{
 "schema_version": "1.0",
 "id": "vida-ai",
 "name": "Vida AI",
 "research_status": "researched",
 "vendor_domain": "vida.io",
 "category": "Communication & Voice",
 "task": "AI voice agents that answer for you",
 "summary": "Deploy autonomous frontline voice agents. Let AI answer calls, book appointments, and handle FAQs 24/7 without sounding robotic.",
 "best_for": "service businesses, agencies and MSPs that want AI phone agents to answer, qualify or schedule calls, with enough call volume to plan usage month by month and someone to set the agent up",
 "skip_if": "you want a flat price with calls included, since every minute and token is metered; you take a few calls a week and $250 a month for the platform alone outweighs them; or your call flows are too high-stakes to automate yet",
 "honest_knock": "The $250 Starter fee buys the platform and one agent, not the calls: every voice minute is $0.15, AI tokens are billed on top by model, a second agent is another $250 a month, and one-time setup fees may come in a quote. Business allowances do not roll over, and the terms rule out refunds. And the universal truth of voice AI: demo calls are rehearsed, your callers aren't, so test it on your real call types (accents, interruptions, edge requests) before betting the front desk on it.",
 "pricing": {
  "status": "public",
  "entry_price": "$250",
  "entry_price_terms": "Starter · per month, 1 agent, no included usage: voice $0.15 a minute in 60-second increments, outbound texts $0.06, AI tokens by model",
  "from_price_usd_month": 250.0,
  "plans": null,
  "plans_source": null,
  "notes": "(re-verified 2026-10-17 in a browser on vida.io/pricing with its FAQ and on vida.io/rate-card; the page has changed since our reading of 13 October 2026, when it published no plans and only a scoped pilot from $1,500, and the rate card says its rates took effect on 14 October 2026) Vida now publishes a monthly plan ladder. Starter is $250 a month with 1 agent and no included usage: you pay for usage as you go. Business 500 is $700 a month with 1 agent and $500 of usage included each month, Business 1k is $1,150 with $1,000 included, and Business 2k is $2,050 with $2,000 included; Vida labels these as saving $600, $1,200 and $2,400 a year. Enterprise is quoted. Usage rates are the same on Starter and Business: voice $0.15 a minute, billed in 60-second increments; outbound text messages $0.06 each, inbound free; and AI tokens billed by model per million tokens, from $0.10 input and $0.80 output for GPT-5 Nano to $20.00 input and $100.00 output for the largest models listed. Add-ons on any plan: additional agents $250 per agent a month, phone numbers $5 per number a month and Text Messaging $25 a month; premium support, advanced privacy, SOC 2 security, outbound and managed agents are quoted. The FAQ says the included usage is a dollar allowance shared across all agents that does not roll over, and usage above it is billed at the same rates. There is no plan or platform setup fee, but one-time setup fees may apply to the agents and add-ons you choose and are itemised in a quote. Downgrades generally take effect at renewal, and SMS registration may take up to two weeks. Correction to our own earlier dossier: an agency ladder of about $750 a month for 5 agents and roughly 2,500 AI voice minutes, plus platform plans from about $2,500 and the per-minute rate we derived from them, appeared nowhere on vida.io when we checked on 10 September 2026; the plans above are the first prices Vida itself has published.",
  "verified_at": "2026-10-17",
  "source_url": null,
  "schema_offer": {
   "price": 250.0,
   "currency": "USD",
   "description": "Starter, 1 agent, no included usage: voice $0.15 a minute in 60-second increments, outbound texts $0.06, AI tokens by model; Business 500 $700, Business 1k $1,150 and Business 2k $2,050 a month with $500, $1,000 and $2,000 of usage included; extra agents $250 a month, numbers $5 a month. Read on the vendor's own pricing page on 2026-10-17.",
   "page": "https://zerotouchsupport.com/vida-ai-review.html"
  },
  "source_quotes": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Add-ons on any plan: additional agents $250 per agent a month, phone numbers $5 per number a month and Text Messaging $25 a month; premium support, advanced privacy, SOC 2 security, outbound and managed agents are quoted.",
   "verified_at": "2026-10-17",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Correction to our own earlier dossier: an agency ladder of about $750 a month for 5 agents and roughly 2,500 AI voice minutes, plus platform plans from about $2,500 and the per-minute rate we derived from them, appeared nowhere on vida.io when we checked on 10 September 2026; the plans above are the first prices Vida itself has published.",
   "verified_at": "2026-10-17",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Add-ons on any plan: additional agents $250 per agent a month, phone numbers $5 per number a month and Text Messaging $25 a month; premium support, advanced privacy, SOC 2 security, outbound and managed agents are quoted.",
   "verified_at": "2026-10-17",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Synthflow or Retell AI",
  "why": "builder-oriented voice-AI platforms — Vida's edge is the reseller/white-label model; compare per-minute economics at your projected volume"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/vida-ai.json",
  "review": "https://zerotouchsupport.com/vida-ai-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/vida-ai/",
  "vendor_site": "https://vida.io"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.vida.io/tao3fvpm3wby",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "vida-ai:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "vida-ai:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "vida-ai:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "vida-ai:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "ai_voice_agent",
  "label": "AI voice agent that answers calls",
  "why": "Deploy autonomous frontline voice agents.",
  "source": "our dossier",
  "phrases": [
   "voice agent",
   "ai answering",
   "voice ai",
   "ai calls",
   "ai to answer calls",
   "ai answers calls",
   "ai virtual receptionist",
   "ai answering service",
   "virtual ai receptionist"
  ]
 }
}