{
 "schema_version": "1.0",
 "id": "monday-com",
 "name": "monday.com",
 "research_status": "researched",
 "vendor_domain": "monday.com",
 "category": "Project Management",
 "task": "Projects, planning & team workflow",
 "summary": "Work management platform with boards, automations and views — plus separately-priced CRM, Dev and Service products.",
 "best_for": "teams who want one visual system for projects and work, and who will actually use the automations and views that justify the per-seat price at Standard or above",
 "skip_if": "you are two or three people who need a shared list. The free tier caps at 2 seats and 3 boards, and paying per seat for views you will not use is the most common way this gets expensive. Also skip it if you only want the CRM, since that is a separate subscription and worth pricing against dedicated CRMs",
 "honest_knock": "The seat price is not the product price. monday sells four products — Work Management, CRM, Dev and Service — each on its own subscription, and the $9 you see first is the cheapest tier of one of them. A sales team that wants the CRM is buying a second subscription on top of whatever Work Management costs, with a three-seat minimum of its own. The second number to find before you commit is the automation cap. Standard allows 250 automation actions a month across the whole account. If you are buying monday because of the automations you saw demoed, 250 is roughly one workflow running a few times a day — and the next step up is Pro at $19 a seat against Standard's $12. Free is capped at two seats and three boards, which makes it a preview rather than a plan. On payment, the FAQ excludes debit cards (credit card or PayPal, depending on location) and accepts invoices only for Enterprise orders above a minimum fee it does not state, which can rule monday out for a small company that pays by bank transfer.",
 "pricing": {
  "status": "public",
  "entry_price": "$9",
  "entry_price_terms": "per seat a month",
  "from_price_usd_month": 9.0,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-08-26 on monday.com/pricing over a US connection, at their default of 10 seats on yearly billing; re-read 2026-09-29 in a rendered browser from a Dutch connection, where the page serves euros with the same numerals on all three paid tiers and the AI-credit line with its equal 'special monthly discount' is unchanged; re-read 2026-10-21 from a Dutch connection, same euro numerals, the same 18% yearly saving and the same AI-credit lines; re-read 2026-10-23 with a plain fetch, again unchanged) Free covers two seats. Basic is $9 per seat a month, a total of $90; Standard $12, down from $14, for $120 instead of $140; Pro $19, down from $22, for $190 instead of $220. Enterprise is quoted. The seat count is the thing to watch: the per-seat figure moves with team size, so a price read at ten seats is not what three or fifty will cost. Yearly billing is marked as 18% off, and each paid tier carries its own monthly AI-credit allowance rather than selling AI separately.",
  "verified_at": "2026-10-23",
  "source_url": "https://monday.com/pricing",
  "schema_offer": null,
  "source_quotes": [
   {
    "field": "free_trial",
    "plan": null,
    "quote": "14-day free trial",
    "source_url": "https://monday.com/pricing",
    "read_on": "2026-10-25"
   }
  ],
  "recent_change": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Basic is $9 per seat a month, a total of $90; Standard $12, down from $14, for $120 instead of $140; Pro $19, down from $22, for $190 instead of $220.",
   "verified_at": "2026-10-23",
   "source_url": "https://monday.com/pricing"
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "(read 2026-08-26 on monday.com/pricing over a US connection, at their default of 10 seats on yearly billing; re-read 2026-09-29 in a rendered browser from a Dutch connection, where the page serves euros with the same numerals on all three paid tiers and the AI-credit line with its equal 'special monthly discount' is unchanged; re-read 2026-10-21 from a Dutch connection, same euro numerals, the same 18% yearly saving and the same AI-credit lines; re-read 2026-10-23 with a plain fetch, again unchanged) Free covers two seats.",
   "verified_at": "2026-10-23",
   "source_url": "https://monday.com/pricing"
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "A sales team that wants the CRM is buying a second subscription on top of whatever Work Management costs, with a three-seat minimum of its own.",
   "verified_at": "2026-10-23",
   "source_url": "https://monday.com/pricing"
  }
 ],
 "compare_with": {
  "name": "Asana or ClickUp",
  "why": "the standing comparison in work management — judge on the automation cap at the tier you would actually buy, not on the headline seat price"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/monday-com.json",
  "review": "https://aibuildermarketplace.com/b2b/monday-com-review/",
  "marketplace": "https://aibuildermarketplace.com/marketplace/monday-com/",
  "vendor_site": "https://monday.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.monday.com/lmhera35s5r6",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Data export tested on 2026-10-28; contract terms not researched. Scope and untested export routes are listed in measured.exit_test.",
  "Being verified: refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product."
