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the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
Our pricing checkRead on their own pricing page, 1 Aug 2026
Cost-trap flags🪑 Per-seat pricing 🧮 Usage-metered 🧩 Add-ons extra 📅 Annual commit
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Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.
Our pricing check · 2026-08-01, read on their own pricing pagePer agent per month on annual billing: Support Team €19, Suite Team €55, Suite Professional €115.
What will cost you money if you skim itThree separate multipliers sit on top of the number you first see.
Cost-trap flags — each with its evidence
🪑 Per-seat pricing — Cost scales with every user you add
“(2026-08-01, read on their own pricing page) Per agent per month on annual billing: Support Team €19, Suite Team €55, Suite Professional €115.”
🧮 Usage-metered — Credits, overages or percentage fees on top of the subscription
“AI agents are included in Suite plans but metered by 'automated resolutions' beyond the plan allowance.”
🧩 Add-ons extra — Key features are paid add-ons on top of the plan
“Paid add-ons on top of the seat price: Copilot €50 per agent/month, Workforce Engagement bundle €50, Contact Center €82.”
📅 Annual commit — Best price (or any price) requires an annual/quarterly commitment
“(2026-08-01, read on their own pricing page) Per agent per month on annual billing: Support Team €19, Suite Team €55, Suite Professional €115.”
Genuinely good for
support teams past the point where a shared inbox works, who need routing, a help centre and reporting in one place and have the volume to justify per-agent pricing
Skip it if
you are a small team handling support out of email — the entry tier is email and ticketing only, and the features people buy Zendesk for start at €55 a seat; also skip it if your case volume is low enough that per-resolution AI metering is more admin than benefit
The honest comparisonFreshdesk or Intercom — the usual head-to-heads — compare at the tier that includes the AI you actually want, since that is where the price gap opens
Read our full Zendesk review →
Source: our own researched dossier on Zendesk, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.
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