{
 "schema_version": "1.0",
 "id": "fireflies-ai",
 "name": "Fireflies.ai",
 "research_status": "researched",
 "vendor_domain": "fireflies.ai",
 "category": "Communication & Voice",
 "task": "Personal productivity & research",
 "summary": "AI meeting assistant that records, transcribes and summarizes your calls across Zoom, Google Meet and Teams — searchable notes, action items and CRM sync, so nobody takes minutes by hand.",
 "best_for": "teams that want every meeting transcribed and searchable automatically — the free unlimited-transcription tier is genuinely rare",
 "skip_if": "your meetings involve sensitive topics where an AI notetaker joining calls raises consent or confidentiality questions — check policy first",
 "honest_knock": "The advertised $10 and $19 are annual-billing rates; month-to-month is $18 and $29. And AI credits are capped on every tier — Pro carries the same 20 a month as the free plan, so upgrading to Pro buys recording and storage rather than more AI. If you mainly want real-time in-Zoom captioning and simple English notes, Otter is the simpler pick.",
 "pricing": {
  "status": "public",
  "entry_price": "$10",
  "entry_price_terms": "per seat/mo billed annually ($18 monthly)",
  "from_price_usd_month": 10.0,
  "plans": null,
  "plans_source": null,
  "notes": "(price re-verified 2026-10-23 against the vendor's own pricing page and help guide) Free $0 — free forever, unlimited transcription, limited AI summaries, 400 mins of storage per team, 20 AI credits. Pro $18/seat/mo month-to-month or $10/seat/mo billed annually — unlimited AI summaries, 8,000 mins of storage per seat, 20 AI credits. Business $29/seat/mo month-to-month or $19/seat/mo billed annually — unlimited storage, 30 AI credits. Enterprise $39/seat/mo, annual only — 50 AI credits, SSO/SCIM, HIPAA, private storage. The plan prices are unchanged since our 31 August read. CORRECTION carried from that read: $10 and $19 are the annual rates, and month-to-month is 80% and 53% higher.\n\nWhat the cards do not say, the help guide does (read 16 October 2026). The 20/20/30/50 AI credits are a one-time allocation per account, not a monthly allowance: they are pooled for the whole workspace and do not grow with the number of seats, so a ten-seat Pro team shares the same 20 credits as one person on Free. More credits are a separate subscription: 50 for $5 a month ($4 billed annually), 200 for $20 ($16), 1,000 for $90 ($72), 2,500 for $200 ($160), 5,000 for $375 ($300), 7,500 for $450 ($360) and 10,000 for $600 ($480). Unused purchased credits do not carry over to the next billing cycle, and cancelling that add-on is separate from cancelling your main plan. The billing guide says a 7-day AI-credit trial converts to a paid AI credits subscription at $5 a month (or the plan you picked at the start) and that Auto-Upgrade is on by default, while the terms of service say Auto-Upgrade is off by default and needs your express consent; check the setting in your own billing page before you start that trial. The same billing guide (read 23 October 2026) adds that on a paid plan, once the one-time credits run out and you have no AI credits subscription, “Fireflies automatically subscribes you to the lowest AI credits tier ($5/month for 50 credits)”, and an existing credits subscriber who runs out is moved up to the next tier; Free users get a paywall instead of a charge. Daily Digest and Meeting Prep are on by default and use credits, so switch them off in AI Skills settings if you do not want them. Uploaded recordings from outside meetings have their own meter: 3,000 minutes per source per month for individuals, with overage charged at $0.01 a minute. Storage counts the total minutes you keep, not minutes per month.\n\nCancelling takes effect at the end of the paid period, and the terms ask you to cancel at least 24 hours before renewal. Refunds are where Fireflies' own pages disagree: the dedicated refund article allows a full refund within 7 days if you logged 3 meetings or fewer on a monthly plan, or 20 or fewer on an annual plan, with no pro-rated refund on annual plans and none on AI credits, while an older account article still says they don't offer refunds on subscriptions or AI credit purchases. Treat the 7-day window as the vendor's current policy, but ask support in writing before relying on it.",
  "verified_at": "2026-10-23",
  "source_url": null,
  "schema_offer": null,
  "source_quotes": [
   {
    "field": "price",
    "plan": "Pro",
    "quote": "$10/mo/user billed annually",
    "source_url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans",
    "read_on": "2026-10-23"
   },
   {
    "field": "price",
    "plan": "Pro",
    "quote": "$18/mo/user billed monthly.",
    "source_url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans",
    "read_on": "2026-10-23"
   },
   {
    "field": "price",
    "plan": "Business",
    "quote": "$19/mo/user billed annually",
