{
 "schema_version": "1.0",
 "id": "textline",
 "name": "Textline",
 "research_status": "researched",
 "vendor_domain": "textline.com",
 "category": "Communication & Voice",
 "task": "WhatsApp, SMS & social messaging",
 "summary": "Business SMS for support and sales teams: shared inboxes, automations and compliance tooling.",
 "best_for": "support and sales teams that already text customers from personal phones and need a shared, compliant inbox with a record of who said what",
 "skip_if": "you send marketing blasts rather than conversations — that is a different product and priced per message elsewhere; also skip it if your volume is low enough that a shared inbox on your existing helpdesk covers it",
 "honest_knock": "Two costs are easy to miss and both are monthly. The credit system has two rates: $0.03 for credits you buy deliberately and $0.04 for backup credits that fire automatically when you run out — a 33% premium for not noticing. And a $15 monthly 10DLC campaign fee appears on your bill if you use a 10DLC long code, charged by the carrier registry rather than by Textline, so no plan removes it; the same page notes that toll-free numbers carry no monthly registration fee, so the number type is the lever, not the tier. Plan prices are still not published — the page names Essentials, Pro and Enterprise and what they include, but no dollar figures.",
 "pricing": {
  "status": "quote_only",
  "entry_price": null,
  "entry_price_terms": null,
  "from_price_usd_month": null,
  "plans": [
   {
    "name": "Essentials",
    "price": "no published price",
    "includes": "600 minimum included message credits a month, three agents, three-year conversation history"
   },
   {
    "name": "Pro",
    "price": "no published price",
    "includes": "2,000 minimum credits, five agents, unlimited history, Salesforce, custom roles"
   },
   {
    "name": "Enterprise",
    "price": "no published price",
    "includes": "quote"
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "(price re-verified 2026-08-31 against the vendor's own pricing page, read from a European exit) Amounts unchanged since 2026-08-01. Add-on message credits $0.03 each, bought in advance; backup message credits $0.04 each, Textline's automatic fallback when you run out mid-conversation. A $15 monthly 10DLC campaign fee applies if you use a 10DLC long code; the same page states that toll-free numbers do not carry a monthly registration fee. NEW since the last reading: the page now names three tiers with their inclusions but still no prices — Essentials (600 minimum included message credits a month, three agents, three-year conversation history), Pro (2,000 minimum credits, five agents, unlimited history, Salesforce, custom roles) and Enterprise (quote). HIPAA-compliant plans are charged an additional fee. Note for future readers: the per-feature tooltips on this page are unfilled placeholder copy, so the feature names carry no explanation. Re-verified 11 October 2026: plan names, inclusions, the $0.03 and $0.04 credit rates and the $15 10DLC campaign fee are unchanged, and still no plan price is printed. Textline's help article 'All About Textline's Various Message Credits' (updated 26 May 2026, read 11 October 2026) adds what the pricing page leaves out: Add-On Credits can be bought only once per billing cycle, Backup Credits are auto-purchased in blocks of at least 250, Add-On and Backup credits roll over while unused Included credits expire at the end of the cycle, and the billing schedule changes the allowance — Essentials 600 a month month-to-month, 660 on annual billed monthly, 8,640 a year on annual paid upfront; Pro 2,000, 2,200 and 28,800. An MMS uses three credits.",
  "verified_at": "2026-10-11",
  "source_url": null,
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "quote_only",
   "label": "Quote-only pricing",
   "evidence": "No plan price is published: the page names Essentials, Pro and Enterprise with their inclusions but no amounts; only message credits ($0.03) and the $15 10DLC campaign fee carry a price",
   "verified_at": "2026-10-11",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Add-on message credits $0.03 each, bought in advance; backup message credits $0.04 each, Textline's automatic fallback when you run out mid-conversation.",
   "verified_at": "2026-10-11",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Add-on message credits $0.03 each, bought in advance; backup message credits $0.04 each, Textline's automatic fallback when you run out mid-conversation.",
   "verified_at": "2026-10-11",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Salesmsg or Zipwhip",
  "why": "the direct business-texting peers — compare on the per-message rate plus the 10DLC fee, since the platform fee is only part of it"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/textline.json",
  "review": "https://zerotouchsupport.com/textline-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/textline/",
  "vendor_site": "https://textline.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://get.textline.com/dz7hjpbvfkue",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Pricing status is 'quote_only': no single public entry price.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "textline:public_price",
   "key": "public_price",
   "question": "Can you publish a price, or a starting price, for the plans that are quote-only?",
   "status": "open"
  },
  {
   "question_id": "textline:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "textline:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "textline:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "textline:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}