🔎
Unclaimed — this is our research, not their listing. eDesk has not submitted anything to us, has not seen or approved this page, and is not a partner of ours. There is no vendor description here, and we have not written one on their behalf. Everything below comes from our own dossier — the same one behind
the Honest Software Atlas. Reader reviews are moderated for spam only; critical ones get published too.
What we found — independently
Researched by AIBM, not supplied by the vendor. The vendor has not been involved in this page at all.
Our pricing check · verified 17 Jul 2026Free plan to start; Essential $39/agent/mo, Growth $89/agent/mo (Recommended), Professional $119/agent/mo, Enterprise custom — all billed annually (20% off vs monthly).
What will cost you money if you skim itTwo meters, and the second one is easy to miss: the per-agent price is the entry ticket, but the AI Agent charges $0.99 for every automated resolution on top — great when it deflects real tickets, but a variable line item that scales with your support volume, so model it against your ticket count b…
Cost-trap flags — each with its evidence
🪑 Per-seat pricing — Cost scales with every user you add
“Two meters, and the second one is easy to miss: the per-agent price is the entry ticket, but the AI Agent charges $0.99 for every automated resolutio…”
🆓 Free tier — A genuinely free plan or version exists
“(verified 17 Jul 2026) Free plan to start; Essential $39/agent/mo, Growth $89/agent/mo (Recommended), Professional $119/agent/mo, Enterprise custom —…”
Genuinely good for
e-commerce and marketplace sellers who want one unified inbox across Amazon, eBay, Shopify and email — with order data and AI-assisted replies where support and revenue overlap
Skip it if
you run a non-commerce SaaS or service business (general helpdesks fit better and cheaper), or your ticket volume is low enough that a shared inbox already copes
The honest comparisonGorgias — Gorgias is the other big e-commerce helpdesk, deepest on Shopify; eDesk leans harder into marketplaces (Amazon, eBay) and per-outcome AI pricing — pick by where your orders actually live and how you want the AI billed
Read our full eDesk review →
Source: our own researched dossier on eDesk, the same one behind the Honest Software Atlas and our reviews. Flags are derived from that text and each one carries the sentence it came from, so you can judge it yourself. Prices move — always check the vendor’s live pricing page before you buy.
Work at eDesk? This page is yours the moment you claim it.Write your own description and it appears at the top of this page, in your words, free — no fee during beta and no strings. What does not change: our research stays exactly where it is, underneath, and you cannot edit it. That is the point of the page. Two honest caveats before you bother: our audience is still modest and growing, and the outbound link is nofollow ugc, so this is not an SEO play.
Claim this page — free →We have pre-filled the name, site and category we already have on file, so the only thing left to write is the description. A claimed page also drops the noindex we keep on research-only pages.