 ],
 "verification": {
  "price": "read",
  "free_trial": "measured",
  "refund": "being_verified"
 },
 "status_page": null,
 "measured": {
  "roles": {
   "status": "free_viewer_documented",
   "plan": "Pro trial",
   "route": "Top bar > Uitnodigen voor monday",
   "quote": {
    "text": "Alleen bekijken, geen bewerkingen (gratis)",
    "source_url": "https://monday.com/",
    "observed_at": "2026-10-28T11:12:00+01:00"
   },
   "evidence": [
    "bewijs/16-rollen-kijker-gratis-standaard-lid.jpg"
   ],
   "role_names": [
    "Admin",
    "Lid",
    "Kijker"
   ],
   "viewer_roles": [
    "Kijker"
   ],
   "default_role": "Lid"
  },
  "api_access": {
   "status": "available_on_tested_plan",
   "plan": "Pro trial",
   "route": "Profile > Ontwikkelaars > monday Ontwikkelingscentrum",
   "quote": {
    "text": "API token",
    "source_url": "https://monday.com/",
    "observed_at": "2026-10-28T11:12:00+01:00"
   },
   "evidence": [
    "bewijs/18-ontwikkelaarscentrum-api-token-mcp.jpg"
   ]
  },
  "downgrade": {
   "status": "not_offered",
   "plan": "Pro trial",
   "route": "Plans > Downgrade naar ons Gratis abonnement > trial message",
   "quote": {
    "text": "Aan het einde kun je jouw favoriete abonnement kiezen.",
    "source_url": "https://monday.com/",
    "observed_at": "2026-10-28T11:12:00+01:00"
   },
   "evidence": [
    "bewijs/19-downgrade-pas-aan-einde-proef.jpg"
   ]
  },
  "support": null,
  "onboarding": null,
  "inbox": {
   "timeline": {
    "signup_at": null,
    "messages": [
     {
      "received_at": "2026-10-28T07:59:26Z",
      "sender_name": "monday.com team",
      "sender_domain": "use.mail.monday.com",
      "subject": "Finish setting up your monday.com account",
      "folder": "junk",
      "offer": null
     },
     {
      "received_at": "2026-10-28T08:19:29Z",
      "sender_name": "monday.com team",
      "sender_domain": "use.mail.monday.com",
      "subject": "Your workspace is 1 minute away",
      "folder": "junk",
      "offer": null
     },
     {
      "received_at": "2026-10-28T08:20:21Z",
      "sender_name": "monday.com team",
      "sender_domain": "euc1.monday.com",
      "subject": "[Bevestig je e-mailadres]",
      "folder": "junk",
      "offer": null
     },
     {
      "received_at": "2026-10-28T08:24:33Z",
      "sender_name": "monday.com team",
      "sender_domain": "learn.mail.monday.com",
      "subject": "Welcome to a new way of working",
      "folder": "junk",
      "offer": null
     },
     {
      "received_at": "2026-10-30T09:00:04Z",
      "sender_name": "monday.com team",
      "sender_domain": "learn.mail.monday.com",
      "subject": "A quick peek at your agent",
      "folder": "inbox",
      "offer": null
     },
     {
      "received_at": "2026-10-31T09:00:10Z",
      "sender_name": "monday.com team",
      "sender_domain": "learn.mail.monday.com",
      "subject": "Most teams don't stop at one agent",
      "folder": "inbox",
      "offer": null
     }
    ]
   },
   "window_start": "2026-10-27T23:00:00Z",
   "window_end": "2026-11-10T23:00:00Z",
   "window_days": 14,
   "time_basis": "signup_date_midnight_Europe_Amsterdam",
   "status": "partial",
   "observed_at": "2026-11-02T02:18:01.612935Z",
   "counts": {
    "transactional": 0,
    "onboarding_tips": 1,
    "sales_upsell": 0,
    "personal_looking_sales": 0
   },
   "first_sales_email_hours": null,
   "has_list_unsubscribe": true,
   "uncertain": 5,
   "after_cancel": {
    "status": "not_tested"
   },
   "after_deletion": {
    "status": "not_tested"
   },
   "after_unsubscribe": {
    "status": "not_tested"
   }
  },
  "invites": {
   "status": "not_tested",
