{
 "schema_version": "1.0",
 "id": "supportyourapp",
 "name": "SupportYourApp",
 "research_status": "researched",
 "vendor_domain": "supportyourapp.com",
 "category": "Customer Support",
 "task": null,
 "summary": "Outsourced customer support with human agents, AI agents for text and voice, or both, across chat, email, voice and social for SaaS, fintech and eCommerce teams.",
 "best_for": "startups and scale-ups in SaaS, fintech and eCommerce that want an outsourced, human-led support team, with or without AI, and can commit to a contract of at least 3 months",
 "skip_if": "you want a public price list, a self-serve tool you can start today, or a short or small contract with no minimum seat count",
 "honest_knock": "No prices are published, only a starting point given in a partner message and described as under review. The setup fee is not disclosed. Round-the-clock coverage needs at least 5 seats, and contracts start at 3 or 12 months. The figures on the vendor's site (96% CSAT with AI solutions, AI clearing up to 80% of routine tickets, 60% agent assist) are the vendor's own numbers, not our measurement.",
 "pricing": {
  "status": "public",
  "entry_price": "$1,200",
  "entry_price_terms": "Pay-Per-Seat (starting point) · Pay-Per-Seat from $1,200 a month, given by SupportYourApp in a partner message on 23 Oct 2026",
  "from_price_usd_month": 1200.0,
  "plans": null,
  "plans_source": null,
  "notes": "(vendor answer, 23 October 2026; pricing page re-read 6 November 2026 shows no amounts) SupportYourApp does not publish prices: its pricing page says to get custom pricing. In a message to us on 23 October 2026 the company said its Pay-Per-Seat model starts from $1,200 a month and that this model is being reviewed, so treat the figure as a starting point, not a quote. It did not say whether the figure is per seat or for a team. Round-the-clock coverage needs at least 5 seats. Language mix and ticket volume change the price. Contracts run 3 months first and can then be cancelled, or 12 months; you can scale up or down within 30 days. New clients pay a one-time setup fee that is quoted per project. The pricing page also names a Pay-As-You-Go billing model. AI text agents are priced per resolution and AI voice agents per minute and per resolution. SupportCRM, the vendor's inbox, is free alongside another service, or $45 per seat with 1,000 AI responses on its own.",
  "verified_at": "2026-10-23",
  "source_url": "https://supportyourapp.com/pricing/",
  "schema_offer": {
   "price": 1200.0,
   "currency": "USD",
   "description": "Pay-Per-Seat (starting point), Pay-Per-Seat from $1,200 a month, given by SupportYourApp in a partner message on 23 Oct 2026; the pricing page itself names no amounts and the vendor said the model is under review; whether the figure is per seat or per team was not stated. Read on the vendor's own pricing page on 2026-10-23.",
   "page": "https://zerotouchsupport.com/supportyourapp-review.html"
  },
  "source_quotes": null,
  "recent_change": null,
  "price_history": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "In a message to us on 23 October 2026 the company said its Pay-Per-Seat model starts from $1,200 a month and that this model is being reviewed, so treat the figure as a starting point, not a quote.",
   "verified_at": "2026-10-23",
   "source_url": "https://supportyourapp.com/pricing/"
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "AI text agents are priced per resolution and AI voice agents per minute and per resolution.",
   "verified_at": "2026-10-23",
   "source_url": "https://supportyourapp.com/pricing/"
  }
 ],
 "compare_with": {
  "name": "Ruby",
  "why": "Ruby is in our dossiers as a receptionist service for small businesses. SupportYourApp is aimed at larger support teams in SaaS, fintech and eCommerce and offers dedicated agents, AI agents or both, priced by quote"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/supportyourapp.json",
  "review": "https://zerotouchsupport.com/supportyourapp-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/supportyourapp/",
  "vendor_site": "https://supportyourapp.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.supportyourapp.com/4bfx8e7vaybo",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "supportyourapp:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "supportyourapp:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "supportyourapp:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "supportyourapp:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}