The single ratio that tells you if your business model works: LTV:CAC. Enter your acquisition spend, customers and revenue, and this returns your customer acquisition cost, lifetime value and whether the two are in a healthy balance.
CAC is what you spend to win a customer; LTV is the profit they bring over their lifetime. The healthy benchmark is an LTV:CAC of around 3:1 — below 1:1 you lose money on every customer, and far above 3:1 you may be under-investing in growth. Improve it by lowering acquisition cost, raising price, increasing retention, or boosting margin.
Around 3:1 is the widely-cited healthy target. Below 1:1 means you lose money per customer; much above 3:1 can mean you're under-spending on growth.
Total sales and marketing spend divided by the number of new customers it won in the same period. This tool does it for you.
Lower acquisition cost, increase retention and price, or improve margin. Closing more of your existing pipeline — with a CRM like Pipedrive — lowers CAC directly.
This tool is free and runs entirely in your browser. The link above is an affiliate link: we may earn a commission if you sign up, at no extra cost to you, and it never changes our honest take.