   "default_on": "not_tested",
   "plus_accepted": "not_tested",
   "invitee_can_unsubscribe": "not_tested",
   "address_book_requested": "not_tested",
   "workspace_requested": "not_tested"
  },
  "entry_exit": {
   "signup": {
    "screens": "not_tested",
    "card_required": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   },
   "cancel": {
    "screens": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   }
  },
  "tested_on": "2026-10-28",
  "tested_by": "Our team; actor, account and scope are documented in the review.",
  "review_url": "https://aibuildermarketplace.com/b2b/monday-com-review/",
  "method": [
   "Imported three made-up tasks from a CSV",
   "Set up one automation and asked the AI assistant one question",
   "Exported the board to Excel and imported it again with one change",
   "Opened the Pro checkout and stopped at the card form"
  ],
  "claims": [
   {
    "claim": "14-day free trial",
    "claim_source": "https://monday.com/pricing",
    "claim_read_on": "2026-10-25",
    "observed": "The plans window states 14 days remaining in the free Pro trial.",
    "observed_on": "2026-10-28",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/monday-com-review/#claim-vs-measured"
    },
    "plan": "Pro, 3 seats, monthly, automatic AI add-on",
    "comparability": "Same session and tested trial; only the visible statements were compared.",
    "status": "confirmed",
    "buying_consequence": "The initial trial length is confirmed; behavior after expiry was not tested.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "€24 per seat a month (Pro, monthly billing)",
    "claim_source": "https://monday.com/",
    "claim_read_on": "2026-10-28",
    "observed": "Pro, 3 seats, monthly: €72 plus an automatic AI add-on of €30, offset by a €30 discount only in the first year; tax €15.12 at 21.0%; total €87.12. The smallest paid team size offered is 3.",
    "observed_on": "2026-10-28",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/monday-com-review/#claim-vs-measured"
    },
    "plan": "Pro, 3 seats, monthly, automatic AI add-on",
    "comparability": "Same Pro plan, 3 seats and monthly EUR term. Base plan matches the displayed price; contradiction concerns the automatic add-on after the first-year discount. No matching current cost rule; no computed renewal total.",
    "status": "contradicted",
    "buying_consequence": "The automatic AI add-on is discounted only in the first year, creating an additional charge afterward if retained. The final amount after that year was not observed. The paid plan requires at least 3 seats.",
    "buyer_direction": "unfavourable",
    "claim_changed_on": "2026-10-28"
   }
  ],
  "exit_test": {
   "run_date": "2026-10-28",
   "what": "Exported the board to Excel and compared the three imported tasks with the custom CSV fixture.",
   "first_import": null,
   "file_inspected": true,
   "reimport_tested": false,
   "awkward": "Export is under More actions. Updates is off by default and Subitems is disabled in the dialog.",
   "friction": {
    "export_route": "Board menu > More actions > export board to Excel.",
    "format": "XLSX opened and compared with the custom fixture; due dates are Excel dates and Start Date is text.",
    "reimport": "Update matched by task name, with the modified description recorded on AIBM-002 and no duplicates. The new import group was empty. Due Date was not mapped. No post-reimport export or update by Item ID was tested.",
    "cancellation": "Following the Free downgrade link only shows a message to choose a plan at the end of the Pro trial. No downgrade was offered at that point and no change was confirmed."
