{
 "schema_version": "1.0",
 "id": "fastmail",
 "name": "Fastmail",
 "research_status": "researched",
 "vendor_domain": "fastmail.com",
 "category": "IT & Productivity",
 "task": "Hosting & websites",
 "summary": "Private, ad-free email hosting with your own domain. Fast, secure email, calendars and contacts from an independent provider that doesn't mine your data. From 1 August 2026 you pick EU (Amsterdam) or US data residency, encrypted at rest on Fastmail's own servers. Note that EU data is initially still replicated and backed up to the US while that infrastructure matures.",
 "best_for": "individuals and small businesses that want fast, private, ad-free email on their own domain with proper support and masked-email aliases",
 "skip_if": "your team lives in Google Docs/Drive collaboration (Workspace bundles that), or free mail serves you and privacy isn't a priority",
 "honest_knock": "You're paying for what the free giants monetize differently: no ads, no profiling, real support and standards-first email (JMAP/IMAP everywhere). The honest limits: it's email/calendar/contacts, not a Workspace-style office suite, so document collaboration lives elsewhere, and migrating decades of Gmail habits (filters, integrations) takes a weekend of care. For owning your address on your own domain, it's the boring, excellent choice.",
 "pricing": {
  "status": "public",
  "entry_price": "$5",
  "entry_price_terms": "Individual · per month, or $60 for twelve months, with 60 GB for one person",
  "from_price_usd_month": 5.0,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-08-26 on fastmail.com/pricing over a US connection, with their country selector on United States and the 12-month term chosen; re-read 2026-09-29 from a Dutch connection, and again on 2026-10-15 on both fastmail.com/pricing/us/ and /pricing/nl/: the same numerals in dollars and euros on an unchanged 1-, 12-, 24- and 36-month ladder, with the US prices shown tax-exclusive and the euro prices tax-inclusive) Individual is $5 a month, or $60 for twelve months, with 60 GB of storage for one person. Duo is $8 a month ($96 a year) for two inboxes and 120 GB. Family is $11 a month ($132 a year) for up to six people and up to 360 GB, at 60 GB each. The page also sells 24- and 36-month terms, so the twelve-month figure is the middle of three commitments rather than the cheapest one.",
  "verified_at": "2026-10-15",
  "source_url": null,
  "schema_offer": {
   "price": 5.0,
   "currency": "USD",
   "description": "Individual, per month, or $60 for twelve months, with 60 GB for one person; the page also sells 24- and 36-month terms, so this is the middle of three commitments rather than the cheapest. Read on the vendor's own pricing page on 2026-10-15.",
   "page": "https://aibuildermarketplace.com/b2b/fastmail-review/"
  },
  "source_quotes": [
   {
    "field": "free_trial",
    "plan": null,
    "quote": "lasts up to 30 days",
    "source_url": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
    "read_on": "2026-10-30"
   }
  ],
  "recent_change": null,
  "price_history": {
   "status": "stable",
   "tracked_since": "2026-07-24",
   "last_read": "2026-10-28",
   "read_days": 19,
   "stable": {
    "since": "2026-07-24",
    "until": "2026-10-28",
    "reads": 19,
    "days": 96
   },
   "changes": [],
   "method": "Stable = every amount on the vendor's pricing page identical across >= 3 of our reads over >= 30 days. A change is listed only after we confirmed the new price on the page, with a verbatim quote. Differences in raw readings are never published on their own."
