Help Scout Review (2026)Free for 5 Users, Standard $25 a Seat
By Daan Haket · Researched and written with an AI assistant · who does what
The Free plan caps you at 100 contacts a month and one Inbox.
small and mid-sized support teams that want an email-first shared inbox with live chat and a help centre, priced per user without a minimum below Pro.
you run a large contact centre with native phone support, or you need SSO but have fewer than ten agents (SSO is on Pro, with a 10-user minimum).
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Pricing (2026)
✓ Pricing re-verified 10 Oct 2026
Free covers up to 5 users, 1 Inbox, 1 Docs site and 100 contacts a month, with 10 saved replies and 10 tags. A contact is someone who got a reply from your team or the AI assistant; several conversations with the same person count once. Plus, marked popular, is $45 annually or $54 monthly, for up to 50 users: 5 Inboxes, advanced workflows, two advanced SLA policies, a secure customer portal, unlimited AI drafts, round-robin routing, Salesforce, Jira and HubSpot integrations and 25 light users.
Frequently asked questions
How much does Help Scout cost?
Read on 10 October 2026: Free for up to 5 users; Standard $25 per user a month billed annually or $30 monthly; Plus $45 or $54; Pro $75 or $90 with a 10-user minimum.
Is Help Scout free?
There is a Free plan for up to 5 users with 1 Inbox, 1 Docs site and 100 contacts a month.
What does Help Scout AI Answers cost?
$0.75 per resolution, billed monthly on top of the plan, with a 3-month free trial.
Is this a hands-on review of Help Scout?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Read 2026-10-10 on helpscout.com/pricing with the monthly and annual toggles, USD.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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This is our researched assessment — not a paid placement. The “Visit” links on this page are affiliate links: we may earn a commission if you sign up, at no extra cost to you, and it never changes our take. How we review →