Tidio

Our independent research dossier — no vendor description, because nobody at Tidio has claimed this page.

Customer Support Unclaimed · our research only We found: from $29 🔎 3 cost-trap flags
🔎 Unclaimed — this is our research, not their listing. Tidio has not submitted anything to us, has not seen or approved this page, and has not claimed this listing. There is no vendor description here, and we have not written one on their behalf. Everything below comes from our own dossier — the same one behind the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
Our pricing checkRead on their own pricing page, 24 Aug 2026
Cost-trap flags🧩 Add-ons extra 📅 Annual commit 🆓 Free tier
Independent reviewRead our full dossier →
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What we found — independently

Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.

Our pricing check · read 2026-08-24 on www.tidio.com/pricing/ with both billing…The plan table opens on the annual column, so the first figures on the page are not what month-to-month costs.
What will cost you money if you skim itThe AI number on the homepage and the AI number on the pricing page do not agree, and the pricing page is the lower of the two.

Cost-trap flags — each with its evidence

🧩 Add-ons extra — Key features are paid add-ons on top of the plan
“Starter is 24.17 a month billed annually against 29 paid monthly, Growth starts at 49.17 annually against 59 monthly, and the two stand-alone add-ons…”
📅 Annual commit — Best price (or any price) requires an annual/quarterly commitment
“Second, the plan table opens on annual billing.”
🆓 Free tier — A genuinely free plan or version exists
“The free plan carries 50 billable conversations, 100 Flows visitors reached and 50 Lyro AI conversations, and the comparison table's own footnote mak…”

Genuinely good for

support teams that want an AI agent and a help desk from the same vendor and can size all three meters — billable conversations, Lyro AI conversations and Flows visitors — against their own volume before they commit, and Shopify, WordPress or Wix stores that want to run live chat at zero and treat…

Skip it if

you need the AI agent to keep answering past the first 50 conversations without paying, you cannot get the over-cap rate and the Plus usage rate quoted before signing, you want one per-seat price rather than three independent meters, or you are buying on the strength of the 67 percent resolution…

Read our full Tidio review →

Source: our own researched dossier on Tidio, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.

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