{
 "schema_version": "1.0",
 "id": "zenzap",
 "name": "ZenZap",
 "research_status": "researched",
 "vendor_domain": "zenzap.co",
 "category": "Communication & Voice",
 "task": "Projects, planning & team workflow",
 "summary": "Secure work-chat for teams — organized channels, built-in tasks and workflows, AI agents and admin controls, as easy to use as texting.",
 "best_for": "small teams that run work over messy WhatsApp/personal chat today and want organized, professional chat with tasks — starting free",
 "skip_if": "your workflows depend on a deep integration ecosystem (Slack's moat), or you're already paid into Microsoft Teams via 365",
 "honest_knock": "The pricing genuinely undercuts Slack — the honest question is ecosystem: team chat lives or dies on integrations and habit, and ZenZap's app catalog is a fraction of Slack's, so teams glued to hundreds of integrations will feel the gap. For WhatsApp-refugee teams that mainly need organized channels, tasks and work/life separation, the free tier is a remarkably complete landing spot.",
 "pricing": {
  "status": "public",
  "entry_price": "$51",
  "entry_price_terms": "per month in total for up to 20 users billed yearly ($63 monthly)",
  "from_price_usd_month": 51.0,
  "plans": null,
  "plans_source": null,
  "notes": "(re-read 2026-10-07 on the vendor's own pricing page; unchanged on 2026-10-15) The per-seat prices are gone. On 1 September the page sold Pro at $3 a user a month billed yearly ($4 monthly) and Business+ at $8 ($10 monthly), with flat team bundles beside them; our 1 October capture and the page on 7 October sell flat monthly packages only, in two tabs. Under 'Just chat': Free at $0, 'forever free for your whole team', with group chats and DMs, built-in to-dos, scheduled messages, calendar integration, WhatsApp chat migration, team access and permissions, malware scanning of files, 1 GB of storage, AI voice-note transcription and in-chat search; and Lite at $51 a month in total for up to 20 users on annual billing ($63 month to month), adding voice and video calls, task templates and sub-tasks, team privacy and download controls, group-creation permissions, 100 GB of storage, AI workspace search and turning messages into tasks. Under 'AI agents in chat': Free at $0 with 'every feature, every integration', unlimited users and 100 AI credits a month; and Business+ at $50 a month in total for up to 5 users on annual billing ($62 month to month) with 400 AI credits a month, AI work agents for every user, automated workflows, third-party agents, API access, call recording with transcription and 10 TB of storage. Enterprise is custom in both tabs and carries SAML, SCIM and SSO, encryption key management and audit logs. Add-ons are listed without prices: extra AI credits, extra storage, an HR-system integration and HIPAA compliance with a signed BAA. External guests such as clients and contractors do not count toward a plan's user limit. The page says annual billing saves up to 33%; the two cards we read save about 19%. The cards print no price for more users than the package covers, so ask before you plan a bigger rollout.",
  "verified_at": "2026-10-15",
  "source_url": null,
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": null,
  "price_history": null
 },
 "free_plan": true,
 "free_plan_evidence": "Under 'Just chat': Free at $0, 'forever free for your whole team', with group chats and DMs, built-in to-dos, scheduled messages, calendar integration, WhatsApp chat migration, team access and permissions, malware scanning of files, 1 GB of storage, AI voice-note transcription and in-chat search; and Lite at $51 a month in total for up to 20 users on annual billing ($63 month to month), adding voice and video calls, task templates and sub-tasks, team privacy and download controls, group-creation permissions, 100 GB of storage, AI workspace search and turning messages into tasks.",
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "(re-read 2026-10-07 on the vendor's own pricing page; unchanged on 2026-10-15) The per-seat prices are gone.",
   "verified_at": "2026-10-15",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Under 'AI agents in chat': Free at $0 with 'every feature, every integration', unlimited users and 100 AI credits a month; and Business+ at $50 a month in total for up to 5 users on annual billing ($62 month to month) with 400 AI credits a month, AI work agents for every user, automated workflows, third-party agents, API access, call recording with transcription and 10 TB of storage.",
   "verified_at": "2026-10-15",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Add-ons are listed without prices: extra AI credits, extra storage, an HR-system integration and HIPAA compliance with a signed BAA.",
   "verified_at": "2026-10-15",
   "source_url": null
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Under 'Just chat': Free at $0, 'forever free for your whole team', with group chats and DMs, built-in to-dos, scheduled messages, calendar integration, WhatsApp chat migration, team access and permissions, malware scanning of files, 1 GB of storage, AI voice-note transcription and in-chat search; and Lite at $51 a month in total for up to 20 users on annual billing ($63 month to month), adding voice and video calls, task templates and sub-tasks, team privacy and download controls, group-creation permissions, 100 GB of storage, AI workspace search and turning messages into tasks.",
   "verified_at": "2026-10-15",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Slack or Teams",
  "why": "the giants — richer ecosystems at higher per-seat costs; ZenZap wins on price and simplicity for chat-first small teams"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/zenzap.json",
  "review": "https://zerotouchsupport.com/zenzap-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/zenzap/",
  "vendor_site": "https://zenzap.co"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.zenzap.co/piw5krp2j8vw",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "measured": {