  }
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [],
 "compare_with": {
  "name": "Proton Mail or Google Workspace",
  "why": "Proton leads on E2EE, Workspace on suite breadth: Fastmail wins on speed, standards support and price for pure email"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/fastmail.json",
  "review": "https://aibuildermarketplace.com/b2b/fastmail-review/",
  "marketplace": "https://aibuildermarketplace.com/marketplace/fastmail/",
  "vendor_site": "https://fastmail.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.fastmail.com/",
  "affiliate": false,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "user",
   "axis": "users",
   "plans": [
    {
     "id": "individual",
     "name": "Individual",
     "audience": "personal",
     "model": "flat",
     "max_units": 1,
     "annual_month": 5,
     "annual_year": 60,
     "monthly_status": "unknown",
     "evidence": "Individual is $5 a month, or $60 for twelve months, with 60 GB of storage for one person"
    },
    {
     "id": "duo",
     "name": "Duo",
     "audience": "personal",
     "model": "flat",
     "max_units": 2,
     "annual_month": 8,
     "annual_year": 96,
     "monthly_status": "unknown",
     "evidence": "Duo is $8 a month ($96 a year) for two inboxes and 120 GB"
    },
    {
     "id": "family",
     "name": "Family",
     "audience": "personal",
     "model": "flat",
     "max_units": 6,
     "annual_month": 11,
     "annual_year": 132,
     "monthly_status": "unknown",
     "evidence": "Family is $11 a month ($132 a year) for up to six people"
    }
   ],
   "notes": [
    "The monthly figures are the twelve-month term; the page also sells 24- and 36-month terms, and the month-to-month price is not in our notes. US prices are shown tax-exclusive."
   ],
   "not_computable": [
    "Fastmail's business plans are not in our pricing notes, so no team rule is available."
   ],
   "rules_verified_at": "2026-10-31"
  },
  "growth": {
   "annual": {
    "product_id": "fastmail",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 2,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 3,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 5,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 10,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 15,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 20,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 25,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 50,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 100,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "Fastmail's business plans are not in our pricing notes, so no team rule is available."
    ],
    "measured": [
     {
      "claim": "lasts up to 30 days",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "The welcome and billing screens show thirty days remaining. Upgrading explicitly ends the trial.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The up-to-thirty-day claim is compared with the Fastmail remaining-days banner; an upgrade is separately subject to immediate trial termination.",
      "status": "confirmed",
      "buying_consequence": "The observed maximum-duration offer is consistent; purchasing early forfeits remaining trial time.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     },
     {
      "claim": "No credit card is required",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "No card was requested according to source notes, and no payment details were entered in the observed route. Complete signup screens were not counted.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "Fastmail signup notes explicitly report no card request; SMS verification before adding a user is a distinct requirement.",
      "status": "confirmed",
      "buying_consequence": "The recorded session proceeded without card entry; this does not promise payment-free access to every feature.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     },
     {
      "claim": "€6",
      "claim_source": "https://app.fastmail.com/",
      "claim_read_on": "2026-10-30",
      "observed": "Current app monthly Individual price and order summary both EUR 6 including EUR 1.04 VAT. No Fastmail product rule exists in the pinned cost rules; the historical preparation also marks the exact rule comparison untested.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The observed Individual monthly EUR 6 plan and EUR 6 tax-inclusive summary use the same term and account; the cost-engine rule is not asserted to match.",
      "status": "confirmed",
      "buying_consequence": "Upgrading starts today, renews automatically and offers no unused-time refund.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     }
    ]
   },
   "monthly": {
    "product_id": "fastmail",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 2,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 3,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 5,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 10,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 15,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 20,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 25,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 50,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     },
     {
      "units": 100,
      "cheapest_plan": null,
      "cheapest_plan_name": null,
      "total_month": null,
      "billed": null,
      "ranges": [],
      "per_plan": {
       "individual": "not_eligible",
       "duo": "not_eligible",
       "family": "not_eligible"
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "Fastmail's business plans are not in our pricing notes, so no team rule is available."
