{
 "schema_version": "1.0",
 "id": "tellent",
 "name": "Tellent",
 "research_status": "researched",
 "vendor_domain": "tellent.com",
 "category": "Operations & Workflow",
 "task": null,
 "summary": "Modular people-management platform: applicant tracking (Recruitee), core HR and performance management with AI automation, for hiring and managing teams.",
 "best_for": "European scale-ups hiring continuously that want a collaborative ATS they can extend with HRIS and performance modules, and can put a sales call in the buying process",
 "skip_if": "you hire occasionally (job boards + a spreadsheet honestly suffice), or you want one HR suite that does everything rather than modules",
 "honest_knock": "Tellent's modular shape is useful (you can buy just the ATS, or just the HRIS) but nothing is priced in public: every tier on tellent.com/pricing ends in 'Get a demo' (read in a browser on 9 September 2026), and recruitee.com/pricing carries no figures either. Ask for Start, Advance and Optimize quoted together with their renewal prices, because you have no anchor to check a single number against. And as with every ATS, workflow fit (approval chains, careers-site needs, integrations with your assessment tools) matters more than the feature list; the free trial is enough to run one real vacancy through, so do that.",
 "pricing": {
  "status": "quote_only",
  "entry_price": null,
  "entry_price_terms": null,
  "from_price_usd_month": null,
  "plans": [
   {
    "name": "Start",
    "price": "no published price",
    "includes": "5 active job posts and single-page CareersHub"
   },
   {
    "name": "Advance",
    "price": "no published price",
    "includes": "Unlimited posts, branded careers site, ReferralsHub, AI screening credits, matching searches, automations"
   },
   {
    "name": "Optimize",
    "price": "no published price",
    "includes": "SSO, API support, testing environment, approval workflows, unlimited fields, dedicated CSM, BI integrations"
   },
   {
    "name": "Manage",
    "price": "no published price",
    "includes": ""
   },
   {
    "name": "Grow",
    "price": "no published price",
    "includes": ""
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "Tellent publishes no prices. Its pricing page (read in a live browser on 9 September 2026, and separately in the served HTML) lists three ATS tiers for Recruitee — Start, Advance and Optimize — and the two Tellent HR modules, Manage (HRIS) and Grow (performance), and every one of them ends in 'Get a demo' rather than a figure; agencies are told to ask for a custom quote. Neither the rendered page nor the served HTML contains a single currency amount, and recruitee.com/pricing carries none either. What the page does state is scope: Start covers 5 active job posts and a single-page CareersHub; Advance adds unlimited posts, a multi-page branded careers site, ReferralsHub, 100 AI screening credits a month, 3 AI matching searches, workflow automations, candidate self-scheduling, offer-letter generation and up to 3 custom job fields; Optimize adds SSO, API support, a testing environment, requisition approval workflows, unlimited custom fields, 65 matching searches, onboarding support, a dedicated CSM and BI integrations. SSO, Texting, Journeys, AgencyHub and WhatsApp Hiring are optional add-ons on the lower tiers. A free trial is offered on every tier and needs only a company account; the page states no trial length. Re-read 26 September 2026: still no currency amount anywhere on the page. The pricing FAQ now states three terms that bear on the quote: annual billing saves 20% against monthly, pricing increases with your employee count, and you can upgrade or downgrade at any time.",
  "verified_at": "2026-09-26",
  "source_url": "https://tellent.com/pricing",
  "schema_offer": null,
  "source_quotes": [
   {
    "field": "free_trial",
    "plan": null,
    "quote": "Try for free for 18 days",
    "source_url": "https://www.tellent.com/",
    "read_on": "2026-10-31"
   }
  ],
  "recent_change": null,
  "price_history": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "quote_only",
   "label": "Quote-only pricing",
   "evidence": "No prices anywhere; every ATS and HR tier ends in 'Get a demo' (read 9 and 26 Sep 2026)",
   "verified_at": "2026-09-26",
   "source_url": "https://tellent.com/pricing"
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "What the page does state is scope: Start covers 5 active job posts and a single-page CareersHub; Advance adds unlimited posts, a multi-page branded careers site, ReferralsHub, 100 AI screening credits a month, 3 AI matching searches, workflow automations, candidate self-scheduling, offer-letter generation and up to 3 custom job fields; Optimize adds SSO, API support, a testing environment, requisition approval workflows, unlimited custom fields, 65 matching searches, onboarding support, a dedicated CSM and BI integrations.",
