{
 "schema_version": "1.0",
 "id": "sendcloud",
 "name": "Sendcloud",
 "research_status": "researched",
 "vendor_domain": "sendcloud.com",
 "category": "Operations & Workflow",
 "task": "E-commerce & inventory ops",
 "summary": "European e-commerce shipping platform: connect 160+ carriers, print labels in batches, show delivery options at checkout, send branded tracking (email, WhatsApp, SMS) and run a self-service returns portal — with rules-based shipping automation. Available to online retailers in 8 countries (Netherlands, Belgium, UK, France, Germany, Austria, Italy, Spain). Free plan available.",
 "best_for": "European e-commerce stores that want easy multi-carrier shipping (DHL, PostNL, Colissimo, GLS, DPD), branded tracking and a returns portal live in under 30 minutes",
 "skip_if": "you ship mainly in the US, need inventory management and complex fulfilment, or you're a very high-volume shipper wanting deep customisation — ShipStation fits that better",
 "honest_knock": "The pricing has layers — a per-label fee on top of the subscription, plus carrier surcharges that can land on invoices weeks later. It's built out-of-the-box, so deep customisation is limited, there's no inventory management (ShipStation has it), and high-volume shippers (€12k+/mo) plus pickup-reliability complaints suggest it's happiest with small-to-mid EU stores.",
 "pricing": {
  "status": "public",
  "entry_price": "€28",
  "entry_price_terms": "Lite · billed monthly",
  "from_price_usd_month": null,
  "plans": [
   {
    "name": "Free plan",
    "price": "€0/mo",
    "includes": "up to 20 parcels a month, no courier contract, no subscription, €0.50 a label beyond that"
   },
   {
    "name": "Lite",
    "price": "€28/mo + €0.10 per label",
    "includes": "cap 400 labels/mo (4,800/yr), 3 users, max 3 integrations"
   },
   {
    "name": "Growth",
    "price": "€87/mo + €0.09",
    "includes": "cap 1,000 labels/mo (12,000/yr), 5 users, max 5 integrations"
   },
   {
    "name": "Premium",
    "price": "€175/mo + €0.08",
    "includes": "cap 10,000 labels/mo (120,000/yr), 10 users, unlimited integrations"
   },
   {
    "name": "Pro",
    "price": "€639/mo + €0.07",
    "includes": "cap 30,000 labels/mo (360,000/yr), unlimited users, unlimited integrations"
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "(price re-verified 2026-09-22 against the vendor's own pricing page, read from a Dutch exit; every subscription, label fee and cap identical to the 31 Aug 2026 reading) Free plan €0/mo: up to 20 parcels a month, no courier contract, no subscription, €0.50 a label beyond that. Paid tiers at the monthly rate: Lite €28/mo + €0.10 per label, Growth €87/mo + €0.09, Premium €175/mo + €0.08, Pro €639/mo + €0.07. Every tier also has a MONTHLY label cap (Lite 400, Growth 1,000, Premium 10,000, Pro 30,000) and past it each extra label costs €0.15 on top of the plan rate; the same caps appear as yearly maxima on the plan cards (4,800 / 12,000 / 120,000 / 360,000 labels a year). Users: 1 free, 3 Lite, 5 Growth, 10 Premium, unlimited Pro. Integrations: max 2 free, 3 Lite, 5 Growth, unlimited on Premium and Pro. Carriers: 70+ on free, 170+ on every paid tier. 14-day free trial, no card. The page advertises a yearly option at -20% but the discounted figures are not in the served HTML. You can only ship FROM eight European countries (Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, the UK). THE CARRIER RATE TABLE, first recorded 22 Sep 2026 and the part that actually moves the bill: the plans buy a carrier discount the feature table grades '- / + / ++ / +++ / ++++', and the starting rates are published per plan. PostNL Standaard €7.20 free, €6.95 Lite, €6.75 Growth, €6.60 Premium, 'On request' on Pro. DHLForYou Drop off €5.80 / 5.50 / 5.25 / 5.14 / On request. DPD Home €5.82 / 5.61 / 5.48 / 5.35 / On request. So the per-parcel discount steps (€0.20 and €0.15 between the paid tiers on PostNL) are fifteen to twenty times the one-cent steps in the label fee. The three UK carriers are priced on the FREE column only - Royal Mail Tracked 48 £2.38, Evri Standard Two Day £3.37, FedEx Priority £5.15 - with 'On request' across Lite, Growth, Premium and Pro. Pro publishes no rate for any carrier at all, so the €639 tier cannot be modelled from this page. The table is footnoted 'Prices shown are starting rates. Actual costs may vary. Create a free account to view all rates', and its row-label column header is still literally 'Placeholder'. (2026)",
  "verified_at": "2026-09-22",
  "source_url": null,
  "schema_offer": {
   "price": 28.0,
   "currency": "EUR",
   "description": "Lite, billed monthly — yearly billing takes 20% off; €0.10 per label on top. Read on the vendor's own pricing page on 2026-08-17.",
   "page": "https://officesoftwaremarketplace.com/sendcloud-review.html"
  },
  "source_quotes": null
 },
 "free_plan": true,
 "free_plan_evidence": "(price re-verified 2026-09-22 against the vendor's own pricing page, read from a Dutch exit; every subscription, label fee and cap identical to the 31 Aug 2026 reading) Free plan €0/mo: up to 20 parcels a month, no courier contract, no subscription, €0.50 a label beyond that.",
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "meter: unit · shipping label (per-label fee on every paid tier; €0.15 each above the monthly cap)",
   "verified_at": "2026-09-22",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "ShipStation",
  "why": "the US-focused fulfilment platform with inventory management"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/sendcloud.json",
  "review": "https://officesoftwaremarketplace.com/sendcloud-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/sendcloud/",
  "vendor_site": "https://sendcloud.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://sendcloud.getsc.eu/smge2ar5przm",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "sendcloud:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "sendcloud:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "sendcloud:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "sendcloud:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}