{
 "schema_version": "1.0",
 "id": "feedbackgate",
 "name": "FeedbackGate",
 "research_status": "researched",
 "vendor_domain": "feedbackgate.com",
 "category": "Marketing",
 "task": "SEO, content & landing pages",
 "summary": "Review-request software that sends automated email and SMS asks, routes ratings and alerts on negative feedback; plans by contacts and message volume, with white-label for agencies.",
 "best_for": "small local businesses that want automated email and SMS review requests with alerts on negative feedback, and that will offer every customer the public review link",
 "skip_if": "you want to use the rating gate to keep unhappy customers off Google, you need published overage rates, or you want a vendor whose terms name the company and a refund policy you can read",
 "honest_knock": "The headline feature is a rating gate that sends happy customers to Google and unhappy ones to a private form, and Google's Business Profile policy forbids exactly that: merchants may not selectively solicit positive reviews (read 14 October 2026). Used as designed, it can cost you the reviews it collected. The site contradicts itself on whether the trial needs a credit card, overage rates are not published, and the terms point to a refund policy we could not find and do not name the company behind the service. Usage claims and the competitor comparison table are the vendor's own. We have not used FeedbackGate ourselves.",
 "pricing": {
  "status": "public",
  "entry_price": "$69",
  "entry_price_terms": "Starter · per month for up to 500 contacts, 1,000 emails and 100 SMS a month",
  "from_price_usd_month": 69.0,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-10-14 in a live browser on feedbackgate.com/pricing, the home page, the about page and the terms of service dated 1 January 2025) Three monthly plans, each with a 14-day free trial. Starter is $69 a month: up to 500 contacts, 1,000 emails and 100 SMS a month, basic analytics, the rating gate and email support. Growth is $149 a month: up to 2,500 contacts, 5,000 emails and 500 SMS, advanced analytics and reports, the rating gate with custom routing, campaign automation, brand customization, team management, priority email and chat support, Zapier and API access. Agency is $399 a month: up to 10,000 contacts, 20,000 emails and 2,000 SMS, full white-label branding, custom domain support, custom integrations and a dedicated account manager. Every plan has pay-as-you-go overages, but no overage rate is published; the FAQ says you upgrade or buy additional message credits. Annual billing saves 20% according to the FAQ, through the sales team. No setup fees. Payments are processed by Lemon Squeezy. The pricing page says the trial needs no credit card; the home page says a credit card is required for the trial.",
  "verified_at": "2026-10-14",
  "source_url": "https://www.feedbackgate.com/pricing"
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Every plan has pay-as-you-go overages, but no overage rate is published; the FAQ says you upgrade or buy additional message credits.",
   "verified_at": "2026-10-14",
   "source_url": "https://www.feedbackgate.com/pricing"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Annual billing saves 20% according to the FAQ, through the sales team.",
   "verified_at": "2026-10-14",
   "source_url": "https://www.feedbackgate.com/pricing"
  }
 ],
 "compare_with": {
  "name": "NiceJob",
  "why": "NiceJob is in our dossiers too, read on 13 October 2026: Starter $75 a month and Pro $125 a month for automated review requests and social proof. FeedbackGate, read on 14 October 2026, starts at $69 a month for 500 contacts and 100 SMS, with Growth at $149. They are close on price; the difference to weigh is that FeedbackGate is built around a rating gate that Google's policy on selectively soliciting positive reviews rules out as a filter, so compare how each lets you ask every customer."
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/feedbackgate.json",
  "review": "https://marketingandsalessoftware.com/feedbackgate-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/feedbackgate/",
  "vendor_site": "https://feedbackgate.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.feedbackgate.com?aff=6NyDVn",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "feedbackgate:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "feedbackgate:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "feedbackgate:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "feedbackgate:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}