    ],
    "measured": [
     {
      "claim": "lasts up to 30 days",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "The welcome and billing screens show thirty days remaining. Upgrading explicitly ends the trial.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The up-to-thirty-day claim is compared with the Fastmail remaining-days banner; an upgrade is separately subject to immediate trial termination.",
      "status": "confirmed",
      "buying_consequence": "The observed maximum-duration offer is consistent; purchasing early forfeits remaining trial time.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     },
     {
      "claim": "No credit card is required",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "No card was requested according to source notes, and no payment details were entered in the observed route. Complete signup screens were not counted.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "Fastmail signup notes explicitly report no card request; SMS verification before adding a user is a distinct requirement.",
      "status": "confirmed",
      "buying_consequence": "The recorded session proceeded without card entry; this does not promise payment-free access to every feature.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     },
     {
      "claim": "€6",
      "claim_source": "https://app.fastmail.com/",
      "claim_read_on": "2026-10-30",
      "observed": "Current app monthly Individual price and order summary both EUR 6 including EUR 1.04 VAT. No Fastmail product rule exists in the pinned cost rules; the historical preparation also marks the exact rule comparison untested.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The observed Individual monthly EUR 6 plan and EUR 6 tax-inclusive summary use the same term and account; the cost-engine rule is not asserted to match.",
      "status": "confirmed",
      "buying_consequence": "Upgrading starts today, renews automatically and offers no unused-time refund.",
      "buyer_direction": null,
      "claim_changed_on": null,
      "status_label": "Confirmed",
      "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/"
     }
    ]
   }
  }
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Data export tested on 2026-10-30; contract terms not researched. Scope and untested export routes are listed in measured.exit_test.",
  "Being verified: refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none."
 ],
 "verification": {
  "price": "read",
  "free_trial": "measured",
  "refund": "being_verified"
 },
 "status_page": null,
 "measured": {
  "api_access": {
   "status": "available_on_tested_plan",
   "plan": "30-day trial; tier not established",
   "route": "Privacy & Security > API tokens; New API token offered, no key created and no call tested.",
   "quote": {
    "text": "API tokens are developer keys for accessing your account's information.",
    "source_url": "https://app.fastmail.com/",
    "observed_at": "2026-10-30T15:25:00+01:00"
   },
   "evidence": [
    "bewijs/08-api-tokens-pagina.jpg"
   ]
  },
  "support": null,
  "onboarding": null,
  "inbox": {
   "timeline": {
    "signup_at": null,
    "messages": []
   },
   "window_start": "2026-10-29T23:00:00Z",
   "window_end": "2026-11-12T23:00:00Z",
   "window_days": 14,
   "time_basis": "signup_date_midnight_Europe_Amsterdam",
   "status": "complete",
   "observed_at": "2026-11-14T02:18:01.684697Z",
   "counts": {
    "transactional": 0,
    "onboarding_tips": 0,
    "sales_upsell": 0,
    "personal_looking_sales": 0
   },
   "first_sales_email_hours": null,
   "has_list_unsubscribe": false,
   "uncertain": 0,
   "after_cancel": {
    "status": "not_tested"
   },
   "after_deletion": {
    "status": "not_tested"
   },
   "after_unsubscribe": {
    "status": "not_tested"
   }
  },
  "invites": {
   "status": "not_tested",
   "default_on": "not_tested",
   "plus_accepted": "not_tested",
   "invitee_can_unsubscribe": "not_tested",
   "address_book_requested": "not_tested",
   "workspace_requested": "not_tested"
  },
  "entry_exit": {
   "signup": {
    "screens": "not_tested",
    "card_required": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   },
   "cancel": {
    "screens": "not_tested",
    "call_required": "not_tested",
    "observed_on": null,
    "evidence_url": null
   }
  },
  "tested_on": "2026-10-30",
  "tested_by": "Our team; actor, account and scope are documented in the review.",
  "review_url": "https://aibuildermarketplace.com/b2b/fastmail-review/",
  "method": [
   "Added two made-up contacts with a photo, a note and two groups each",
   "Exported all contacts and checked every field against our source",
   "Changed one note in the export and imported it again"
  ],
  "claims": [
   {
    "claim": "lasts up to 30 days",
    "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
    "claim_read_on": "2026-10-30",
