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The honest verdict
GENUINELY BEST FORenterprise customer-service teams with real ticket volume that want AI text prediction and drafted replies tuned to their own vocabulary, measured in agent-time saved
SKIP IT IFyou're a small support team (your helpdesk's built-in AI features are cheaper), or you can't run a proper pilot to verify the time-savings claim
THE HONEST KNOCKIt's built for enterprise support floors, and the economics follow: the headline per-user price is the entry, while the real deployments (custom language models, orchest…
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