   },
   "not_tested": [
    "Reimport/update by Item ID and post-reimport export.",
    "Preservation of all fields and IDs after reimport.",
    "Free-plan behavior after the trial.",
    "Update content preservation; there were no updates.",
    "All official category-kit checks; a copied ClickUp task fixture was used."
   ],
   "came_along": [
    "Imported task names, descriptions, native Item IDs and due dates are present.",
    "Status values to do, in progress and complete are present in the export. After reloading, the board also showed status labels; the initial missing text was a display delay."
   ],
   "lost": [
    "Start Date is stored as text rather than a date column."
   ],
   "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
   "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#exit-test"
  },
  "facts": {
   "trial_requires_card": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-28",
    "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#hands-on"
   },
   "trial_duration_confirmed": {
    "value": true,
    "basis": "The plans window states 14 days remaining in the free Pro trial.",
    "observed_on": "2026-10-28",
    "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#claim-vs-measured"
   },
   "export_file_inspected": {
    "value": true,
    "basis": "Exported the board to Excel and compared the three imported tasks with the custom CSV fixture. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-28",
    "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#exit-test"
   },
   "export_reimport_tested": {
    "value": false,
    "basis": "Exported the board to Excel and compared the three imported tasks with the custom CSV fixture. A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-28",
    "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#exit-test"
   },
   "export_direct_download": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-28",
    "evidence_url": "https://aibuildermarketplace.com/b2b/monday-com-review/#hands-on"
   },
   "marketing_emails_14d": {
    "value": "not_tested",
    "basis": "No complete unambiguous 14-day inbox observation available.",
    "observed_on": "2026-11-02",
    "evidence_url": null
   }
  }
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "monday.com",
    "product_id": "monday-com",
    "run_date": "2026-10-28",
    "session_type": "hands_on",
    "what": "Tested by our team on 28 October 2026 on the free Pro trial: Daan created the account and our AI assistant ran the test in Daan's browser. We imported three made-up tasks, set up one automation, asked the AI assistant one question, exported the board, imported it again with one change and opened the Pro checkout without entering a card.",
    "findings": [
     "The account opened on a 14-day Pro trial without a card, after six onboarding screens. The first screen had 'allow automatic sign-ups with an @aibuildermarketplace.com email address' switched on by default.",
     "The plans page started at 5 seats; the smallest choice was 3. For 3 seats Pro cost €19 per seat a month billed yearly or €24 monthly, and choosing monthly first opened a prompt to reconsider yearly billing.",
     "The Pro checkout for 3 seats monthly added an AI add-on of €30 (3,000 credits) by itself, offset by a €30 discount 'only in the first year', plus €15.12 tax (21%): €87.12 a month. After the first year that add-on would cost extra if you keep it.",
     "Our CSV import matched only the Status column automatically; task name and due date had to be mapped by hand. Start Date arrived as a text column. The status cells first showed colours without labels, but the labels appeared after reloading the board.",
     "A 'when status changes to Done, move item to group' automation ran within seconds and used 1 of the 25,000 monthly actions on Pro. The Sidekick assistant correctly named the two tasks due on 29 October.",
     "Re-importing with one changed description and 'Update' matched on task name: the description changed and no duplicates appeared, although the notice said '3 items imported'.",
     "Invitations offer Admin, Member and a Viewer role described as 'view only, no edits (free)'. The 'downgrade to Free' link only said you can choose a plan when the trial ends. API tokens and an MCP server are offered in the developer centre."
