Customer support · pilot

Plan your support setup

Answer five questions. You get the smallest setup that covers your channels within your budget, at most two alternatives, the cost per line, and what we could not confirm. Prices come from the same researched rules as our purchase files; nothing is guessed.

How many people answer customers?

Count the people who will need a login, not the whole company.

People

Where do customers reach you?

Phone only comes into the plan if you tick it.

Email Website chat Phone calls Marketplace messages (Amazon, eBay) Social media DMs

How many conversations a month?

A rough number is fine. It decides whether automation is worth testing.

Conversations a month

We have help articles that answer the common questions

What do you use now?

Support email lives in

We sell through a Shopify store The team works in Slack and wants alerts there

Budget

A limit, not a wish: the plan has to fit it.

Per month

Currency

Billing

Most prices we hold are in US dollars; a euro budget only matches euro-priced plans, we do not convert.

This is a pilot of one shared decision layer for our build and roadmap tools. It covers customer support first. Your answers stay in this page and its address; we only count that a plan was built.