{
 "schema_version": "1.0",
 "id": "seller-investigators",
 "name": "Seller Investigators",
 "research_status": "researched",
 "vendor_domain": "sellerinvestigators.com",
 "category": "E-commerce",
 "task": "E-commerce & inventory ops",
 "summary": "Amazon FBA reimbursement recovery on contingency: a free 48-hour audit, then a 25% commission charged only after Amazon deposits recovered funds. No subscription. Ask which cases Amazon would have settled automatically before you sign.",
 "best_for": "established FBA sellers with enough inventory movement that discrepancies add up and nobody in-house has time to file case-by-case claims — the contingency model means an audit costs you nothing but the access you grant",
 "skip_if": "you are a small seller whose monthly discrepancies are modest, where 25% of a small recovery buys less than the hour it takes to file yourself. Also skip it until you have asked what share of the claim Amazon would have paid automatically, because that is the part of the bill that buys you nothing",
 "honest_knock": "Contingency pricing is the honest kind — you pay only out of money that arrived — but 25% of a recovery is not the same as 25% of a profit, and there is one question that decides whether this is worth it for you. Amazon reimburses some categories automatically, and its policies on that have changed more than once. So ask, before you sign: which of these cases would Amazon have settled on its own within the claim window, and what exactly is the 25% charged on — the gross amount recovered, or what is left after Amazon's own fees? A free audit that finds $20,000 sounds decisive until you learn how much of it was already on its way. Ask for the split, in writing, before the audit turns into an engagement.",
 "pricing": {
  "status": "see_details",
  "entry_price": null,
  "entry_price_terms": null,
  "from_price_usd_month": null,
  "plans": null,
  "plans_source": null,
  "notes": "(2026-08-15, read on their own site) One number, and it is the whole model: a 25% commission, charged only after Amazon has deposited recovered funds in your account. We found it stated twice. Once on the home page — “only pay a 25% commission fee when your money is back with you” — and again in the FAQ: “no risk or upfront commitment, with a 25% recovery fee only after Amazon deposits recovered funds into your account”. The audit is free, takes 48 hours and carries no obligation. There is no subscription and no /pricing page, because there is nothing else to price. Cases they say they cover fall into five groups: inbound shipments (cancelled shipments, receiving discrepancies, carrier damage), items lost in transit or in the warehouse, items damaged or disposed of by Amazon, customer returns (refunds not returned within 60 days, overpayments, the wrong item returned, chargebacks), and overages and discrepancies (removal orders, incorrect weights or dimensions, overcharged orders); unfair reimbursement appears as a sub-case under both the lost and the damaged group. Re-read 29 August 2026: the 25% figure, the free 48-hour audit and the absence of any subscription are unchanged. Re-read 11 October 2026 on the home page and FAQ: the 25% commission, the free audit and the absence of a subscription are unchanged; the FAQ adds that the fee applies to all successful refunds including inventory reimbursements, valued at Amazon's per-unit amount, and is negotiable based on the size of the business.",
  "verified_at": "2026-10-11",
  "source_url": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [],
 "compare_with": {
  "name": "Carbon6",
  "why": "the comparison worth making, and the two are related — the Seller Investigators partner link runs through Carbon6's own domain. Carbon6 sells a suite of Amazon seller tools on published monthly subscriptions; this is a single contingency service with no subscription at all. If reimbursement recovery is the only job you need done, paying a percentage of what comes back is the cheaper shape; if you want inventory and profit tooling alongside it, the suite is the better buy"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/seller-investigators.json",
  "review": "https://marketingandsalessoftware.com/seller-investigators-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/seller-investigators/",
  "vendor_site": "https://sellerinvestigators.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://ps.carbon6.io/d2uxhs1usng6",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Pricing status is 'see_details': no single public entry price.",
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "seller-investigators:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "seller-investigators:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "seller-investigators:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "seller-investigators:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}