub)",
      "total_month": 85.0,
      "billed": {
       "amount": 1020.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": "not_eligible",
       "basic": 85.0,
       "advanced": 224.0,
       "expert": 393.0
      }
     }
    ],
    "switch_points": [
     {
      "from_units": 25,
      "to_units": 50,
      "from_plan": "limited",
      "to_plan": "basic",
      "from_plan_name": "Limited (one hub)",
      "to_plan_name": "Basic (Operations Hub)"
     }
    ],
    "conflicts": [],
    "unknowns": [
     "Surcharges for extra users on monthly billing are not in our notes.",
     "The plan card says the Small Business Plan covers up to 10 users while the FAQ on the same page says fewer than 10 employees."
    ],
    "measured": [
     {
      "claim": "14-day free trial",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Compared on the account we got: the free Small Business plan, with no trial countdown anywhere in the app.",
      "status": "contradicted",
      "buying_consequence": "This account received ongoing free access rather than the advertised timed trial; paid hub terms were not tested.",
      "buyer_direction": "favourable",
      "claim_changed_on": null,
      "status_label": "Contradicted",
      "review_url": "https://aibuildermarketplace.com/b2b/connecteam-review/"
     },
     {
      "claim": "$29",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "Basic shows $29 per month billed yearly per hub; no paid checkout opened.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Basic per hub, billed yearly, as listed in the app; no paid checkout was opened.",
      "status": "not_testable",
      "buying_consequence": "Final bundle, tax and payable total remain unknown.",
      "buyer_direction": null,
      "claim_changed_on": "2026-10-30",
      "status_label": "Not testable",
      "review_url": "https://aibuildermarketplace.com/b2b/connecteam-review/"
     }
    ]
   },
   "monthly": {
    "product_id": "connecteam",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
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       "limited": 0.0,
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       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 2,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
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      },
      "ranges": [],
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      }
     },
     {
      "units": 3,
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      "cheapest_plan_name": "Limited (one hub)",
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      },
      "ranges": [],
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       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 5,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": 0.0,
       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 10,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": 0.0,
       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 15,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 20,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 25,
      "cheapest_plan": "limited",
      "cheapest_plan_name": "Limited (one hub)",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": 0.0,
       "basic": 35.0,
       "advanced": 59.0,
       "expert": 119.0
      }
     },
     {
      "units": 50,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": "not_eligible",
       "basic": "price_unknown_on_billing",
       "advanced": "price_unknown_on_billing",
       "expert": "price_unknown_on_billing"
      }
     },
     {
      "units": 100,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "small-business": "not_eligible",
       "limited": "not_eligible",
       "basic": "price_unknown_on_billing",
       "advanced": "price_unknown_on_billing",
       "expert": "price_unknown_on_billing"
      }
     }
    ],
    "switch_points": [
     {
      "from_units": 25,
      "to_units": 50,
      "from_plan": "limited",
      "to_plan": null,
      "from_plan_name": "Limited (one hub)",
      "to_plan_name": null
     }
    ],
    "conflicts": [],
    "unknowns": [
     "Surcharges for extra users on monthly billing are not in our notes.",
     "The plan card says the Small Business Plan covers up to 10 users while the FAQ on the same page says fewer than 10 employees."
    ],
    "measured": [
     {
      "claim": "14-day free trial",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Compared on the account we got: the free Small Business plan, with no trial countdown anywhere in the app.",
      "status": "contradicted",
      "buying_consequence": "This account received ongoing free access rather than the advertised timed trial; paid hub terms were not tested.",
      "buyer_direction": "favourable",
      "claim_changed_on": null,
      "status_label": "Contradicted",
      "review_url": "https://aibuildermarketplace.com/b2b/connecteam-review/"
     },
     {
      "claim": "$29",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "Basic shows $29 per month billed yearly per hub; no paid checkout opened.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Basic per hub, billed yearly, as listed in the app; no paid checkout was opened.",
