{
 "schema_version": "1.0",
 "id": "jotform-ai-agents",
 "name": "Jotform AI Agents",
 "research_status": "researched",
 "vendor_domain": "jotform.com",
 "category": "Customer Support",
 "task": "Website or Shopify chat & FAQ deflection",
 "summary": "Build AI chatbots and customer-service agents in minutes, no code required. Handles leads, support tickets and bookings 24/7. Integrates with your existing forms and CRMs.",
 "best_for": "teams already using Jotform (or wanting no-code) that need AI chatbots and service agents to handle leads, support and bookings tied to their forms",
 "skip_if": "you need a deeply customizable, standalone conversational-AI platform, or your conversation volume would make the per-tier caps expensive",
 "honest_knock": "The gating detail is conversations, not features: Starter's 100 a month is a few days on a live site, and an agent that actually gets used will push you up a tier. Sessions are metered separately and Jotform counts a chatbot view or a page refresh as one, so a busy page burns allowance without ever holding a conversation; voice minutes and SMS meter on top as well. It's also tightly bound to Jotform's own products: brilliant if you already live in Jotform forms, less compelling as a standalone chatbot if you don't. For form-driven support and lead capture, it's a fast, low-code win.",
 "pricing": {
  "status": "public",
  "entry_price": "$34",
  "entry_price_terms": "a month billed annually (25 agents, 1,000 conversations/mo)",
  "from_price_usd_month": 34.0,
  "plans": [
   {
    "name": "Starter",
    "price": "free",
    "includes": "5 agents, 100 monthly conversations, 10,000 sessions, 50 voice minutes, 250 SMS, 10M knowledge-base characters"
   },
   {
    "name": "Bronze",
    "price": "$34/mo billed annually",
    "includes": "25 agents, 1,000 conversations, 100,000 sessions, 100 voice minutes, 300 SMS, 20M characters"
   },
   {
    "name": "Silver",
    "price": "$39/mo billed annually",
    "includes": "50 agents, 2,500 conversations, 1,000,000 sessions, 200 voice minutes, 500 SMS, 50M characters"
   },
   {
    "name": "Gold",
    "price": "$99/mo billed annually",
    "includes": "100 agents, 10,000 conversations, 2,000,000 sessions, 300 voice minutes, 750 SMS, 100M characters"
   },
   {
    "name": "Enterprise",
    "price": "custom",
    "includes": "custom pricing for large organizations; unlimited use, SSO, data residency"
   }
  ],
  "plans_source": "hand-curated from the vendor's pricing page",
  "notes": "(re-verified 24 Sep 2026 on jotform.com/ai/agents/pricing from the plan data embedded in the page, and 4 Sep 2026 on the yearly tab; the same figures were read from a US exit on 26 Aug 2026. The page localises its currency — it quotes $34 / $39 / $99 to a US visitor and €34 / €39 / €99 to a Dutch one, the same numerals either way.) Starter is free. Bronze is $34 a month, Silver $39 and Gold $99, each billed annually, with 'save up to 20%' against monthly billing; Enterprise is quoted. On the AI Agents page the ladder is drawn in agents and conversations, not in forms and submissions: 5 agents and 100 monthly conversations on Starter, 25 and 1,000 on Bronze, 50 and 2,500 on Silver, 100 and 10,000 on Gold. Sessions, voice-call minutes, SMS and knowledge-base characters are metered alongside — 10,000 / 100,000 / 1,000,000 / 2,000,000 monthly sessions and 50 / 100 / 200 / 300 voice minutes across the same four tiers. Jotform defines a session as a chatbot view, a page refresh or a phone call starting, whether or not anyone interacts. The same plan data, read from a Netherlands exit on 24 Sep 2026, gives the annual totals as 408, 468 and 1,188 and the month-to-month rates as 39, 49 and 129 (in euros there), so monthly billing costs about 15% more on Bronze, 26% on Silver and 30% on Gold. Conversations count chat and phone alike, and the voice-call limit is shared between voice calls and calls to a dedicated phone number, which is a separate add-on (also available on Starter) whose price the served page does not print. Per the FAQ: a 30-day money-back guarantee from the date of payment; seasonal discounts apply only when upgrading to a higher-tier yearly plan and renew at full price the next period; upgrades are prorated and immediate, and a downgrade takes effect immediately with the unused time kept as account balance.",
  "verified_at": "2026-09-24",
  "source_url": "https://www.jotform.com/ai/agents/pricing/",
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": {
   "date": "2026-11-09",
   "text": "Jotform is now available in the Wix App Market and the Shopify App Store, so forms can be added to Wix sites and Shopify stores without building a custom integration.",
   "source_url": "https://www.jotform.com/blog/announcing-jotform-app-for-wix/",
   "read_at": "2026-11-13"
  },
  "price_history": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Sessions, voice-call minutes, SMS and knowledge-base characters are metered alongside — 10,000 / 100,000 / 1,000,000 / 2,000,000 monthly sessions and 50 / 100 / 200 / 300 voice minutes across the same four tiers.",
