Freshchat

Our independent research dossier — no vendor description, because nobody at Freshchat has claimed this page.

Communication & Voice Unclaimed · our research only We found: Free plan; paid from $19 🔎 2 cost-trap flags
🔎 Unclaimed — this is our research, not their listing. Freshchat has not submitted anything to us, has not seen or approved this page, and has not claimed this listing. There is no vendor description here, and we have not written one on their behalf. Everything below comes from our own dossier — the same one behind the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
Our pricing checkRead on the vendor’s own pricing page
Cost-trap flags🪑 Per-seat pricing 🧩 Add-ons extra 🆓 Free tier
Independent reviewRead our full dossier →
Their sitefreshchat.com ↗Affiliate disclosure: this is a partner link. We may earn a commission if you sign up via this page — at no extra cost to you. It never changes what our research says.

What we found — independently

Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.

Our pricing checkRead 1 Sep 2026 on freshworks.com/live-chat-software/pricing/ (USD fields of the page own plan data).
What will cost you money if you skim itThe free tier is genuinely useful for small teams, but AI features and higher-tier routing sit behind paid plans and add-ons — and being part of the wider Freshworks suite means you'll be nudged toward the full platform.

Cost-trap flags — each with its evidence

🪑 Per-seat pricing — Cost scales with every user you add
“Per agent per month: Growth $19 billed annually or $23 monthly, Pro $49 or $59, Enterprise $79 or $95.”
🧩 Add-ons extra — Key features are paid add-ons on top of the plan
“Freddy AI is a separate bill, and both rates are published: the Freddy AI Copilot add-on is $29/agent/mo billed annually ($35 monthly), and Freddy AI…”
🆓 Free tier — A genuinely free plan or version exists
“Free is $0 for up to 10 agents.”

Genuinely good for

small-to-mid support teams that want live chat and messaging with a real free tier to start

Skip it if

you need a full help-desk and ticketing system, not just chat — look at a complete support suite instead of bolting on channels

The honest comparisonIntercom or Tidio — other live-chat and messaging tools

Read our full Freshchat review →

Source: our own researched dossier on Freshchat, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.

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