Gorgias

Our independent research dossier — no vendor description, because nobody at Gorgias has claimed this page.

Customer Support Unclaimed · our research only We found: from $90 🔎 1 cost-trap flag
🔎 Unclaimed — this is our research, not their listing. Gorgias has not submitted anything to us, has not seen or approved this page, and has not claimed this listing. There is no vendor description here, and we have not written one on their behalf. Everything below comes from our own dossier — the same one behind the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
Our pricing checkRead on their own pricing page, 8 Sep 2026
Cost-trap flags🧮 Usage-metered
Independent reviewRead our full dossier →
Their sitegorgias.com ↗

What we found — independently

Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.

Our pricing check · re-verified 8 September 2026 on their own pricing pageNot priced per agent -- their own line -- but the seats are capped: the comparison table gives Starter 3 user seats and Basic, Pro and Advanced 500 each.
What will cost you money if you skim itNever priced per agent is a real advantage, but it starts one tier up: the comparison table caps Starter at 3 user seats, and only Basic and above open the inbox to 500.

Cost-trap flags — each with its evidence

🧮 Usage-metered — Credits, overages or percentage fees on top of the subscription
“Basic is $90/month month-to-month or $77/month billed annually ($924 a year), including 300 tickets and 30 automated interactions with the same $0.40…”

Genuinely good for

ecommerce support teams with seasonal or spiky volume, where per-agent pricing punishes you for having enough people on a busy week

Skip it if

your volume is steady and low — 50 tickets a month is the entry allowance, and below that a shared inbox costs nothing; also skip the AI agent until you know your automated-interaction count, since that is the meter that runs away

The honest comparisonZendesk or Freshdesk — the standing comparison — Gorgias wins when your team is larger than your ticket volume suggests, and loses when your volume is high and steady

Read our full Gorgias review →

Source: our own researched dossier on Gorgias, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.

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