800.com Review (2026)From $19/mo, Checked Aug 2026
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800.com does one thing cleanly: toll-free and vanity numbers with call tracking and routing.
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Pricing (2026)
✓ Pricing re-verified 5 Sep 2026
No free tier. Startup covers 1,000 minutes, 1 number, 1 user and 1 extension. Small Business covers 3 numbers, 3 users and 3 extensions, with minutes listed as unlimited subject to the Fair Usage Policy. Complete covers 1,000 minutes, 5 numbers (local, toll-free or vanity), unlimited users and extensions, 1,000 transcribe minutes and 500 AI Agent minutes.
Frequently asked questions
What do the plans cost right now?
Read on their plans page on 13 August 2026 with both billing tabs open: Startup $19, Small Business $49 and Complete $99 a month on yearly billing, against $23, $59 and $119 month-to-month, badged as a 15% yearly saving. Enterprise is quote-only. There is no free tier, and every plan carries a 30-day money-back guarantee.
Is Small Business really unlimited minutes?
It is listed as unlimited with an asterisk pointing at the Fair Usage Policy — and that policy publishes no numeric limit at all, while letting 800.com throttle traffic, require a plan change, suspend service or reclaim numbers. The actual numbers sit in the terms, as a Reasonable Use Policy: consistently exceeding 1,000 minutes per seat per month, or one concurrent call per extension, is grounds for suspension. Buy that tier for the extra numbers, users and cheaper per-minute rate, not for uncapped calling.
Why do review sites quote different plan names and prices?
Because the directories lag the vendor. GetApp's 800.com listing, last updated July 2026, still prices Personal at $23, Unlimited at $59 and Pro at $149 a month — names that no longer appear on 800.com's own page, which on 13 August 2026 sells Startup, Small Business, Complete and Enterprise. Take the ratings from the directories and the price from the vendor's page.
What should I weigh before buying Communication & Voice software?
Generally yes, since this category is built for it, but the details that bite are timezone handling, how per-seat cost scales as the team spreads, and whether numbers, routing or coverage exist in the countries your people actually sit in. Availability varies far more by country than the marketing pages suggest, so check your specific regions before committing.
Is this a hands-on review of 800.com?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Buyer reviews on G2, Capterra, TrustRadius, the BBB and GetApp, read August 2026 (GetApp read 13 August 2026).
- Re-verified 2026-08-13, read on their own plans page with both billing tabs open.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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This is our researched assessment — not a paid placement. The “Visit” links on this page are affiliate links: we may earn a commission if you sign up, at no extra cost to you, and it never changes our take. How we review →