  "support": null,
  "onboarding": null,
  "inbox": {
   "timeline": {
    "signup_at": null,
    "messages": [
     {
      "received_at": "2026-10-23T19:40:49Z",
      "sender_name": "ZenZap team",
      "sender_domain": "getzenzap.com",
      "subject": "Welcome to Zenzap - get more done with your team and AI agents",
      "folder": "inbox",
      "offer": null
     },
     {
      "received_at": "2026-10-23T19:54:50Z",
      "sender_name": "ZenZap team",
      "sender_domain": "getzenzap.com",
      "subject": "Welcome to Zenzap - get more done with AI agents for work",
      "folder": "inbox",
      "offer": null
     }
    ]
   },
   "window_start": "2026-10-22T22:00:00Z",
   "window_end": "2026-11-05T23:00:00Z",
   "window_days": 14,
   "time_basis": "signup_date_midnight_Europe_Amsterdam",
   "status": "partial",
   "observed_at": "2026-11-04T02:18:02.225482Z",
   "counts": {
    "transactional": 0,
    "onboarding_tips": 2,
    "sales_upsell": 0,
    "personal_looking_sales": 0
   },
   "first_sales_email_hours": null,
   "has_list_unsubscribe": true,
   "uncertain": 0,
   "after_cancel": {
    "status": "not_tested"
   },
   "after_deletion": {
    "status": "not_tested"
   },
   "after_unsubscribe": {
    "status": "not_tested"
   }
  },
  "invites": {
   "status": "not_tested",
   "default_on": "not_tested",
   "plus_accepted": "not_tested",
   "invitee_can_unsubscribe": "not_tested",
   "address_book_requested": "not_tested",
   "workspace_requested": "not_tested"
  },
  "entry_exit": {
   "signup": {
    "screens": "not_tested",
    "card_required": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   },
   "cancel": {
    "screens": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   }
  },
  "tested_on": "2026-10-23",
  "tested_by": "Our team; actor, account and scope are documented in the review.",
  "review_url": "https://zerotouchsupport.com/zenzap-review.html",
  "method": [
   "Completed SMS onboarding and created the required first agent",
   "Created a private project group chat",
   "Posted a message containing a unique search marker",
   "Turned that message into a to-do and selected a due date",
   "Searched the workspace for the message marker",
   "Completed the to-do and checked the Library count"
  ],
  "claims": [],
  "exit_test": null,
  "facts": {
   "trial_requires_card": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-23",
    "evidence_url": "https://zerotouchsupport.com/zenzap-review.html#hands-on"
   },
   "trial_duration_confirmed": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-23",
    "evidence_url": "https://zerotouchsupport.com/zenzap-review.html#hands-on"
   },
   "export_file_inspected": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-23",
    "evidence_url": "https://zerotouchsupport.com/zenzap-review.html#hands-on"
   },
   "export_reimport_tested": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-23",
    "evidence_url": "https://zerotouchsupport.com/zenzap-review.html#hands-on"
   },
   "export_direct_download": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-23",
    "evidence_url": "https://zerotouchsupport.com/zenzap-review.html#hands-on"
   },
   "marketing_emails_14d": {
    "value": "not_tested",
    "basis": "No complete unambiguous 14-day inbox observation available.",
    "observed_on": "2026-11-04",
    "evidence_url": null
   }
  }
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "ZenZap",
    "product_id": "zenzap",
    "run_date": "2026-10-23",
    "session_type": "hands_on",
    "what": "Tested by our team on 23 October 2026 on a new workspace with data in Europe, without a card, without connecting a calendar or other tools and without inviting team members: Daan signed up with a phone number and SMS code, and our AI assistant set up the workspace in Daan's browser through the web app. We made a group, posted a message with a test code, turned it into a to-do with a due date, searched for the code and completed the to-do. Plan name: not recorded.",
    "findings": [
     "Sign-up works only with a mobile number and a six-digit SMS code ('Sign in with email' is for existing users). Onboarding now presents Zenzap as an agent platform: after the workspace it asks who you are building agents for, your company size, role, industry and tools, and you must create your first agent (a name and an avatar) before you reach the chat. Skipping team invites asks for confirmation ('Start without your team?'). No card or sales call.",
     "A message becomes a to-do through the message menu (⋮ > Add to-do): it appears in the To-do panel next to the chat and as a card in the chat. A due date is set with a calendar (time optional, with 'Show in my calendar'), and the chat logs each change. The checkbox next to a message only selects it for forwarding or replying; it does not create a to-do.",
     "Searching the test code found 3 hits, all under 'Messages': the message itself, the 'added to-do' event and the 'Set due date' event. There was no separate group for to-dos in the results, and an 'AI' button sits next to search.",
     "Ticking off the to-do moved it to 'Completed to-do's' with strikethrough, the chat logged 'marked as Done', and Library > To-do's then showed 0 open.",
     "The new workspace already held 'My Personal Space', a general channel, a welcome message from a Zenzap staff member and a message from our own agent."
    ],
    "not_tested": [
     "Letting agents do work, and connections with tools or a calendar",
     "Working hours and notifications",
     "A second user or an external contact",
     "The mobile app, calls, workflows and paid plans"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "zenzap:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "zenzap:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "zenzap:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "zenzap:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}