    "source_url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans",
    "read_on": "2026-10-23"
   }
  ]
 },
 "free_plan": true,
 "free_plan_evidence": "(price re-verified 2026-10-23 against the vendor's own pricing page and help guide) Free $0 — free forever, unlimited transcription, limited AI summaries, 400 mins of storage per team, 20 AI credits.",
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Pro $18/seat/mo month-to-month or $10/seat/mo billed annually — unlimited AI summaries, 8,000 mins of storage per seat, 20 AI credits.",
   "verified_at": "2026-10-23",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "(price re-verified 2026-10-23 against the vendor's own pricing page and help guide) Free $0 — free forever, unlimited transcription, limited AI summaries, 400 mins of storage per team, 20 AI credits.",
   "verified_at": "2026-10-23",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "More credits are a separate subscription: 50 for $5 a month ($4 billed annually), 200 for $20 ($16), 1,000 for $90 ($72), 2,500 for $200 ($160), 5,000 for $375 ($300), 7,500 for $450 ($360) and 10,000 for $600 ($480).",
   "verified_at": "2026-10-23",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Otter or Fathom",
  "why": "the other AI meeting-note takers"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/fireflies-ai.json",
  "review": "https://zerotouchsupport.com/fireflies-ai-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/fireflies-ai/",
  "vendor_site": "https://fireflies.ai"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.awin1.com/cread.php?awinmid=118085&awinaffid=2880219",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product."
 ],
 "verification": {
  "price": "quoted",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "Fireflies.ai",
    "product_id": "fireflies-ai",
    "run_date": "2026-10-09",
    "session_type": "hands_on",
    "what": "The free plan on a new account. We uploaded one recording whose exact script we hold: the 2-minute-49 audio of our own Contabo video review, two synthetic voices and 377 words with prices, dates and product names. We compared the transcript word for word with the script, checked how it split the speakers, and read the AI summary and action items against what was said. In setup we chose the narrowest meeting settings: join only meetings we invite it to, recaps to the account owner only.",
    "findings": [
     "The transcript was close: after evening out punctuation and number formats, 5.3% of the 377 words differed from the script. Product names such as Contabo, DigitalOcean, Cloud VPS 12, cPanel and Plesk came through.",
     "The errors sat where a buyer would care. '6.70 euros a month' came out as '6.€70amonth', 'the usual fine print' as 'the US fine print', and 'excluding VAT' dropped out of the sentence with the entry price, though a later sentence kept 'Prices on the page exclude vat'.",
     "Speaker detection found six speakers in a recording with two voices, and split single sentences across them.",
     "The AI summary had the facts right: the 24-month prepaid term, about 25% more month to month, backups at 6.70 euros and the DigitalOcean comparison. Its one action item was assigned to 'Daniel Cho', a name that is not spoken anywhere in the recording.",
     "The free plan's 'unlimited transcription' depends on your settings. In setup the switch for unlimited free transcripts sits beside the line 'Users on Join-All and Share-All settings get unlimited meeting transcripts': Fireflies joining every meeting with a link and sending recaps to everyone on the invite. Our narrower choice switched it off, and the account then showed '3 Free meetings'.",
     "Right after the upload the app offered a 7-day Business trial, noting that billing may increase with usage once credits run out. We declined it, and the file was transcribed on the free plan."
    ],
    "not_tested": [
     "live meetings in Zoom, Meet or Teams, other languages, real people talking over each other or background noise, and the paid plans"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": "partially_retained",
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "fireflies-ai:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "fireflies-ai:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "fireflies-ai:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "fireflies-ai:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": {
   "what": "Server at api.fireflies.ai/mcp: meeting transcripts, summaries, action items and speaker data, over OAuth.",
   "plan": "Not stated in their own documentation.",
   "status": "Live",
   "source": "https://docs.fireflies.ai/getting-started/mcp-configuration",
   "checked": "2026-07-28",
   "note": "The vendor's own MCP server, from our MCP research; it works with your own account at the vendor."
  },
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}