    "observed": "The welcome and billing screens show thirty days remaining. Upgrading explicitly ends the trial.",
    "observed_on": "2026-10-30",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
    },
    "plan": "30-day trial; tier not established",
    "comparability": "The up-to-thirty-day claim is compared with the Fastmail remaining-days banner; an upgrade is separately subject to immediate trial termination.",
    "status": "confirmed",
    "buying_consequence": "The observed maximum-duration offer is consistent; purchasing early forfeits remaining trial time.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "No credit card is required",
    "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
    "claim_read_on": "2026-10-30",
    "observed": "No card was requested according to source notes, and no payment details were entered in the observed route. Complete signup screens were not counted.",
    "observed_on": "2026-10-30",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
    },
    "plan": "30-day trial; tier not established",
    "comparability": "Fastmail signup notes explicitly report no card request; SMS verification before adding a user is a distinct requirement.",
    "status": "confirmed",
    "buying_consequence": "The recorded session proceeded without card entry; this does not promise payment-free access to every feature.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "€6",
    "claim_source": "https://app.fastmail.com/",
    "claim_read_on": "2026-10-30",
    "observed": "Current app monthly Individual price and order summary both EUR 6 including EUR 1.04 VAT. No Fastmail product rule exists in the pinned cost rules; the historical preparation also marks the exact rule comparison untested.",
    "observed_on": "2026-10-30",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
    },
    "plan": "30-day trial; tier not established",
    "comparability": "The observed Individual monthly EUR 6 plan and EUR 6 tax-inclusive summary use the same term and account; the cost-engine rule is not asserted to match.",
    "status": "confirmed",
    "buying_consequence": "Upgrading starts today, renews automatically and offers no unused-time refund.",
    "buyer_direction": null,
    "claim_changed_on": null
   },
   {
    "claim": "Upgrading to a paid plan will end your trial period and unlock all features.",
    "claim_source": "https://app.fastmail.com/",
    "claim_read_on": "2026-10-30",
    "observed": "Billing warns the trial ends on upgrade; checkout says the new subscription starts today and offers no refunds for unused time.",
    "observed_on": "2026-10-30",
    "evidence": {
     "label": "Our test observations",
     "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
    },
    "plan": "30-day trial; tier not established",
    "comparability": "Fastmail upgrade timing is compared directly between its trial banner and monthly checkout terms; no payment or cancellation was performed.",
    "status": "confirmed",
    "buying_consequence": "Buying during the trial gives up its remaining free days.",
    "buyer_direction": null,
    "claim_changed_on": null
   }
  ],
  "exit_test": {
   "run_date": "2026-10-30",
   "what": "Two fictional address-book contacts, with multiline notes, PNG photos and groups, exported and reimported during the trial.",
   "first_import": null,
   "file_inspected": true,
   "reimport_tested": true,
   "awkward": "The contact form offers no custom fields, general record date or amount field. Birthday is a different field. A second user triggers mobile verification; the same message also requires verification before a first outgoing message. An upgrade ends the remaining trial and starts the subscription immediately, with no refund for unused time.",
   "friction": {
    "export_route": "Settings > Migration > Export > Download all contacts.",
    "format": "vCard 3.0 with embedded base64 PNG photos; two cards before and four after reimport.",
    "reimport": "Import > Upload contacts and calendars > Contacts reported success, but retained UIDs did not update existing contacts: four contacts remained.",
    "cancellation": "Actual cancellation, trial expiry and account deletion were not tested."
   },
   "not_tested": [
    "Complete signup screen count and human first-result setup time.",
    "Actual cancellation, expiry, deletion and follow-up mail.",
    "Kit fields that were not entered."
   ],
   "came_along": [
    "Both names, emails, nicknames and notes survive vCard export, including accents, quotes and line breaks. Embedded photo bytes match the two kit PNGs."
   ],
   "lost": [
    "Download all contacts omits group membership: neither of the two assigned groups per contact is exported.",
    "Reimporting the modified vCard creates two duplicates with new UIDs. The original second contact retains its old note; an additional copy carries the updated note."
