{
 "schema_version": "1.0",
 "id": "userhelp-co",
 "name": "UserHelp.co",
 "research_status": "researched",
 "vendor_domain": "userhelp.co",
 "category": "Operations & Workflow",
 "task": null,
 "summary": "Visual feedback widget for websites: visitors send annotated screenshots and bug reports with browser details, and the paid plan adds session recording, error logs, team collaboration and user forums.",
 "best_for": "freelancers, small agencies and site owners who want a feedback button on their websites that collects annotated screenshots and bug reports, and who prefer one payment to a subscription",
 "skip_if": "you need documented limits, a refund policy or a support commitment before you buy; or your team already collects website feedback inside its project tool",
 "honest_knock": "No refund rule, seat count, recording retention or length of one-time access is stated on the pricing page or in the terms, which date from April 2024. Basic is limited to one project and shows a watermark, and the card does not name its currency.",
 "pricing": {
  "status": "public",
  "entry_price": "$59",
  "entry_price_terms": "Pro · one-time payment, use on as many sites as you need, no watermark",
  "from_price_usd_month": null,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-10-17 in a browser on userhelp.co/pricing; the card shows a $ sign without naming the currency) Two plans. Basic is free forever: unlimited responses, one project, categories, annotated screenshots and translation into several languages, with a UserHelp.co watermark. Pro is $59 one-time: use on as many sites as you need, no watermark, team collaboration, error-log inspection, the browser's technical details, email chat with users, public discussion forums and recording and replaying user sessions. The pricing page does not say how many team members Pro includes, how long session recordings are kept, or how long one-time access lasts, and neither it nor the terms of service (dated 4 April 2024) state a refund rule.",
  "verified_at": "2026-10-17",
  "source_url": "https://www.userhelp.co/pricing"
 },
 "free_plan": true,
 "free_plan_evidence": "Basic is free forever: unlimited responses, one project, categories, annotated screenshots and translation into several languages, with a UserHelp.co watermark.",
 "cost_traps": [],
 "compare_with": {
  "name": "BugHerd",
  "why": "BugHerd is in our dossiers too: point-and-click website feedback for agencies, with Standard at $42 a month billed yearly or $50 month to month for 5 members when we read it on 13 October 2026. UserHelp.co costs $59 once, but publishes far fewer limits and terms."
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/userhelp-co.json",
  "review": "https://officesoftwaremarketplace.com/userhelp-co-review.html",
  "marketplace": null,
  "vendor_site": "https://userhelp.co"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://app.userhelp.co?aff=6NyDVn",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "userhelp-co:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "userhelp-co:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "userhelp-co:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "userhelp-co:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}