{
 "schema_version": "1.0",
 "id": "unitel-voice",
 "name": "UniTel Voice",
 "research_status": "researched",
 "vendor_domain": "unitelvoice.com",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "Virtual business phone system for small teams. Get a toll-free or local number with auto-attendant, call routing and a mobile app — no hardware.",
 "best_for": "solopreneurs and small teams that want a professional toll-free or local number, auto-attendant and call routing on their existing phones — no hardware",
 "skip_if": "you need integrated video meetings, team chat and a full contact center, or you have no need for a separate business line at all",
 "honest_knock": "It's a virtual phone layer, not a full unified-comms suite — you won't find the deep team messaging, video meetings and contact-center features pricier platforms bundle. For a solo founder or small team that just needs a professional number, auto-attendant and call routing, that focus is exactly the point; for a larger org wanting one platform for everything, it will feel thin.",
 "pricing": {
  "status": "public",
  "entry_price": "$9.99",
  "entry_price_terms": "per month (1 user, unlimited minutes, one phone number)",
  "from_price_usd_month": 9.99,
  "plans": null,
  "plans_source": null,
  "notes": "(re-verified 2026-10-24 on signup.unitelvoice.com/pick-plan, where unitelvoice.com/pricing now lands) Three plans, no contracts: Solo $9.99/mo, Team $19.99/mo and Office $29.99/mo, each with one toll-free or local number and unlimited calling and texting. Yearly billing is charged as $84, $168 and $252 a year (the cards say \"Save $36/year\", $72 and $108); the comparison table shows that as $6.99, $13.99 and $20.99 a month, a few cents under the yearly total divided by twelve. Solo is one user, Team carries unlimited users, and Office includes three with additional users at $9.99 each a month. Business texting carries a carrier cost on top of any plan: a one-time $19.50 registration fee and a $1.50 monthly compliance fee, which the FAQ says go to The Campaign Registry and the carriers and are due only once you activate texting; approval can take up to 10 business days. The plan set we recorded in August — Start-Up, Unlimited at $24.99 and Office-Max at $69.99 — is no longer offered. Support is US-based, there is a 30-day money-back guarantee, and every plan includes free professional recordings. The FAQ answer we flagged on 2026-09-09, which offered 3.9¢ per minute above the plan's minutes and named Office-Max, is no longer on the page.",
  "verified_at": "2026-10-24",
  "source_url": "https://www.unitelvoice.com/pricing",
  "schema_offer": null,
  "source_quotes": [
   {
    "field": "price",
    "plan": "Team",
    "quote": "$ 19.99",
    "source_url": "https://signup.unitelvoice.com/pick-plan",
    "read_on": "2026-10-24"
   },
   {
    "field": "price",
    "plan": "Office",
    "quote": "$ 29.99",
    "source_url": "https://signup.unitelvoice.com/pick-plan",
    "read_on": "2026-10-24"
   },
   {
    "field": "price",
    "plan": "Solo",
    "quote": "$ 9.99",
    "source_url": "https://signup.unitelvoice.com/pick-plan",
    "read_on": "2026-10-24"
   },
   {
    "field": "refund",
    "plan": null,
    "quote": "30-Day Money-Back Guarantee",
    "source_url": "https://signup.unitelvoice.com/pick-plan",
    "read_on": "2026-10-24"
   }
  ],
  "recent_change": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Solo is one user, Team carries unlimited users, and Office includes three with additional users at $9.99 each a month.",
   "verified_at": "2026-10-24",
   "source_url": "https://www.unitelvoice.com/pricing"
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "The FAQ answer we flagged on 2026-09-09, which offered 3.9¢ per minute above the plan's minutes and named Office-Max, is no longer on the page.",
   "verified_at": "2026-10-24",
   "source_url": "https://www.unitelvoice.com/pricing"
  }
 ],
 "compare_with": {
  "name": "Grasshopper or Google Voice",
  "why": "Grasshopper is a close, pricier equivalent; Google Voice is cheaper but barer — UniTel's Team tier, unlimited users at $19.99, is the value play"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/unitel-voice.json",
  "review": "https://zerotouchsupport.com/unitel-voice-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/unitel-voice/",
  "vendor_site": "https://unitelvoice.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://unitelvoice.partnerlinks.io/pez7g9obn4ti",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "quoted",
  "free_trial": "being_verified",
  "refund": "quoted"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "unitel-voice:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "unitel-voice:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "unitel-voice:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "unitel-voice:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "Virtual business phone system for small teams.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line"
  ]
 }
}