   ],
   "note": "One export and re-import of synthetic records, on the account and date stated. Friction is described, not scored; this is not a verdict on the product.",
   "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#exit-test"
  },
  "facts": {
   "trial_requires_card": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-30",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#hands-on"
   },
   "trial_duration_confirmed": {
    "value": true,
    "basis": "The welcome and billing screens show thirty days remaining. Upgrading explicitly ends the trial.",
    "observed_on": "2026-10-30",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
   },
   "export_file_inspected": {
    "value": true,
    "basis": "Two fictional address-book contacts, with multiline notes, PNG photos and groups, exported and reimported during the trial. One export and re-import of synthetic records, on the account and date stated. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-30",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#exit-test"
   },
   "export_reimport_tested": {
    "value": true,
    "basis": "Two fictional address-book contacts, with multiline notes, PNG photos and groups, exported and reimported during the trial. One export and re-import of synthetic records, on the account and date stated. Friction is described, not scored; this is not a verdict on the product.",
    "observed_on": "2026-10-30",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#exit-test"
   },
   "export_direct_download": {
    "value": "not_tested",
    "basis": "No explicit observation in the public evidence.",
    "observed_on": "2026-10-30",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#hands-on"
   },
   "marketing_emails_14d": {
    "value": 0,
    "basis": "Header rules; marketing = onboarding/tips + sales/upsell + personal-looking sales. Retained INBOX/junk only; time_basis states whether the signup hour is known.",
    "observed_on": "2026-11-14",
    "evidence_url": "https://aibuildermarketplace.com/b2b/fastmail-review/#inbox-timeline"
   }
  }
 },
 "third_party_video": {
  "url": "https://www.youtube.com/watch?v=679GHWJxtf0",
  "channel": "Maike",
  "published": "2025-09-12",
  "shows": "A beginner walkthrough of Fastmail: signing up, the inbox and its settings, and the built-in calendar",
  "independent": true,
  "checked_at": "2026-10-26"
 },
 "task_evidence": {
  "structured_checks": [],
  "sessions": [
   {
    "source": "session",
    "product_name": "Fastmail",
    "product_id": "fastmail",
    "run_date": "2026-10-30",
    "session_type": "hands_on",
    "what": "Tested by our team on 30 October 2026 on the free trial: Daan created the account and our AI assistant ran the test in Daan's browser. We added two made-up contacts with a photo each, exported the address book, changed one note in the export and imported it again.",
    "findings": [
     "The trial showed 30 days, with no card. Upgrading ends the trial straight away: the checkout says the subscription starts today and that there are no refunds for unused time.",
     "Individual was €6 a month on the monthly term, €1.04 of it VAT, or €5 a month on a 12-month term.",
     "Adding a second user, and by the same message sending your first email, first asks you to verify a mobile phone number by text.",
     "The contact form has names, company, nickname, birthday, email, phone, address and notes, but no custom fields.",
     "The vCard export brought back names with accents, multi-line notes and the photos byte for byte. The groups we used as tags were missing from it.",
     "Importing the edited vCard did not update anything: it added two new contacts with new IDs, so we ended up with four."
    ],
    "not_tested": [
     "Sending and receiving email",
     "Connecting another mailbox or a custom domain",
     "Paying for a plan",
     "Contacting support"
    ],
    "report": null,
    "disclosure": null,
    "evidence_status": null,
    "result": "reported",
    "note": "Findings as written up after the session; no pass/fail per task was scored.",
    "claim_checks": [
     {
      "claim": "lasts up to 30 days",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "The welcome and billing screens show thirty days remaining. Upgrading explicitly ends the trial.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The up-to-thirty-day claim is compared with the Fastmail remaining-days banner; an upgrade is separately subject to immediate trial termination.",
      "status": "confirmed",
      "buying_consequence": "The observed maximum-duration offer is consistent; purchasing early forfeits remaining trial time.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "No credit card is required",
      "claim_source": "https://www.fastmail.help/hc/en-us/articles/1500000277442-Trial-accounts",
      "claim_read_on": "2026-10-30",
      "observed": "No card was requested according to source notes, and no payment details were entered in the observed route. Complete signup screens were not counted.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "Fastmail signup notes explicitly report no card request; SMS verification before adding a user is a distinct requirement.",