      "status": "not_testable",
      "buying_consequence": "Final bundle, tax and payable total remain unknown.",
      "buyer_direction": null,
      "claim_changed_on": "2026-10-30",
      "status_label": "Not testable",
      "review_url": "https://aibuildermarketplace.com/b2b/connecteam-review/"
     }
    ]
   }
  }
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Data export tested on 2026-10-29; contract terms not researched. Scope and untested export routes are listed in measured.exit_test.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "measured": {
  "support": null,
  "onboarding": null,
  "inbox": {
   "timeline": {
    "signup_at": null,
    "messages": [
     {
      "received_at": "2026-10-29T19:54:01Z",
      "sender_name": "Connecteam team",
      "sender_domain": "connecteam.com",
      "subject": "Your employee app is ready!",
      "folder": "inbox",
      "offer": null
     }
    ]
   },
   "window_start": "2026-10-28T23:00:00Z",
   "window_end": "2026-11-11T23:00:00Z",
   "window_days": 14,
   "time_basis": "signup_date_midnight_Europe_Amsterdam",
   "status": "complete",
   "observed_at": "2026-11-14T02:18:01.684697Z",
   "counts": {
    "transactional": 0,
    "onboarding_tips": 0,
    "sales_upsell": 0,
    "personal_looking_sales": 0
   },
   "first_sales_email_hours": null,
   "has_list_unsubscribe": false,
   "uncertain": 1,
   "after_cancel": {
    "status": "not_tested"
   },
   "after_deletion": {
    "status": "not_tested"
   },
   "after_unsubscribe": {
    "status": "not_tested"
   }
  },
  "invites": {
   "status": "not_tested",
   "default_on": "not_tested",
   "plus_accepted": "not_tested",
   "invitee_can_unsubscribe": "not_tested",
   "address_book_requested": "not_tested",
   "workspace_requested": "not_tested"
  },
  "entry_exit": {
   "signup": {
    "screens": "not_tested",
    "card_required": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   },
   "cancel": {
    "screens": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   }
  },
  "tested_on": "2026-10-29",
  "tested_by": "Our team; actor, account and scope are documented in the review.",
  "review_url": "https://aibuildermarketplace.com/b2b/connecteam-review/",
  "method": [
   "Switched on Quick Tasks in our own workspace",
   "Saved two made-up tasks with an attachment as drafts",
   "Exported the task list and downloaded the attachments",
   "Looked at the hub plans and stopped before choosing one"
  ],
  "claims": [
   {
    "claim": "14-day free trial",
    "claim_source": "https://connecteam.com/pricing/",
    "claim_read_on": "2026-10-29",
    "observed": "The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.",
    "observed_on": "2026-10-29",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
    },
    "plan": "Small Business (Free for life)",
    "comparability": "Compared on the account we got: the free Small Business plan, with no trial countdown anywhere in the app.",
    "status": "contradicted",
    "buying_consequence": "This account received ongoing free access rather than the advertised timed trial; paid hub terms were not tested.",
    "buyer_direction": "favourable",
    "claim_changed_on": null
   },
   {
    "claim": "$29",
    "claim_source": "https://connecteam.com/pricing/",
    "claim_read_on": "2026-10-29",
    "observed": "Basic shows $29 per month billed yearly per hub; no paid checkout opened.",
    "observed_on": "2026-10-29",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
    },
    "plan": "Small Business (Free for life)",
    "comparability": "Basic per hub, billed yearly, as listed in the app; no paid checkout was opened.",
    "status": "not_testable",
    "buying_consequence": "Final bundle, tax and payable total remain unknown.",
    "buyer_direction": null,
    "claim_changed_on": "2026-10-30"
   }
  ],
  "exit_test": {
   "run_date": "2026-10-29",
   "what": "Created two draft tasks and exported them alongside two supplier-created example tasks.",
   "first_import": null,
   "file_inspected": true,
   "reimport_tested": false,
   "awkward": "The account uses the Small Business plan, free for life, instead of a timed trial. Onboarding requires a mobile number. Attachment links work without login. In the actual worksheet, image hyperlinks occupy the Location column while Attachments 1 is empty.",
   "friction": {
    "export_route": "Quick Tasks > export icon; drafts are included.",
    "format": "XLSX with the two test drafts plus two example drafts.",
    "reimport": "Add multiple tasks is a new-task input grid; no file import or ID update is offered.",
    "cancellation": "Free plan, no card or trial end. Actual cancellation and deletion were not tested."
   },
   "not_tested": [
    "Actual cancellation, expiry and deletion.",
    "Native-ID update execution.",
    "Unentered fields and complete signup screen count."
   ],
   "came_along": [
    "Both Unicode task titles survive. Downloaded attachment bytes match the original kit PNGs."
   ],
   "lost": [
    "Descriptions lose their newline without a replacement space. No native task ID is exported."
