Tidio Review (2026)
The AI number on the homepage and the AI number on the pricing page do not agree, and the pricing page is the lower of the two.
support teams that want an AI agent and a help desk from the same vendor and can size all three meters — billable conversations, Lyro AI conversations and Flows visitors — against their own volume before they commit, and Shopify, WordPress or Wix stores that want to run live chat at zero and treat the 50 free Lyro conversations as a measurement of whether the AI answers their questions at all.
you need the AI agent to keep answering past the first 50 conversations without paying, you cannot get the over-cap rate and the Plus usage rate quoted before signing, you want one per-seat price rather than three independent meters, or you are buying on the strength of the 67 percent resolution figure and need it as a commitment rather than an average.
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Pricing (2026)
✓ Pricing re-verified 24 Aug 2026
The plan table opens on the annual column, so the first figures on the page are not what month-to-month costs. Starter is 24.17 a month billed annually against 29 paid monthly, Growth starts at 49.17 annually against 59 monthly, and the two stand-alone add-ons follow the same 20 percent step: the Lyro AI Agent from 32.50 annually against 39 monthly, Flows from 24.17 against 29. Plus is 300 a month in both columns and adds usage on top; Premium is contact-for-pricing.
Frequently asked questions
What should I weigh before buying Customer Support software?
Judge it on evidence rather than adjectives. Look for a published security page, single sign-on and role controls on the plan you would actually buy (they are often gated to higher tiers), a status page with real incident history, and a clear answer on where your data is stored. If the tool will hold anything sensitive, those four answers matter more than any feature comparison.
Is this a hands-on review of Tidio?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Buyer reviews on Shopify App Store (listed as “Tidio: AI Chatbot & Live Chat”), Capterra, Trustpilot, read August 2026.
- Read 2026-08-24 on www.tidio.com/pricing/ with both billing columns clicked, and on www.tidio.com.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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This is our researched assessment — not a paid placement. The “Visit” links on this page are affiliate links: we may earn a commission if you sign up, at no extra cost to you, and it never changes our take. How we review →