   "verified_at": "2026-09-26",
   "source_url": "https://tellent.com/pricing"
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "SSO, Texting, Journeys, AgencyHub and WhatsApp Hiring are optional add-ons on the lower tiers.",
   "verified_at": "2026-09-26",
   "source_url": "https://tellent.com/pricing"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "The pricing FAQ now states three terms that bear on the quote: annual billing saves 20% against monthly, pricing increases with your employee count, and you can upgrade or downgrade at any time.",
   "verified_at": "2026-09-26",
   "source_url": "https://tellent.com/pricing"
  }
 ],
 "compare_with": {
  "name": "Greenhouse or Personio",
  "why": "Greenhouse is the ATS benchmark at higher cost; Personio bundles HR-first: Tellent sits between on price with EU roots"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/tellent.json",
  "review": "https://aibuildermarketplace.com/b2b/tellent-review/",
  "marketplace": "https://aibuildermarketplace.com/marketplace/tellent/",
  "vendor_site": "https://tellent.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://join.tellent.com/bom2nc513eer",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Pricing status is 'quote_only': no single public entry price.",
  "Data export tested on 2026-10-31; contract terms not researched. Scope and untested export routes are listed in measured.exit_test.",
  "Being verified: refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product."
 ],
 "verification": {
  "price": "read",
  "free_trial": "quoted",
  "refund": "being_verified"
 },
 "status_page": null,
 "measured": {
  "support": null,
  "onboarding": null,
  "inbox": {
   "timeline": {
    "signup_at": null,
    "messages": [
     {
      "received_at": "2026-10-31T20:23:07Z",
      "sender_name": "Tellent team",
      "sender_domain": "mail.tellent.com",
      "subject": "Activeer je account en geef je talent een boost!",
      "folder": "inbox",
      "offer": null
     },
     {
      "received_at": "2026-10-31T20:34:09Z",
      "sender_name": "Tellent team",
      "sender_domain": "mail.tellent.com",
      "subject": "Nieuwe aanmelding gedetecteerd",
      "folder": "inbox",
      "offer": null
     }
    ]
   },
   "window_start": "2026-10-30T23:00:00Z",
   "window_end": "2026-11-13T23:00:00Z",
   "window_days": 14,
   "time_basis": "signup_date_midnight_Europe_Amsterdam",
   "status": "partial",
   "observed_at": "2026-11-13T02:18:02.597303Z",
   "counts": {
    "transactional": 0,
    "onboarding_tips": 0,
    "sales_upsell": 0,
    "personal_looking_sales": 0
   },
   "first_sales_email_hours": null,
   "has_list_unsubscribe": false,
   "uncertain": 2,
   "after_cancel": {
    "status": "not_tested"
   },
   "after_deletion": {
    "status": "not_tested"
   },
   "after_unsubscribe": {
    "status": "not_tested"
   }
  },
  "invites": {
   "status": "not_tested",
   "default_on": "not_tested",
   "plus_accepted": "not_tested",
   "invitee_can_unsubscribe": "not_tested",
   "address_book_requested": "not_tested",
   "workspace_requested": "not_tested"
  },
  "entry_exit": {
   "signup": {
    "screens": "not_tested",
    "card_required": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   },
   "cancel": {
    "screens": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   }
  },
  "tested_on": "2026-10-31",
  "tested_by": "Our team; actor, account and scope are documented in the review.",
  "review_url": "https://aibuildermarketplace.com/b2b/tellent-review/",
  "method": [
   "Added two made-up candidates by hand with tags",
   "Exported the candidate list as CSV",
   "Compared the file with what we entered"
  ],
  "claims": [
   {
    "claim": "Try for free for 18 days",
    "claim_source": "https://www.tellent.com/",
    "claim_read_on": "2026-10-31",
    "observed": "Setup offered an eighteen-day trial; app showed eighteen trial days remaining with only Recruitee selected.",
    "observed_on": "2026-10-31",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
    },
    "plan": "Recruitee Trial",
    "comparability": "Tellent eighteen-day wording is compared with setup and the Recruitee trial banner, without extending the finding to HR.",
    "status": "confirmed",
    "buying_consequence": "This test covers Recruitee candidates only; HR was not activated.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "No credit card required",
    "claim_source": "https://tellent.com/blog/tag/absence-management",
    "claim_read_on": "2026-10-31",
    "observed": "The recorded session proceeded without payment details; complete registration screens were not counted.",
    "observed_on": "2026-10-31",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
    },
    "plan": "Recruitee Trial",
    "comparability": "Tellent card-free wording is compared with the recorded trial session without payment details; full registration screens were not counted.",
