{
 "schema_version": "1.0",
 "id": "tidio",
 "name": "Tidio",
 "research_status": "researched",
 "vendor_domain": "tidio.com",
 "category": "Customer Support",
 "task": "Website or Shopify chat & FAQ deflection",
 "summary": "Live chat, ticketing and the Lyro AI agent in one platform: AI answers routine questions from your own data, hands the rest to the team with context, and Flows chase leads proactively. Lyro also plugs into Zendesk, Intercom, Salesforce and 20+ platforms without migration, but only on Premium.",
 "best_for": "support teams that want an AI agent and a help desk from the same vendor and can size all three meters — billable conversations, Lyro AI conversations and Flows visitors — against their own volume before they commit, and Shopify, WordPress or Wix stores that want to run live chat at zero and treat the 50 free Lyro conversations as a measurement of whether the AI answers their questions at all",
 "skip_if": "you need the AI agent to keep answering past the first 50 conversations without paying, you cannot get the over-cap rate and the Plus usage rate quoted before signing, you want one per-seat price rather than three independent meters, or you are buying on the strength of the 67 percent resolution figure and need it as a commitment rather than an average",
 "honest_knock": "The AI number on the homepage and the AI number on the pricing page do not agree, and the pricing page is the lower of the two. The homepage, read 24 August 2026, says Lyro “resolves 67% of conversations instantly” and repeats it as a statistic: 67% of conversations resolved instantly. The pricing table, read the same day, lists “Guaranteed 50% Lyro AI resolution rate” as a Premium feature — the most expensive tier on the page. So the figure the marketing quotes is 17 points above the figure the company is willing to guarantee, and the guarantee is only available if you talk to sales about the top plan. Both numbers can be true at once; a typical result and a contractual floor are different things. But it does mean that if you are buying on the strength of 67 percent, you are buying an average someone else achieved, not a commitment to you.\n\nSecond, the plan table opens on annual billing. The headline 24.17 and 49.17 become 29 and 59 the moment you click Monthly, and the two add-ons move 32.50 to 39 and 24.17 to 29. Nothing is hidden — the toggle is right there and the annual column is honestly labelled “2 months free” — but the number you remember from the pricing page is about 20 percent below the number you pay unless you commit for a year. Tidio's own homepage quotes the monthly figure, so the two pages leave a buyer with two different first impressions of the same plan.\n\nThird, “Free plan forever” is true for the help desk and not for the AI. The free tier's 50 Lyro AI conversations are one-off: the comparison table footnote reads that your first 50 conversations are free (lifetime), and the same applies to the 100 Flows visitors. The live chat and ticketing side really does keep working at zero, but the AI agent that the whole homepage is built around stops after 50 conversations ever, which for a shop with any traffic is a matter of days. Read the free plan as a trial of Lyro inside a permanently free help desk, not as a free AI agent.",
 "pricing": {
  "status": "public",
  "entry_price": "$29",
  "entry_price_terms": "Starter · per month paid month to month for 100 billable conversations and 10 seats, with a 7-day free trial and a one-off allowance of 50 Lyro AI conversations",
  "from_price_usd_month": 29.0,
  "plans": [
   {
    "name": "Free",
    "price": "Free",
    "includes": "50 billable conversations, 100 Flows visitors reached, 50 Lyro AI conversations (lifetime)"
   },
   {
    "name": "Starter",
    "price": "24.17 a month billed annually / 29 monthly",
    "includes": "100 billable conversations, 10 seats, 7-day free trial"
   },
   {
    "name": "Growth",
    "price": "49.17 a month billed annually / 59 monthly",
    "includes": "250 billable conversations, cap 2,000, 10 seats, 7-day free trial"
   },
   {
    "name": "Plus",
    "price": "300 a month (both columns) + monthly usage",
    "includes": "Adds usage on top; discounted usage rates unspecified"
   },
   {
    "name": "Premium",
    "price": "contact-for-pricing",
    "includes": ""
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "(read 2026-08-24 on www.tidio.com/pricing/ with both billing columns clicked, and on www.tidio.com) The plan table opens on the annual column, so the first figures on the page are not what month-to-month costs. Starter is 24.17 a month billed annually against 29 paid monthly, Growth starts at 49.17 annually against 59 monthly, and the two stand-alone add-ons follow the same 20 percent step: the Lyro AI Agent from 32.50 annually against 39 monthly, Flows from 24.17 against 29. Plus is 300 a month in both columns and adds usage on top; Premium is contact-for-pricing. Tidio's own homepage quotes the higher, monthly number (“Paid plans from $29/mo, no surprise upgrades”), which makes the marketing page the more conservative of the two places you can read a price. The table rendered in euros on our reading while the same numerals appear with dollar signs on other retrievals of the same URL, so treat the figure rather than the symbol as the fact and confirm the currency at checkout.\n\nWhat you pay is decided by three separate meters, not by the plan name. The free plan carries 50 billable conversations, 100 Flows visitors reached and 50 Lyro AI conversations, and the comparison table's own footnote makes that last allowance a lifetime one rather than a monthly one. Starter covers 100 billable conversations, Growth starts at 250 and the table caps it at 2,000, both with 10 seats and a 7-day free trial. Lyro conversations are upgradable from 50 to 1,000 and Flows visitors from 2,000 to 100,000. Two things the page does not say: what a conversation over the cap costs, and what the “discounted usage rates” next to Plus's “+ monthly usage” actually are. On Plus that unquoted rate is the whole variable, because the 300 is only the entry fee.",
  "verified_at": "2026-08-24",
  "source_url": "https://www.tidio.com/pricing/"
 },
 "free_plan": true,
 "free_plan_evidence": "The free plan carries 50 billable conversations, 100 Flows visitors reached and 50 Lyro AI conversations, and the comparison table's own footnote makes that last allowance a lifetime one rather than a monthly one.",
 "cost_traps": [
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Starter is 24.17 a month billed annually against 29 paid monthly, Growth starts at 49.17 annually against 59 monthly, and the two stand-alone add-ons follow the same 20 percent step: the Lyro AI Agent from 32.50 annually against 39 monthly, Flows from 24.17 against 29.",
   "verified_at": "2026-08-24",
   "source_url": "https://www.tidio.com/pricing/"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Second, the plan table opens on annual billing.",
   "verified_at": "2026-08-24",
   "source_url": "https://www.tidio.com/pricing/"
  }
 ],
 "compare_with": null,
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/tidio.json",
  "review": "https://zerotouchsupport.com/tidio-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/tidio/",
  "vendor_site": "https://tidio.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://affiliate.tidio.com/n4o3znrjj9vm",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "tidio:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "tidio:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "tidio:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "tidio:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}