{
 "schema_version": "1.0",
 "id": "trackr",
 "name": "Trackr",
 "research_status": "researched",
 "vendor_domain": "parceltrackr.com",
 "category": "Customer Support",
 "task": "Website or Shopify chat & FAQ deflection",
 "summary": "Shopify order-tracking app that replaces carrier links with one branded tracking page: estimated delivery dates, email, WhatsApp and US SMS updates, Apple and Google Wallet tracking, 2,100-plus carriers, shipping analytics and product recommendations on the tracking page.",
 "best_for": "Shopify stores shipping a few hundred to a few thousand parcels a month that want where-is-my-order traffic off the support desk — one branded tracking page across every carrier, estimated delivery dates, and proactive email, WhatsApp or US SMS updates — and that like the idea of tracking living in Apple and Google Wallet instead of in an email thread",
 "skip_if": "you ship under a hundred parcels a month, where $10 buys 400 shipments you will not use and the carrier's own page is free; you need SMS outside the United States, which is not offered; or you cannot carry the risk of a tracking page that went down inside the last year",
 "honest_knock": "The rating is 4.1 over 56 reviews on 12 September 2026, and the shape says more than the average: 45 five-star, three three-star, one two-star and seven one-star, which is a split verdict rather than a soft middle. The reviews name the reason. On 14 June 2026 a merchant wrote that the app was down again and asked for it to be fixed; the vendor replied the next day confirming a service disruption that had since been resolved. For an app whose entire job is the page a customer opens when they are already worried about a parcel, downtime is the failure mode, not an inconvenience. The listing is also careless with its own numbers: it says more than 1,900 carriers in one line and more than 2,200 in another, while the vendor's site says 2,100-plus. And one advertised feature deserves a straight look before you switch it on — a dropshipping mode that hides the carrier and the Chinese origin of a shipment from your customer. The listing presents it as a selling point; whether your tracking page should withhold that is a decision about your own store, and worth making deliberately.",
 "pricing": {
  "status": "public",
  "entry_price": "$10",
  "entry_price_terms": "per month or $96/yr (400 shipments/mo)",
  "from_price_usd_month": 10.0,
  "plans": null,
  "plans_source": null,
  "notes": "(price re-read 2026-10-13) Four tiers and no free plan, billed in USD every 30 days through Shopify: Basic $10 a month or $96 a year for 400 shipments a month, Standard $45 or $432 for 2,000, Advanced $150 or $1,440 for 9,000 and Enterprise $250 or $2,400 for 18,000. Annual billing saves 20% and every tier carries a 14-day trial. The feature list is identical on all four — branded tracking page, estimated delivery dates, email, WhatsApp and US-only SMS updates, Apple and Google Wallet tracking, Klaviyo, Omnisend, Segment and chatbot integrations, product upsell and translation — so the only thing the ladder sells is shipment volume. The Shopify listing does not say what happens past your allowance. The vendor's own page does: parceltrackr.com/pricing, read the same day, prints $0.05 per extra shipment on every tier. That number decides whether you upgrade or overrun, because in-plan a shipment costs 2.5 cents on Basic, 2.25 on Standard, 1.7 on Advanced and 1.4 on Enterprise — so an overrun is priced at two to four times what the same shipment costs inside the plan. The two sources also disagree about the trial: the listing offers 3,000 and 5,000 bonus trackings on Advanced and Enterprise, the vendor page 1,500 and 2,000. Re-read on 13 October 2026, the vendor page also contradicts itself on annual billing: the plan cards say $96 a year for Basic and $432 for Standard (20% off), while the text below them says $108 ($9 a month) and $486 ($40.50 a month), which is 10% off; the Shopify listing matches the cards. Past the allowance you can buy extra shipments without changing plan, or switch on auto top-up with a maximum monthly budget you approve.",
  "verified_at": "2026-10-13",
  "source_url": "https://apps.shopify.com/trackr",
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "meter: usage · shipments tracked",
   "verified_at": "2026-10-13",
   "source_url": "https://apps.shopify.com/trackr"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Annual billing saves 20% and every tier carries a 14-day trial.",
   "verified_at": "2026-10-13",
   "source_url": "https://apps.shopify.com/trackr"
  }
 ],
 "compare_with": {
  "name": "the carrier's tracking page and Shopify's own order status page",
  "why": "Both are free, both already work, and that is the bar this app has to clear. Shopify emails a shipping confirmation with a carrier link and the carrier shows the scans. What $10 a month buys is the part those two do not do: one branded page across every carrier you use, an estimated delivery date, updates pushed over WhatsApp or US SMS before the customer asks, and tracking on the phone's lock screen through Apple and Google Wallet. If where-is-my-order messages are rare, the free pair is enough. The app starts paying for itself at the point where someone on your side answers that question several times a day"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/trackr.json",
  "review": "https://zerotouchsupport.com/trackr-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/trackr/",
  "vendor_site": "https://parceltrackr.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://platform.shoffi.app/r/rl_1LxSF29T",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "trackr:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "trackr:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "trackr:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "trackr:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}