🔎
Unclaimed — this is our research, not their listing. Freshworks has not submitted anything to us, has not seen or approved this page, and has not claimed this listing. There is no vendor description here, and we have not written one on their behalf. Everything below comes from our own dossier — the same one behind
the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
Our pricing checkRead on their own pricing page, 29 Aug 2026
Cost-trap flags🪑 Per-seat pricing 🧮 Usage-metered 🧩 Add-ons extra
Their sitefreshworks.com ↗Affiliate disclosure: this is a partner link. We may earn a commission if you sign up via this page — at no extra cost to you. It never changes what our research says. What we found — independently
Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.
Our pricing check · 2026-08-29, read on their own pricing pagesThe main Freshworks pricing page still carries no prices at all — it lists the products and links out to each one, and that list has grown to nine: Freshdesk Omni, Freshdesk, Freshchat, Freshcaller, Freshservice, …
What will cost you money if you skim itFreshworks is not a product, it is nine of them behind a pricing page that contains no price.
Cost-trap flags — each with its evidence
🪑 Per-seat pricing — Cost scales with every user you add
“On Freshdesk the annual rates are unchanged since 1 August 2026: Growth $19 per agent per month, Pro $55, Enterprise $89, billed annually.”
🧮 Usage-metered — Credits, overages or percentage fees on top of the subscription
“And the Freddy AI Agent that is included stops after 500 sessions; beyond that it is $49 per 100 sessions, so a busy queue turns the included allowan…”
🧩 Add-ons extra — Key features are paid add-ons on top of the plan
“Freddy AI Copilot is a separate add-on at $29 per agent per month annually, or $35 monthly, on Pro and Enterprise only.”
Genuinely good for
teams who want a support desk that is cheaper per agent than the category leaders and will genuinely use the annual commitment — Growth at $19 is real value if ticketing is all you need
Skip it if
you want the AI-first product the marketing describes without doing the arithmetic, because that configuration is $55 plus $29 an agent annually, or $66 plus $35 if you take the monthly column
The honest comparisonZendesk or Zoho Desk — the standing comparison — price all three with the AI add-on switched on, because that is where they separate
Read our full Freshworks review →
Source: our own researched dossier on Freshworks, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.
Work at Freshworks? This page is yours the moment you claim it.Write your own description and it appears at the top of this page, in your words, free — no fee during beta and no strings. What does not change: our research stays exactly where it is, underneath, and you cannot edit it. That is the point of the page. Two honest caveats before you bother: our audience is still modest and growing, and the outbound link is nofollow ugc, so this is not an SEO play.
Claim this page — free →We have pre-filled the name, site and category we already have on file, so the only thing left to write is the description. A claimed page also drops the noindex we keep on research-only pages.