   "verified_at": "2026-09-24",
   "source_url": "https://www.jotform.com/ai/agents/pricing/"
  },
  {
   "id": "renewal_jump",
   "label": "Renewal price jump",
   "evidence": "Per the FAQ: a 30-day money-back guarantee from the date of payment; seasonal discounts apply only when upgrading to a higher-tier yearly plan and renew at full price the next period; upgrades are prorated and immediate, and a downgrade takes effect immediately with the unused time kept as account balance.",
   "verified_at": "2026-09-24",
   "source_url": "https://www.jotform.com/ai/agents/pricing/"
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Conversations count chat and phone alike, and the voice-call limit is shared between voice calls and calls to a dedicated phone number, which is a separate add-on (also available on Starter) whose price the served page does not print.",
   "verified_at": "2026-09-24",
   "source_url": "https://www.jotform.com/ai/agents/pricing/"
  }
 ],
 "compare_with": {
  "name": "Intercom Fin or Tidio",
  "why": "dedicated AI-support platforms: Jotform's edge is no-code and form integration; compare on conversation limits at your real volume"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/jotform-ai-agents.json",
  "review": "https://zerotouchsupport.com/jotform-ai-agents-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/jotform-ai-agents/",
  "vendor_site": "https://jotform.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.jotform.com/ai/agents/?partner=aibuildermarketplace",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "Jotform AI Agents",
    "product_id": "jotform-ai-agents",
    "run_date": "2026-10-09",
    "session_type": "hands_on",
    "what": "We built a support agent from scratch with the description 'A customer support agent for Acme Headsets that answers customer questions using the attached help centre page', and gave it one public help-centre page of our own as its only knowledge: shipping countries and times, a 15:00 dispatch cut-off, returns, warranty, spare parts, two headsets with prices and support hours, with no phone line. We asked 13 questions, each in a new conversation on the agent's standalone chat page: ten the page answers, and three it does not (Japan, PayPal, and battery life with noise cancelling on). The first round ran without an account; after about ten conversations it stopped with 'This AI Agent has reached its conversation limit', so the last three, plus two repeats, ran on a new agent built the same way in a free Starter account.",
    "findings": [
     "Eleven of 13 answers were right. Delivery times, the free-shipping threshold, the return window, free returns, the warranty exclusion, spare-part and headset prices and the 40-hour battery figure all matched the page.",
     "It did not make things up when the page had no answer. It said it could not confirm PayPal, gave the 40-hour figure only for noise cancelling off and said it had no figure for it on, and inferred correctly that it does not ship to Japan because only the Netherlands, Belgium and Germany are listed.",
     "It got the dispatch cut-off wrong. Asked about an order at 4 pm on a Tuesday, the first agent said it would not ship that day but not when it would; the second said it would ship the same day, because orders before 15:00 leave that day. The correct answer is Wednesday. The same question gave a different answer on a near-identical agent.",
     "Asked 'Can I call you?', both agents said a representative had been asked to join and asked for an email address, instead of saying there is no phone support. With no live team behind it, that promise goes nowhere.",
     "Adding the page once showed '2 links' in the knowledge base both times. The guest agent's conversation limit arrived after about ten chats; the free Starter plan lists 100 conversations a month."
    ],
    "not_tested": [
     "the website widget, WhatsApp, voice and phone channels, forms inside the chat, handover to a real person, or a larger knowledge base"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "jotform-ai-agents:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "jotform-ai-agents:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "jotform-ai-agents:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "jotform-ai-agents:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": {
   "what": "Server at mcp.jotform.com: create forms and read submissions, with an OAuth consent screen per user.",
   "plan": "Their own FAQ answers it: \"Is the MCP free? Yes, the MCP server is available at no additional charge. Your existing Jotform plan limits and features remain in effect.\" Enterprise adds higher rate limits (up to 600 requests a minute), white-labelling of the MCP App and SSO.",
   "status": "Live",
   "source": "https://www.jotform.com/developers/mcp/",
   "checked": "2026-07-28",
   "note": "The vendor's own MCP server, from our MCP research; it works with your own account at the vendor."
  },
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}