    "status": "confirmed",
    "buying_consequence": "The observed work required no card; paid features may have separate requirements.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "Try for free for 18 days",
    "claim_source": "https://www.tellent.com/",
    "claim_read_on": "2026-10-31",
    "observed": "tellent: pricing and checkout were not opened; currency, tax, term, minimum seats, renewal and final total remain unknown.",
    "observed_on": "2026-10-31",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
    },
    "plan": "Recruitee Trial",
    "comparability": "tellent price-page versus checkout comparison cannot be made because neither pricing nor billing was opened during this session.",
    "status": "not_testable",
    "buying_consequence": "No observed checkout or exact cost-rule match is available; do not infer a paid price.",
    "buyer_direction": null,
    "claim_changed_on": null
   }
  ],
  "exit_test": {
   "run_date": "2026-10-31",
   "what": "Two manual Recruitee candidates; only Recruitee selected during the Tellent trial.",
   "first_import": null,
   "file_inspected": true,
   "reimport_tested": false,
   "awkward": "Empty account selected. No free_text entered, so note retention is not_tested. Candidate CSV uses numeric IDs, UTC created_at and qualified by default; that system timestamp is not the kit date. Two tags are serialized together using semicolons inside a quoted field. CV bytes were not downloaded or exported. The original download filename contains a user identifier and is withheld.",
   "friction": {
    "export_route": "Candidates > menu > Export to CSV; direct download.",
    "format": "UTF-8 without BOM; semicolon delimiter; CRLF; header and two rows.",
    "reimport": "CSV import entry exists; no update reimport executed.",
    "cancellation": "No cancellation, expiry or deletion action tested."
   },
   "not_tested": [
    "Complete signup screen count and human first-result setup speed.",
    "Actual cancellation, expiry, deletion and follow-up mail.",
    "Kit fields not entered and application record reimport."
   ],
   "came_along": [
    "Unicode names and emails preserved.",
    "Two tags survive in one CSV field."
   ],
   "lost": [
    "Uploaded CV absent from CSV."
   ],
   "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
   "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#exit-test"
  },
  "facts": {
   "trial_requires_card": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-31",
    "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#hands-on"
   },
   "trial_duration_confirmed": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-31",
    "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#hands-on"
   },
   "export_file_inspected": {
    "value": true,
    "basis": "Two manual Recruitee candidates; only Recruitee selected during the Tellent trial. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-31",
    "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#exit-test"
   },
   "export_reimport_tested": {
    "value": false,
    "basis": "Two manual Recruitee candidates; only Recruitee selected during the Tellent trial. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-31",
    "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#exit-test"
   },
   "export_direct_download": {
    "value": true,
    "basis": "Candidates > menu > Export to CSV; direct download.",
    "observed_on": "2026-10-31",
    "evidence_url": "https://aibuildermarketplace.com/b2b/tellent-review/#exit-test"
   },
   "marketing_emails_14d": {
    "value": "not_tested",
    "basis": "No complete unambiguous 14-day inbox observation available.",
    "observed_on": "2026-11-13",
    "evidence_url": null
   }
  }
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "Tellent",
    "product_id": "tellent",
    "run_date": "2026-10-31",
    "session_type": "hands_on",
    "what": "Tested by our team on 31 October 2026 on the 18-day Recruitee trial: Daan created the account and our AI assistant ran the test in Daan's browser. We added two made-up candidates by hand, with tags, and exported the candidate list.",
    "findings": [
     "Setup asks which apps to trial; we picked only the Recruitee ATS. The trial showed 18 days, with no card.",
     "Setup offers sample data or an empty account; we chose empty.",
     "Candidates can be added by CV upload, by hand, by CSV import or with a Chrome extension. The phone field defaulted to +31.",
     "The CSV export downloads straight away. It uses semicolons, has a header row and kept the accented names, emails and both tags.",
     "Each candidate has Tellent's own numeric ID in the export; creation times are in UTC.",
     "Both candidates were exported with status 'qualified', which we never set. The CV is not in the export."
