{
 "schema_version": "1.0",
 "id": "quo",
 "name": "Quo",
 "research_status": "researched",
 "vendor_domain": "quo.com",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "Shared business numbers, texting and AI call summaries for small teams, formerly OpenPhone. Call reliability off Wi-Fi is the recurring complaint, and there is no video conferencing.",
 "best_for": "micro-teams of 2–5 people working mostly on Wi-Fi who want a clean, modern phone app built around a shared inbox, with AI call summaries (Sona)",
 "skip_if": "you're scaling past ~10 users and need rock-solid call infrastructure, you make lots of calls off Wi-Fi, or you need video — Nextiva or RingCentral fit better",
 "honest_knock": "Call reliability is the recurring complaint — G2 logs hundreds of connection and disconnection reports, and calls get shaky the moment you're off Wi-Fi. There's also no video conferencing, no 24/7 support on lower tiers, international calling costs extra, and the CRM integrations are shallow (the HubSpot app scores ~3.3/5).",
 "pricing": {
  "status": "public",
  "entry_price": "$15",
  "entry_price_terms": "Starter · per user per month billed annually",
  "from_price_usd_month": 15.0,
  "plans": null,
  "plans_source": null,
  "notes": "(price re-verified 2026-08-31 against the vendor's own pricing page; all prices are quoted on the page in USD) (2026) Three tiers: Starter $15/user/mo annual (billed $180/yr) or $19 monthly; Business $23 annual ($276/yr) or $33 monthly; Scale $35 annual ($420/yr) or $47 monthly. 7-day free trial. Taxes and fees are added at checkout and are not quantified on the page. Itemised extras: The Campaign Registry takes $19.50 once plus $1.50-$3/month to keep US carrier messaging deliverable, each additional phone number is $5/month, and international calling is billed per minute. The Sona AI answering agent is included on every plan with 1,000 automation credits a month (a call costs 100 credits, so ten calls); more credits run $25/mo for 4,000 up to $199/mo for 60,000, with per-call overage falling from $1.00 to $0.45 across those tiers. Re-verified 11 October 2026 on quo.com/pricing: all six rates, the $180/$276/$420 annual totals, the Sona credit tiers and overage rates, the $19.50 and $1.50-$3 Campaign Registry fees and the $5 extra number are unchanged. Two lines the earlier reading did not carry: the compare-plans table caps Starter at up to 10 paid users (Business and Scale unlimited), and Quo's help article 'Quo Plans and Pricing' (read 11 October 2026) adds a $15 Campaign Registry resubmission fee if a registration has to be resubmitted and lists the 16 states where telecom taxes are collected, based on your billing address.",
  "verified_at": "2026-10-11",
  "source_url": null,
  "schema_offer": {
   "price": 15.0,
   "currency": "USD",
   "description": "Starter, per user per month billed annually; $19 month-to-month. The $1.50-$3 messaging and carrier fees are on top and are not a plan price. Read on the vendor's own pricing page on 2026-08-31.",
   "page": "https://zerotouchsupport.com/quo-review.html"
  },
  "source_quotes": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "(price re-verified 2026-08-31 against the vendor's own pricing page; all prices are quoted on the page in USD) (2026) Three tiers: Starter $15/user/mo annual (billed $180/yr) or $19 monthly; Business $23 annual ($276/yr) or $33 monthly; Scale $35 annual ($420/yr) or $47 monthly.",
   "verified_at": "2026-10-11",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Itemised extras: The Campaign Registry takes $19.50 once plus $1.50-$3/month to keep US carrier messaging deliverable, each additional phone number is $5/month, and international calling is billed per minute.",
   "verified_at": "2026-10-11",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "RingCentral or Aircall",
  "why": "the fuller, more reliable but pricier phone systems"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/quo.json",
  "review": "https://zerotouchsupport.com/quo-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/quo/",
  "vendor_site": "https://quo.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://get.quo.com/aibuildermarketplace",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "quo:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "quo:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "quo:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "quo:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "offers": [
  {
   "offer_id": "quo-reader-offer",
   "version": "3fb7fc0ecd",
   "offer_type": "price_discount",
   "benefit": "7 days free plus 10% off the first three months",
   "verification_status": "vendor_confirmed",
   "expires_at": null,
   "record": "https://aibuildermarketplace.com/api/v1/offers.json#quo-reader-offer"
  }
 ],
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "Shared business numbers, texting and AI call summaries for small teams, formerly OpenPhone.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line"
  ]
 }
}