Freshchat Review (2026)The Free Plan Covers 10 Agents
The free tier is genuinely useful for small teams, but AI features and higher-tier routing sit behind paid plans and add-ons — and being part of the wider Freshworks suite means you'll be nudged toward the full platform.
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Pricing (2026)
✓ Pricing re-verified 1 Sep 2026
Read 1 Sep 2026 on freshworks.com/live-chat-software/pricing/ (USD fields of the page own plan data). Per agent per month: Growth $19 billed annually or $23 monthly, Pro $49 or $59, Enterprise $79 or $95. Freddy AI is a separate bill, and both rates are published: the Freddy AI Copilot add-on is $29/agent/mo billed annually ($35 monthly), and Freddy AI Agent sessions cost $49 per 100 sessions beyond the 500 complimentary sessions each paid account receives once.
Frequently asked questions
What should I weigh before buying Communication & Voice software?
Generally yes, since this category is built for it, but the details that bite are timezone handling, how per-seat cost scales as the team spreads, and whether numbers, routing or coverage exist in the countries your people actually sit in. Availability varies far more by country than the marketing pages suggest, so check your specific regions before committing.
Is this a hands-on review of Freshchat?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Buyer reviews on G2, Capterra and GetApp, read August 2026.
- Freshchat’s own published pricing page.
Others in this category
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