ProtectMyOrder Review (2026)
E-commerce tooling is ROI-math on margin: every tool must pay for itself in conversion, basket size or saved hours. So where does ProtectMyOrder actually fit?
Visit ProtectMyOrder → Affiliate link — the rest of this page is the honest version, including who should skip it.
What ProtectMyOrder does
Shopify checkout upsell for premium services: package protection against lost and stolen parcels, carbon-neutral shipping and free returns, sold on the cart page, in checkout or through a custom widget, with fixed, dynamic or percentage pricing and an A/B test against half your traffic. Free to install; the App Store plan takes 19.99% of delivery protection revenue with a $20-a-month minimum and leaves the claims with the merchant, who keeps the other 80%. On the vendor's own pricing page a 44.99% tier puts their agents on those claims, and a further 30% hands them the liability for refunds and replacements.
Pricing (2026)
✓ Pricing re-verified 22 Aug 2026
(read 2026-08-22 on apps.shopify.com/protectmyorder, listed as “PMO: ProtectMyOrder”, and on protectmyorder.com/pricing) The two pages sell different ladders. The App Store listing shows one plan: free to install, then 19.99% of delivery protection revenue with a minimum charge of $20 per month, billed in USD, with the merchant keeping 80% of the upsell and handling all claims. The vendor's own pricing page, read the same day, shows three, all priced as a share of upsell revenue rather than a monthly fee.
Standard at 19.99% is the plan the listing describes and adds a profitability guarantee, a gradual roll-out to 50% of visitors, fully customisable design and wording, and an assigned support agent. Carbon at 24.99% adds automatic carbon calculation and offsetting for every delivery, with a choice of project. Pro at 44.99% puts ProtectMyOrder's own agents on your shipping-claim support with 24/7 cover and ten-minute replies, and for a further 30% of upsell revenue they assume the liability for refunds and replacements as well — 74.99% in total.
The same page offers volume discounts, by call, to brands above $20m of online revenue. The app sells protection against lost and stolen parcels, carbon-neutral shipping and free returns on the cart page, in checkout or through a custom widget, with fixed, dynamic or percentage pricing, instant quotes, custom branding and custom policies. It works with Checkout, Bundles, Klaviyo, Order Editing, Rebuy, Recharge and Stockly, is English-only, and sits in Shopify's warranties and insurance category.
Developer ProtectMyOrder; the app launched 14 June 2023 and carried twelve reviews, all at the top rating, at the time of writing. Plans change — always verify the live price on their site.
The honest knock
Start with the two pricing pages, because they do not describe the same product. The App Store listing shows a single plan — 19.99% of protection revenue, minimum $20 a month, and you handle all claims yourself. ProtectMyOrder's own pricing page, read on the same day, shows three: 19.99%, 24.99% and 44.99% of upsell revenue, where the dearest puts their agents on your claim support and a further 30% hands them the liability for refunds and replacements. Nothing on the listing hints that the second and third exist. Install from the App Store and you are on the first one, so the version of this product where somebody else does the work is a conversation, not a checkbox. On that first plan the pitch is that you keep 80% of the upsell, and whether that is profit is settled by your own loss rate: a missing parcel is your replacement, your postage and your conversation. Price it as 80% of protection revenue minus the claims you settle. If that sum looks uncomfortable, the 44.99% tier is the honest comparison, not a rival app. The $20 monthly minimum is a floor rather than a price. A quiet month still bills $20, and until protection sales reach about $100 a month your effective rate sits above the advertised 19.99%. And the public record is thin: twelve reviews on an app that launched in June 2023, most of them from 2024. There is nothing bad in it — there is barely any of it, and the revenue figures merchants quote there are their own and unaudited. Selling package protection also brushes against insurance rules in some jurisdictions; if you trade in one where that matters, ask your own adviser what you are allowed to sell before you turn it on.
When the paid plan is worth it
The tiers on the vendor's own page are not monthly fees, they are slices of your upsell revenue, and what they price is how much of the work you keep. Standard takes 19.99% and leaves the claims with you. Carbon takes 24.99% and offsets every delivery. Pro takes 44.99% and puts their agents on your shipping-claim support, and for a further 30% they assume the liability for refunds and replacements too — 74.99% in total, leaving you a quarter of what shoppers pay and none of the work. So the real decision is make-or-buy on claims handling, and you can price it before you commit. Moving from Standard to Pro costs 25% of upsell revenue: on $2,000 of protection a month that is $500 for a staffed claims desk, and the only question is whether settling those claims costs your own team more than that. Handing over the liability is a second sum, another 30% against what you currently spend replacing parcels. Do both on paper before you assume Standard is the cheap plan.
How to actually use ProtectMyOrder
Do the loss-rate homework before the install, not after. Pull the last six months of parcels you replaced or refunded for loss or damage, divide by orders shipped, and you have the number that decides everything else: whether keeping 80% on Standard is margin, or whether paying 44.99% to have their agents handle the claims is the cheaper answer. Then use the traffic split the app ships with. It shows the offer to half your visitors, so run that and read two things rather than one: the opt-in rate, and the conversion rate of the half that saw the offer against the half that did not. A checkout upsell that lifts protection revenue while costing you orders is not a win, and this is the only period in which you can measure that cleanly. Set the price and the wording yourself, and write your claims process down before the first claim arrives — on the plan you get from the App Store, you are the one settling it. Distilled from apps.shopify.com/protectmyorder and protectmyorder.com/pricing, both read 22 August 2026.
More on ProtectMyOrder
Everything we publish about ProtectMyOrder links back here — the review stays the honest hub:
The ex-banker filter — the same yardstick on every review (how we review): My ex-banker filter is simple: does ProtectMyOrder remove a real cost — time, errors, missed revenue — bigger than what it charges? If the job above is genuinely yours, it's worth a look. We never publish fake or “exclusive” prices, so always confirm the current plan on their site.
Frequently asked questions
Does ProtectMyOrder work with my store platform?
Check your platform and version specifically. Shopify support is close to universal in this category, while WooCommerce, BigCommerce, Magento and headless setups vary a lot, and 'supported' sometimes means a generic API rather than a maintained app. A listing in your own platform's app store, with recent reviews there, is a better signal than the vendor's logo wall.
Who should not use ProtectMyOrder?
Skip it if you want insurance-backed cover where a third party carries the risk by default, or your order volume is low enough that the $20 monthly minimum is most of what the app collects. Buying a tool to fix a problem you don't have yet just adds cost and another login to manage.
Is this a hands-on review of ProtectMyOrder?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is genuinely good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Read 2026-08-22 on apps.shopify.com/protectmyorder, listed as “PMO: ProtectMyOrder”, and on protectmyorder.com/pricing.
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Others in this category
Weighing ProtectMyOrder against the field? These are the e-commerce tools closest to it that we have also reviewed. They overlap rather than match, so check what each one is actually built for before treating any of them as a swap:
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