    ],
    "not_tested": [
     "What the Free plan allows after the trial",
     "How many AI credits one Sidekick answer uses (we saw a balance of 7.6 afterwards, not before)",
     "Re-importing by item ID",
     "Contacting support",
     "Guests and seat costs with real colleagues"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "claim_checks": [
     {
      "claim": "14-day free trial",
      "claim_source": "https://monday.com/pricing",
      "claim_read_on": "2026-10-25",
      "observed": "The plans window states 14 days remaining in the free Pro trial.",
      "observed_on": "2026-10-28",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/monday-com-review/#claim-vs-measured"
      },
      "plan": "Pro, 3 seats, monthly, automatic AI add-on",
      "comparability": "Same session and tested trial; only the visible statements were compared.",
      "status": "confirmed",
      "buying_consequence": "The initial trial length is confirmed; behavior after expiry was not tested.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "€24 per seat a month (Pro, monthly billing)",
      "claim_source": "https://monday.com/",
      "claim_read_on": "2026-10-28",
      "observed": "Pro, 3 seats, monthly: €72 plus an automatic AI add-on of €30, offset by a €30 discount only in the first year; tax €15.12 at 21.0%; total €87.12. The smallest paid team size offered is 3.",
      "observed_on": "2026-10-28",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/monday-com-review/#claim-vs-measured"
      },
      "plan": "Pro, 3 seats, monthly, automatic AI add-on",
      "comparability": "Same Pro plan, 3 seats and monthly EUR term. Base plan matches the displayed price; contradiction concerns the automatic add-on after the first-year discount. No matching current cost rule; no computed renewal total.",
      "status": "contradicted",
      "buying_consequence": "The automatic AI add-on is discounted only in the first year, creating an additional charge afterward if retained. The final amount after that year was not observed. The paid plan requires at least 3 seats.",
      "buyer_direction": "unfavourable",
      "claim_changed_on": "2026-10-28"
     }
    ],
    "claim_checks_note": "A vendor claim (quoted, with source and read date) set against what we observed in this session on the plan stated. status is confirmed, contradicted, not_comparable, not_testable or out_of_date; it is not a score of the product.",
    "exit_test": {
     "run_date": "2026-10-28",
     "what": "Exported the board to Excel and compared the three imported tasks with the custom CSV fixture.",
     "first_import": null,
     "file_inspected": true,
     "reimport_tested": false,
     "awkward": "Export is under More actions. Updates is off by default and Subitems is disabled in the dialog.",
     "friction": {
      "export_route": "Board menu > More actions > export board to Excel.",
      "format": "XLSX opened and compared with the custom fixture; due dates are Excel dates and Start Date is text.",
      "reimport": "Update matched by task name, with the modified description recorded on AIBM-002 and no duplicates. The new import group was empty. Due Date was not mapped. No post-reimport export or update by Item ID was tested.",
      "cancellation": "Following the Free downgrade link only shows a message to choose a plan at the end of the Pro trial. No downgrade was offered at that point and no change was confirmed."
     },
     "not_tested": [
      "Reimport/update by Item ID and post-reimport export.",
      "Preservation of all fields and IDs after reimport.",
      "Free-plan behavior after the trial.",
      "Update content preservation; there were no updates.",
      "All official category-kit checks; a copied ClickUp task fixture was used."
     ],
     "came_along": [
      "Imported task names, descriptions, native Item IDs and due dates are present.",
      "Status values to do, in progress and complete are present in the export. After reloading, the board also showed status labels; the initial missing text was a display delay."
     ],
     "lost": [
      "Start Date is stored as text rather than a date column."
     ],
     "note": "A check of this export route with synthetic records, on the account and date stated. Re-importing the export was not tested. Friction is described, not scored; this is not a verdict on the product."
    },
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "monday-com:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "monday-com:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "monday-com:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "monday-com:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": {
   "what": "Hosted server covering boards, items, updates and workspace data, discoverable through a machine-readable card at monday.com/.well-known/mcp.json.",
   "plan": "Their own FAQ, in two sentences: \"MCP is currently available for all monday.com plans\" and \"There is currently no additional cost to use monday MCP.\" They add the caveat most vendors leave out — you may still pay the AI client you run it from.",
   "status": "Live",
   "source": "https://monday.com/w/mcp",
   "checked": "2026-07-28",
   "note": "The vendor's own MCP server, from our MCP research; it works with your own account at the vendor."
  },
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}