Tidio
For support teams that want an AI agent and a help desk from the same vendor and can size all three meters (billable conversations, Lyro AI…
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Category
Customer Support
Price
Free plan; paid from $29
Price basis
Starter · per month paid month to month for 100 billable conversations and 10 seats, with a 7-day free trial and a one-off allowance of 50 Lyro AI conversations
Our research
price read 10 Oct 2026
What we found — independently
Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.
Cost-trap flags — each with its evidence
Genuinely good for
support teams that want an AI agent and a help desk from the same vendor and can size all three meters (billable conversations, Lyro AI conversations and Flows visitors) against their own volume before they commit, and Shopify, WordPress or Wix stores that want to run live chat at zero and treat the 50 free Lyro conversations as a measurement of whether the AI answers their questions at all
Skip it if
you need the AI agent to keep answering past the first 50 conversations without paying, you cannot get the over-cap rate and the Plus usage rate quoted before signing, you want one per-seat price rather than three independent meters, or you are buying on the strength of the 67 percent resolution figure and need it as a commitment rather than an average
Source: our own researched dossier on Tidio, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.
Open questions
What our research could not answer about Tidio
- What does a conversation over the included quota cost on Plus?
- Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?
- Which data can a customer export, in which formats, on which plans?
- Where is customer data stored, and can a customer choose the region?
- Is there a minimum number of seats or users on any plan?
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