{
 "schema_version": "1.0",
 "id": "landbot",
 "name": "Landbot",
 "research_status": "researched",
 "vendor_domain": "landbot.io",
 "category": "Customer Support",
 "task": null,
 "summary": "No-code chatbot builder for websites, WhatsApp and Messenger: design conversation flows visually or from a template, add AI agent blocks, and send the answers to your CRM or spreadsheet.",
 "best_for": "marketing, sales and support teams that want a visual, no-code chatbot for lead capture or first-line answers on their website or WhatsApp, and want to start free and pay a fixed monthly base with published overage prices",
 "skip_if": "you need an AI agent answering most conversations at high volume (the €0.10 AI-chat meter adds up), you need a full help desk with ticketing rather than a bot builder, or you need a written no-training guarantee for every AI feature",
 "honest_knock": "There are two meters, and the second one is easy to miss: every conversation that touches an AI block counts as an AI chat at €0.10 beyond the allowance, on top of regular chat overage sold in €25 packs. Starter keeps Landbot branding and has no own WhatsApp number, so most business use starts at Professional. The pages also disagree with each other: the pricing page says chats are not used to train models, while clause 10.9 of the terms describes anonymised training for four AI features through OpenAI; and the pricing page says your history is never deleted, while the billing FAQ deactivates inactive accounts after 6 months (downgraded) or 30 days (never paid).",
 "pricing": {
  "status": "public",
  "entry_price": "€32",
  "entry_price_terms": "Starter · billed annually (€40 paid monthly)",
  "from_price_usd_month": null,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-10-25 on landbot.io/pricing with both the Annual and the Monthly toggle clicked, and in Landbot's billing FAQ at help.landbot.io) Free is €0 for 100 chats a month, one seat, the full builder and templates, and a WhatsApp test number, but no AI chats. Starter is €32 a month billed annually or €40 paid monthly, with 500 chats, 100 AI chats and 2 seats. Professional is €80 annually or €100 monthly, with 2,500 chats, 300 AI chats, 3 seats, no Landbot branding and the HubSpot, Airtable and webhook integrations. Professional WA, the WhatsApp tier, is €160 annually or €200 monthly with 500 AI chats. Business is priced by contract, from 5 seats, with one WhatsApp number, dedicated support and an uptime SLA. Over your allowance, each extra chat costs €0.05, billed in 500-chat packs of €25, and each extra AI chat €0.10; an extra seat is €25 a month. Prices are before tax, and annual billing is a 12-month commitment. There is a 14-day trial with everything included, after which the account drops to Free without a card.",
  "verified_at": "2026-10-25",
  "source_url": "https://landbot.io/pricing",
  "schema_offer": {
   "price": 32.0,
   "currency": "EUR",
   "description": "Starter, billed annually (€40 paid monthly); Free €0 with 100 chats/mo and no AI chats; Starter 500 chats + 100 AI chats, 2 seats; Professional €80 annual / €100 monthly, 2,500 chats + 300 AI chats, 3 seats; Professional WA €160 annual / €200 monthly, 500 AI chats; Business custom; extra chat €0.05 billed in 500-chat packs of €25; extra AI chat €0.10; extra seat €25/mo; prices before tax. Read on the vendor's own pricing page on 2026-10-25.",
   "page": "https://zerotouchsupport.com/landbot-review.html"
  },
  "source_quotes": [
   {
    "field": "price",
    "plan": "Extra regular chat",
    "quote": "If you go past your included chats, each extra one costs €0.05.",
    "source_url": "https://landbot.io/pricing",
    "read_on": "2026-10-15"
   },
   {
    "field": "price",
    "plan": "Free",
    "quote": "€0 free forever 100 chats/mo included No AI chats included",
    "source_url": "https://landbot.io/pricing",
    "read_on": "2026-10-15"
   },
   {
    "field": "price",
    "plan": "Extra AI chat",
    "quote": "Beyond it, €0.10 per AI chat, published.",
    "source_url": "https://landbot.io/pricing",
    "read_on": "2026-10-15"
   },
   {
    "field": "free_trial",
    "plan": null,
    "quote": "14-day trial with everything included. When it ends, you move to the Free plan: free forever, no card.",
    "source_url": "https://landbot.io/pricing",
    "read_on": "2026-10-15"
   },
   {
    "field": "refund",
    "plan": null,
    "quote": "After upgrading: You can request a full refund within 7 days of upgrading to a paid plan, once per account.",
    "source_url": "https://help.landbot.io/article/fivsz8t5n5-new-payment-faq",
    "read_on": "2026-10-15"
   }
  ]
 },
 "free_plan": true,
 "free_plan_evidence": "(read 2026-10-25 on landbot.io/pricing with both the Annual and the Monthly toggle clicked, and in Landbot's billing FAQ at help.landbot.io) Free is €0 for 100 chats a month, one seat, the full builder and templates, and a WhatsApp test number, but no AI chats.",
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "There are two meters, and the second one is easy to miss: every conversation that touches an AI block counts as an AI chat at €0.10 beyond the allowance, on top of regular chat overage sold in €25 packs.",
   "verified_at": "2026-10-25",
   "source_url": "https://landbot.io/pricing"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Prices are before tax, and annual billing is a 12-month commitment.",
   "verified_at": "2026-10-25",
   "source_url": "https://landbot.io/pricing"
  }
 ],
 "compare_with": {
  "name": "Tidio",
  "why": "Tidio is in our dossiers and lives on ZeroTouchSupport: its Starter was 24.17 a month billed annually or 29 monthly when we read its pricing page on 24 August 2026, and it combines live chat, a help desk and the Lyro AI agent, each on its own meter. Landbot is the stronger pick when the job is designing a conversation flow (lead qualification, forms, WhatsApp journeys) in a visual builder; Tidio fits a team that wants a help desk with chat and AI answers in one inbox."
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/landbot.json",
  "review": "https://zerotouchsupport.com/landbot-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/landbot/",
  "vendor_site": "https://landbot.io"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://get.landbotlab.com/26tf4m1ixe56",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "quoted",
  "free_trial": "quoted",
  "refund": "quoted"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "landbot:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "landbot:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "landbot:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "landbot:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}