    ],
    "not_tested": [
     "Re-importing the export",
     "Jobs, careers site and emailing candidates",
     "Prices and paying for a plan",
     "Contacting support"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "claim_checks": [
     {
      "claim": "Try for free for 18 days",
      "claim_source": "https://www.tellent.com/",
      "claim_read_on": "2026-10-31",
      "observed": "Setup offered an eighteen-day trial; app showed eighteen trial days remaining with only Recruitee selected.",
      "observed_on": "2026-10-31",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
      },
      "plan": "Recruitee Trial",
      "comparability": "Tellent eighteen-day wording is compared with setup and the Recruitee trial banner, without extending the finding to HR.",
      "status": "confirmed",
      "buying_consequence": "This test covers Recruitee candidates only; HR was not activated.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "No credit card required",
      "claim_source": "https://tellent.com/blog/tag/absence-management",
      "claim_read_on": "2026-10-31",
      "observed": "The recorded session proceeded without payment details; complete registration screens were not counted.",
      "observed_on": "2026-10-31",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
      },
      "plan": "Recruitee Trial",
      "comparability": "Tellent card-free wording is compared with the recorded trial session without payment details; full registration screens were not counted.",
      "status": "confirmed",
      "buying_consequence": "The observed work required no card; paid features may have separate requirements.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "Try for free for 18 days",
      "claim_source": "https://www.tellent.com/",
      "claim_read_on": "2026-10-31",
      "observed": "tellent: pricing and checkout were not opened; currency, tax, term, minimum seats, renewal and final total remain unknown.",
      "observed_on": "2026-10-31",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/tellent-review/#claim-vs-measured"
      },
      "plan": "Recruitee Trial",
      "comparability": "tellent price-page versus checkout comparison cannot be made because neither pricing nor billing was opened during this session.",
      "status": "not_testable",
      "buying_consequence": "No observed checkout or exact cost-rule match is available; do not infer a paid price.",
      "buyer_direction": null,
      "claim_changed_on": null
     }
    ],
    "claim_checks_note": "A vendor claim (quoted, with source and read date) set against what we observed in this session on the plan stated. status is confirmed, contradicted, not_comparable, not_testable or out_of_date; it is not a score of the product.",
    "exit_test": {
     "run_date": "2026-10-31",
     "what": "Two manual Recruitee candidates; only Recruitee selected during the Tellent trial.",
     "first_import": null,
     "file_inspected": true,
     "reimport_tested": false,
     "awkward": "Empty account selected. No free_text entered, so note retention is not_tested. Candidate CSV uses numeric IDs, UTC created_at and qualified by default; that system timestamp is not the kit date. Two tags are serialized together using semicolons inside a quoted field. CV bytes were not downloaded or exported. The original download filename contains a user identifier and is withheld.",
     "friction": {
      "export_route": "Candidates > menu > Export to CSV; direct download.",
      "format": "UTF-8 without BOM; semicolon delimiter; CRLF; header and two rows.",
      "reimport": "CSV import entry exists; no update reimport executed.",
      "cancellation": "No cancellation, expiry or deletion action tested."
     },
     "not_tested": [
      "Complete signup screen count and human first-result setup speed.",
      "Actual cancellation, expiry, deletion and follow-up mail.",
      "Kit fields not entered and application record reimport."
     ],
     "came_along": [
      "Unicode names and emails preserved.",
      "Two tags survive in one CSV field."
     ],
     "lost": [
      "Uploaded CV absent from CSV."
     ],
     "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product."
    },
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "tellent:public_price",
   "key": "public_price",
   "question": "Can you publish a price, or a starting price, for the plans that are quote-only?",
   "status": "open"
  },
  {
   "question_id": "tellent:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "tellent:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "tellent:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "tellent:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}