{
 "schema_version": "1.0",
 "id": "protectmyorder",
 "name": "ProtectMyOrder",
 "research_status": "researched",
 "vendor_domain": "protectmyorder.com",
 "category": "E-commerce",
 "task": "E-commerce growth",
 "summary": "Shopify checkout upsell for premium services: package protection against lost and stolen parcels, carbon-neutral shipping and free returns, sold on the cart page, in checkout or through a custom widget, with fixed, dynamic or percentage pricing and an A/B test against half your traffic. On the vendor's own pricing page a 44.99% tier puts their agents on those claims, and a further 30% hands them the liability for refunds and replacements.",
 "best_for": "Shopify stores with a known parcel-loss rate that are willing to come in through the vendor rather than the App Store: keeping 80% of the upsell on Standard if they can settle claims in-house, or buying that work back at 44.99% if they cannot",
 "skip_if": "you want insurance-backed cover where a third party carries the risk by default, or you need to install from the Shopify App Store, where the listing is no longer available as of 5 October 2026",
 "honest_knock": "Start with what is no longer there. Read on 18 September and again on 5 October 2026, the Shopify App Store listing for this app is gone: the page says it is not currently available and sends support questions to the vendor. The vendor's site is still live and still selling, and its own footer still links to that dead page. The way in is now a form and a collaborator-access request rather than an install button, and the $20 monthly minimum, which only ever appeared on the App Store plan, no longer appears anywhere a buyer can read it.\n\nThat removes the discrepancy this review was first built around and leaves a harder one. Everything you can now learn about what this costs sits on a page the vendor controls, and all three tiers take a share of your upsell revenue rather than a fee. On Standard the pitch is that you keep 80%, and whether that is profit is settled by your own loss rate: a missing parcel is your replacement, your postage and your conversation.\n\nThe public record has thinned with the listing. Twelve reviews sat on it in August, most of them from 2024, and while it is down that record is not readable at all: the revenue figures merchants quote on the vendor's own site are theirs and unaudited. Selling package protection also brushes against insurance rules in some jurisdictions. The vendor says its arrangement has been verified with US and UK insurance lawyers, which is their statement rather than a regulator's; if you trade where that matters, ask your own adviser what you are allowed to sell before you turn it on.",
 "pricing": {
  "status": "see_details",
  "entry_price": null,
  "entry_price_terms": null,
  "from_price_usd_month": null,
  "plans": [
   {
    "name": "Standard",
    "price": "19.99%",
    "includes": "profitability guarantee, gradual roll-out to 50% of visitors, customisable design and wording, assigned support agent"
   },
   {
    "name": "Carbon",
    "price": "24.99%",
    "includes": "automatic carbon calculation and offsetting for every delivery, choice of project"
   },
   {
    "name": "Pro",
    "price": "44.99% (74.99% total with liability assumption)",
    "includes": "own agents on shipping-claim support, 24/7 cover, ten-minute replies; optional refund/replacement liability for +30%"
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "(re-read 2026-09-18 and again on 2026-10-05) The App Store route has closed. apps.shopify.com/protectmyorder, the page this review was built on, now returns “This app is not currently available on the Shopify App Store. If you have support questions, contact ProtectMyOrder directly.” — no plan block, no review record, no install button. With it goes the only plan that carried a figure you could read before signing up: 19.99% of delivery protection revenue with a minimum charge of $20 per month, billed in USD. ProtectMyOrder's own pricing page, re-read the same day, is unchanged and still sells three tiers, all priced as a share of upsell revenue rather than a monthly fee. Standard at 19.99% adds a profitability guarantee, a gradual roll-out to 50% of visitors, fully customisable design and wording, and an assigned support agent. Carbon at 24.99% adds automatic carbon calculation and offsetting for every delivery, with a choice of project. Pro at 44.99% puts their own agents on your shipping-claim support with 24/7 cover and ten-minute replies, and for a further 30% of upsell revenue they assume the liability for refunds and replacements as well — 74.99% in total. Volume discounts are by call for brands above $20m of online revenue. Getting in is now described as a request rather than an install: add the app, fill in an installation request form, accept a collaborator-access request, and their team does the rest; merchants not on Shopify are pointed at email, live chat and an API. No monthly minimum appears anywhere on that page, and the site's own footer still links “Download Shopify app” to the listing that no longer resolves.",
  "verified_at": "2026-10-05",
  "source_url": "https://apps.shopify.com/protectmyorder",
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": null,
  "price_history": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "meter: revenue_share · delivery protection upsell revenue",
   "verified_at": "2026-10-05",
   "source_url": "https://apps.shopify.com/protectmyorder"
  }
 ],
 "compare_with": null,
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/protectmyorder.json",
  "review": "https://marketingandsalessoftware.com/protectmyorder-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/protectmyorder/",
  "vendor_site": "https://protectmyorder.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.protectmyorder.com/",
  "affiliate": false,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Pricing status is 'see_details': no single public entry price.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "protectmyorder:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "protectmyorder:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "protectmyorder:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "protectmyorder:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}