{
 "schema_version": "1.0",
 "id": "engagebay",
 "name": "EngageBay",
 "research_status": "researched",
 "vendor_domain": "engagebay.com",
 "category": "Sales & CRM",
 "task": "Sales outreach, leads & CRM",
 "summary": "All-in-one CRM, marketing, helpdesk and live chat for small teams — a genuine free tier (250 contacts) and per-user suites that undercut the big names.",
 "best_for": "small teams that want CRM, email marketing, helpdesk and live chat in one affordable suite — the free tier is a genuine trial-for-life, and it undercuts HubSpot hard at small scale",
 "skip_if": "your contact list is big (per-tier caps push you up fast) or you need best-of-breed depth in one area — all-in-one means good-at-everything, not best-at-anything",
 "honest_knock": "The meter is contacts AND seats at once: prices are per user, and each tier caps contacts — Basic’s 500 contacts fills fast, and the Growth jump is steep ($15 → $65 per user). The advertised ‘starts at $12.74’ assumes biennial prepay — two years upfront for the friendly number. Real automation only starts at Growth.",
 "pricing": {
  "status": "public",
  "entry_price": "$14.99",
  "entry_price_terms": "All-in-One Basic, per user · per user per month on monthly billing",
  "from_price_usd_month": 14.99,
  "plans": [
   {
    "name": "Free",
    "price": "$0",
    "includes": "250 contacts, 1,000 branded emails, free for teams up to 15 members"
   },
   {
    "name": "Basic",
    "price": "$14.99/user/mo",
    "includes": "500 contacts — $12.74 on biennial prepay"
   },
   {
    "name": "Growth",
    "price": "$64.99/user/mo",
    "includes": "5,000 contacts, marketing automation — $55.24 on biennial prepay"
   },
   {
    "name": "Pro",
    "price": "$119.99/user/mo",
    "includes": "10,000 contacts, SSO, uptime SLA, phone support — $101.99 on biennial prepay"
   }
  ],
  "plans_source": "hand-curated from the vendor's pricing page",
  "notes": "(price re-verified 2026-09-18 and again on 2026-10-05 on engagebay.com/pricing, which now redirects to /pricing/all-in-one) Genuinely free tier: $0 for 250 contacts with email marketing, CRM, helpdesk and live chat, and the plan card adds that it is free for teams of up to 15 members. All-in-One suite per user/month on monthly billing: Basic $14.99 (500 contacts), Growth $64.99 (5,000 contacts, marketing automation), Pro $119.99 (10,000 contacts). The three rates have not moved since our August reading, but the Pro contact allowance has: the plan card now says 10,000 contacts where we recorded 50,000. A note beside it confirms that ceiling in the vendor's own words — “The Pro plan includes up to 10,000 contacts” — and directs anyone who needs more to schedule a call about expanding the limit. The published ceiling is a fifth of what it was, and everything above it is now a sales conversation rather than a price.\n\nRead the toggle before you read the number. The page defaults to a biennial ‘15% off’ display (Basic $12.74, Growth $55.24, Pro $101.99) with a yearly ‘8% off’ step in between ($13.79, $59.79, $110.39), so the friendly figure in the headline assumes you prepay two years. Single bays (Marketing or CRM & Sales) start at $11.04/user/mo on that same biennial display. One oddity worth knowing before you quote a number back to anyone: the page’s own title tag still advertises “Free to $99/Month”, and $99 is not a rate in any of the three billing columns.",
  "verified_at": "2026-10-05",
  "source_url": "https://www.engagebay.com/pricing"
 },
 "free_plan": true,
 "free_plan_evidence": "(price re-verified 2026-09-18 and again on 2026-10-05 on engagebay.com/pricing, which now redirects to /pricing/all-in-one) Genuinely free tier: $0 for 250 contacts with email marketing, CRM, helpdesk and live chat, and the plan card adds that it is free for teams of up to 15 members.",
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Single bays (Marketing or CRM & Sales) start at $11.04/user/mo on that same biennial display.",
   "verified_at": "2026-10-05",
   "source_url": "https://www.engagebay.com/pricing"
  }
 ],
 "compare_with": {
  "name": "Keap",
  "why": "Keap is the automation-first veteran at a higher price point; EngageBay is the budget all-in-one with a real free tier — pick Keap for automation depth, EngageBay for breadth per dollar"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/engagebay.json",
  "review": "https://aibuildermarketplace.com/b2b/engagebay-review/",
  "marketplace": "https://aibuildermarketplace.com/marketplace/engagebay/",
  "vendor_site": "https://engagebay.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://www.awin1.com/cread.php?awinmid=127075&awinaffid=2880219&campaign=AffiliatePricingPush2026&ued=https%3A%2F%2Fwww.engagebay.com%2Fpricing%2Fall-in-one",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "engagebay:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "engagebay:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "engagebay:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "engagebay:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "offers": [
  {
   "offer_id": "engagebay-reader-offer",
   "version": "ad0f69e89c",
   "offer_type": "price_discount",
   "benefit": "20% off your first billing",
   "verification_status": "vendor_confirmed",
   "expires_at": "2026-11-01T11:59:59Z",
   "record": "https://aibuildermarketplace.com/api/v1/offers.json#engagebay-reader-offer"
  }
 ],
 "task_scope": {
  "scope": "crm",
  "label": "CRM (contacts, deals and pipeline)",
  "why": "All-in-one CRM, marketing, helpdesk and live chat for small teams — a genuine free tier (250 contacts) and per-user suites that undercut the big names.",
  "source": "our dossier",
  "phrases": [
   "crm",
   "a crm",
   "sales crm",
   "simple crm",
   "small business crm",
   "customer relationship management",
   "pipeline management",
   "track deals",
   "manage deals",
   "contact management",
   "email marketing",
   "newsletter",
   "newsletters",
   "email newsletter",
   "email campaigns",
   "marketing emails",
   "mailing list",
   "email list",
   "autoresponder",
   "email marketing platform"
  ],
  "also": [
   {
    "scope": "email_marketing",
    "label": "Email marketing to your own subscribers"
   }
  ]
 }
}