Ruby Review (2026)
You're paying premium rates for real human receptionists billed per minute — worth it when a missed call is a lost client, but expensive if your call volume is low or an AI answering service would do the job for a fraction.
Pricing (2026)
✓ Pricing re-verified 6 Sep 2026
Read on their own plans-and-pricing page, 6 September 2026. Virtual receptionist plans are sold by monthly minutes: 50 minutes $250, 100 minutes $395, 200 minutes $720, 500 minutes $1,725 — $5.00 a minute at the bottom, $3.45 at the top. Live chat is sold by monthly chats: 10 chats $143, 30 chats $335, 50 chats $520.
Frequently asked questions
What does a receptionist minute actually cost?
Read on their plans-and-pricing page on 13 August 2026: $250 a month for 50 minutes, $395 for 100, $720 for 200 and $1,725 for 500. That is $5.00 a minute at the entry plan, falling to $3.45 at 500 minutes. Ruby bills in 60-second increments and rounds up, so a 20-second call costs a full minute, and the app raises an alert at 85% and again at 100% of the plan's minutes.
Is there a free trial?
No, and no annual-billing discount either. What first-time buyers get instead is a money-back window that closes at 21 days, or at 500 receptionist minutes or 50 billable chats, whichever comes first. On Ruby's own telling, nothing is charged for activation, onboarding, setup or customization.
Is live chat cheaper standalone or bundled?
Bundled, by the 20% Ruby advertises. Standalone chat is $143 a month for 10 chats, $335 for 30 and $520 for 50; added to a receptionist plan the same volumes cost $115, $268 and $416. Both ladders were unchanged between our 7 July and 2 August 2026 captures and our 13 August 2026 read.
What should I weigh before buying Communication & Voice software?
Generally yes, since this category is built for it, but the details that bite are timezone handling, how per-seat cost scales as the team spreads, and whether numbers, routing or coverage exist in the countries your people actually sit in. Availability varies far more by country than the marketing pages suggest, so check your specific regions before committing.
Is this a hands-on review of Ruby?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we have no affiliate relationship with Ruby — we earn nothing whether you sign up or not.
- Buyer reviews on G2, Capterra, Software Advice and the Apple App Store, read August 2026 (App Store reviews read 13 August 2026).
- Ruby’s own published pricing page.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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