   ],
   "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
   "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#exit-test"
  },
  "facts": {
   "trial_requires_card": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-29",
    "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#hands-on"
   },
   "trial_duration_confirmed": {
    "value": false,
    "basis": "The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.",
    "observed_on": "2026-10-29",
    "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
   },
   "export_file_inspected": {
    "value": true,
    "basis": "Created two draft tasks and exported them alongside two supplier-created example tasks. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-29",
    "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#exit-test"
   },
   "export_reimport_tested": {
    "value": false,
    "basis": "Created two draft tasks and exported them alongside two supplier-created example tasks. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-29",
    "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#exit-test"
   },
   "export_direct_download": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-29",
    "evidence_url": "https://aibuildermarketplace.com/b2b/connecteam-review/#hands-on"
   },
   "marketing_emails_14d": {
    "value": "not_tested",
    "basis": "No complete unambiguous 14-day inbox observation available.",
    "observed_on": "2026-11-14",
    "evidence_url": null
   }
  }
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "Connecteam",
    "product_id": "connecteam",
    "run_date": "2026-10-29",
    "session_type": "hands_on",
    "what": "Tested by our team on 29 October 2026: Daan created the account and our AI assistant ran the test in Daan's browser. We switched on Quick Tasks, saved two made-up tasks with an attachment as drafts, exported the task list and looked at the plans.",
    "findings": [
     "The pricing page offers a '14-day free trial', but our account landed on the Small Business plan instead: 'FREE for small businesses with up to 10 employees … Free for life'. No card was asked.",
     "Setup asks for company size and industry, then a mobile number; you cannot reach the dashboard without one. Your industry decides which tools appear: Quick Tasks was not in our menu until we added it.",
     "Connecteam adds two sample users ('Liz (sample)', 'Sam (sample)') and, when you switch on Quick Tasks, two example tasks. A task must be assigned to someone, even as a draft.",
     "The task export (XLSX) included all four drafts. Our description lost its line break, and accents were kept. There is no task ID.",
     "The attachments came back as links to public.cdn.connecteam.com that open without logging in; the downloaded files were byte-for-byte the same as our uploads.",
     "'Add multiple tasks' is a grid for new tasks, not a file import, so there is no way to update tasks by importing a file.",
     "Paid plans are priced per hub (Operations, Communications, HR & Skills): Basic $29, Advanced $49 and Expert $99 a month billed yearly, each up to 10 users."
    ],
    "not_tested": [
     "Time clock, scheduling and chat",
     "Assigning tasks to employees",
     "A paid checkout",
     "Contacting support"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "claim_checks": [
     {
      "claim": "14-day free trial",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "The app instead shows Small Business FREE for up to 10 employees, Free for life, with no trial countdown.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Compared on the account we got: the free Small Business plan, with no trial countdown anywhere in the app.",
      "status": "contradicted",
      "buying_consequence": "This account received ongoing free access rather than the advertised timed trial; paid hub terms were not tested.",
      "buyer_direction": "favourable",
      "claim_changed_on": null
     },
     {
      "claim": "$29",
      "claim_source": "https://connecteam.com/pricing/",
      "claim_read_on": "2026-10-29",
      "observed": "Basic shows $29 per month billed yearly per hub; no paid checkout opened.",
      "observed_on": "2026-10-29",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/connecteam-review/#claim-vs-measured"
      },
      "plan": "Small Business (Free for life)",
      "comparability": "Basic per hub, billed yearly, as listed in the app; no paid checkout was opened.",
      "status": "not_testable",
      "buying_consequence": "Final bundle, tax and payable total remain unknown.",
      "buyer_direction": null,
      "claim_changed_on": "2026-10-30"
     }
    ],
    "claim_checks_note": "A vendor claim (quoted, with source and read date) set against what we observed in this session on the plan stated. status is confirmed, contradicted, not_comparable, not_testable or out_of_date; it is not a score of the product.",
    "exit_test": {
     "run_date": "2026-10-29",
     "what": "Created two draft tasks and exported them alongside two supplier-created example tasks.",
     "first_import": null,
     "file_inspected": true,
     "reimport_tested": false,
     "awkward": "The account uses the Small Business plan, free for life, instead of a timed trial. Onboarding requires a mobile number. Attachment links work without login. In the actual worksheet, image hyperlinks occupy the Location column while Attachments 1 is empty.",
     "friction": {
      "export_route": "Quick Tasks > export icon; drafts are included.",
      "format": "XLSX with the two test drafts plus two example drafts.",
      "reimport": "Add multiple tasks is a new-task input grid; no file import or ID update is offered.",
      "cancellation": "Free plan, no card or trial end. Actual cancellation and deletion were not tested."
     },
     "not_tested": [
      "Actual cancellation, expiry and deletion.",
      "Native-ID update execution.",
      "Unentered fields and complete signup screen count."
     ],
     "came_along": [
      "Both Unicode task titles survive. Downloaded attachment bytes match the original kit PNGs."
     ],
     "lost": [
      "Descriptions lose their newline without a replacement space. No native task ID is exported."
     ],
     "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product."
    },
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "connecteam:connecteam-q1",
   "key": "connecteam-q1",
   "question": "Which features does Connecteam's free Limited plan keep on each hub?",
   "status": "open"
  },
  {
   "question_id": "connecteam:connecteam-q2",
   "key": "connecteam-q2",
   "question": "Does the free Small Business Plan cover 10 users or fewer than 10?",
   "status": "open"
  },
  {
   "question_id": "connecteam:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "connecteam:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "connecteam:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "connecteam:pricing_gap_1",
   "key": "pricing_gap_1",
   "question": "Our price check could not put a number on this part of the cost: Surcharges for extra users on monthly billing are not in our notes. Can you publish the price or the rule?",
   "status": "open"
  },
  {
   "question_id": "connecteam:pricing_gap_2",
   "key": "pricing_gap_2",
   "question": "Our price check could not put a number on this part of the cost: The plan card says the Small Business Plan covers up to 10 users while the FAQ on the same page says fewer than 10 employees. Can you publish the price or the rule?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}