      "status": "confirmed",
      "buying_consequence": "The recorded session proceeded without card entry; this does not promise payment-free access to every feature.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "€6",
      "claim_source": "https://app.fastmail.com/",
      "claim_read_on": "2026-10-30",
      "observed": "Current app monthly Individual price and order summary both EUR 6 including EUR 1.04 VAT. No Fastmail product rule exists in the pinned cost rules; the historical preparation also marks the exact rule comparison untested.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "The observed Individual monthly EUR 6 plan and EUR 6 tax-inclusive summary use the same term and account; the cost-engine rule is not asserted to match.",
      "status": "confirmed",
      "buying_consequence": "Upgrading starts today, renews automatically and offers no unused-time refund.",
      "buyer_direction": null,
      "claim_changed_on": null
     },
     {
      "claim": "Upgrading to a paid plan will end your trial period and unlock all features.",
      "claim_source": "https://app.fastmail.com/",
      "claim_read_on": "2026-10-30",
      "observed": "Billing warns the trial ends on upgrade; checkout says the new subscription starts today and offers no refunds for unused time.",
      "observed_on": "2026-10-30",
      "evidence": {
       "label": "Our test observations",
       "url": "https://aibuildermarketplace.com/b2b/fastmail-review/#claim-vs-measured"
      },
      "plan": "30-day trial; tier not established",
      "comparability": "Fastmail upgrade timing is compared directly between its trial banner and monthly checkout terms; no payment or cancellation was performed.",
      "status": "confirmed",
      "buying_consequence": "Buying during the trial gives up its remaining free days.",
      "buyer_direction": null,
      "claim_changed_on": null
     }
    ],
    "claim_checks_note": "A vendor claim (quoted, with source and read date) set against what we observed in this session on the plan stated. status is confirmed, contradicted, not_comparable, not_testable or out_of_date; it is not a score of the product.",
    "exit_test": {
     "run_date": "2026-10-30",
     "what": "Two fictional address-book contacts, with multiline notes, PNG photos and groups, exported and reimported during the trial.",
     "first_import": null,
     "file_inspected": true,
     "reimport_tested": true,
     "awkward": "The contact form offers no custom fields, general record date or amount field. Birthday is a different field. A second user triggers mobile verification; the same message also requires verification before a first outgoing message. An upgrade ends the remaining trial and starts the subscription immediately, with no refund for unused time.",
     "friction": {
      "export_route": "Settings > Migration > Export > Download all contacts.",
      "format": "vCard 3.0 with embedded base64 PNG photos; two cards before and four after reimport.",
      "reimport": "Import > Upload contacts and calendars > Contacts reported success, but retained UIDs did not update existing contacts: four contacts remained.",
      "cancellation": "Actual cancellation, trial expiry and account deletion were not tested."
     },
     "not_tested": [
      "Complete signup screen count and human first-result setup time.",
      "Actual cancellation, expiry, deletion and follow-up mail.",
      "Kit fields that were not entered."
     ],
     "came_along": [
      "Both names, emails, nicknames and notes survive vCard export, including accents, quotes and line breaks. Embedded photo bytes match the two kit PNGs."
     ],
     "lost": [
      "Download all contacts omits group membership: neither of the two assigned groups per contact is exported.",
      "Reimporting the modified vCard creates two duplicates with new UIDs. The original second contact retains its old note; an additional copy carries the updated note."
     ],
     "note": "One export and re-import of synthetic records, on the account and date stated. Friction is described, not scored; this is not a verdict on the product."
    },
    "in_catalog": true
   }
  ]
 },
 "open_questions": [
  {
   "question_id": "fastmail:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "fastmail:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "fastmail:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "fastmail:monthly_billing",
   "key": "monthly_billing",
   "question": "Which plans can be bought month to month, and at what price?",
   "status": "open"
  },
  {
   "question_id": "fastmail:pricing_gap_1",
   "key": "pricing_gap_1",
   "question": "Our price check could not put a number on this part of the cost: Fastmail's business plans are not in our pricing notes, so no team rule is available. Can you publish the price or the rule?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}