{
 "schema_version": "1.0",
 "id": "dondy",
 "name": "Dondy",
 "research_status": "researched",
 "vendor_domain": "dondy.net",
 "category": "Marketing",
 "task": "WhatsApp, SMS & social messaging",
 "summary": "WhatsApp marketing and support for Shopify on the official WhatsApp Business API: abandoned-cart recovery, campaigns to Shopify segments, automated order messages, a shared inbox and an AI chatbot for sales and support.",
 "best_for": "Shopify stores whose customers already live in WhatsApp (much of Europe, Latin America, the Middle East and Asia) that want cart recovery, order updates and campaigns on the official API without leaving the Shopify admin",
 "skip_if": "your customers are on email and SMS, or you need one predictable monthly figure: Meta's per-conversation charges sit on top of every paid tier here",
 "honest_knock": "The free plan is a chat button. It is a decent chat button, and conversations through it are unlimited. But none of the marketing this app is named for is in it. Automated cart recovery, campaigns and the official API begin at $79.99 a month, and the $6.99 tier in between only lets you send those same messages by hand.\n\nYou will also get two bills. Dondy charges the subscription; Meta charges per conversation on the WhatsApp Business API. Dondy can only tell you the rate starts at $0.0158 or $0.0126, because the real figure depends on the country you are messaging and the type of conversation. A thousand one-click messages a month are included on the two top tiers; past that, your monthly total is not knowable from this listing, and a campaign to a large segment is exactly the kind of thing that produces a surprise. Model it against your own list size and destination countries before you send one.\n\nThe rest is Meta's rulebook, not Dondy's. Opt-in, message templates and sender quality are governed on WhatsApp's side, so approval and reach are not things this app can promise you whatever you pay it. The review record is strong: 823 reviews, 92% at the top rating, and the 21 one-star reports have not grown while 49 reviews were added since August, and a misfired broadcast on this channel is still a block rather than an unsubscribe.",
 "pricing": {
  "status": "public",
  "entry_price": "$6.99",
  "entry_price_terms": "Pro · per month for the chat button and messages you send by hand",
  "from_price_usd_month": 6.99,
  "plans": [
   {
    "name": "Free",
    "price": "no published price",
    "includes": "WhatsApp chat button, unlimited conversations, custom size and location, prefilled messages"
   },
   {
    "name": "Pro",
    "price": "$6.99 a month or $67.10 a year",
    "includes": "Premium button designs, widget, text customisation, product URLs, custom hours, reports, manual cart/order messages"
   },
   {
    "name": "Power Automation",
    "price": "$79.99 a month or $719.88 a year",
    "includes": "Automated cart recovery, campaigns, bulk messaging, inbox, WhatsApp Business API, 1,000 messages/30 days"
   },
   {
    "name": "Elite",
    "price": "$159.99 a month or $1,439.88 a year",
    "includes": "AI chatbot, AI recommendations, five-agent inbox, green-tick assistance, VIP manager, unlimited flows"
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "(re-read 2026-09-18 on apps.shopify.com/dondy-marketing-ai, listed as “Dondy: WhatsApp Marketing+Chat”) Four tiers, each paid one with a 7-day free trial, and every amount unchanged since 22 August 2026. Free: a WhatsApp chat button with unlimited conversations, custom size and location, and prefilled messages. Pro $6.99 a month or $67.10 a year, a 20% saving: premium button designs, a WhatsApp widget, text customisation, product URLs in messages, custom hours, reports, and abandoned-cart and order-confirmation messages you send manually. Power Automation $79.99 a month or $719.88 a year, a 25% saving: automated abandoned-cart recovery, WhatsApp marketing campaigns, customisable automated messages, bulk messaging to Shopify segments, an inbox with Shopify integration and the official WhatsApp Business API. It includes 1,000 one-click messages every 30 days and quotes WhatsApp rates starting at $0.0158 in the US on top. Elite $159.99 a month or $1,439.88 a year, also a 25% saving, adds an AI chatbot for sales and support, AI corrections and training, AI product recommendations, a five-agent WhatsApp inbox, green-tick verification assistance, a VIP account manager and unlimited WhatsApp flows; same 1,000 included messages, rates starting at $0.0126. All charges are billed in USD and recur every 30 days, and Meta's per-conversation charges are separate from all of it. The listing now also advertises work the dossier did not cover in August: collecting WhatsApp reviews through Judge.me, Loox, Yotpo, Trustoo or Google, cash-on-delivery messaging, and AI agents alongside the chatbot; the named integrations are Shopify Flow, Shopify Admin, Judge.me, Klaviyo, Loox, WhatsApp API and WhatsApp Business. Developer Dondy; the app launched 15 March 2023, is available in five languages and carries Shopify's “Built for Shopify” badge. Reviews have grown to 823 averaging 4.9, up from 774 on 22 August, distributed 92% five-star (756), 4% four-star (36), 1% three-star (6), 0% two-star (4) and 3% one-star (21) — the one-star count is the same 21 as a month ago, so all 49 new reviews landed above the bottom.",
  "verified_at": "2026-11-02",
  "source_url": "https://apps.shopify.com/dondy-marketing-ai",
  "schema_offer": {
   "price": 6.99,
   "currency": "USD",
   "description": "Pro, per month for the chat button and messages you send by hand; automated cart recovery, campaigns and the official WhatsApp Business API start at $79.99 and the AI chatbot at $159.99, with Meta's per-conversation charges billed on top from $0.0158 in the US. Read on the vendor's own pricing page on 2026-11-02.",
   "page": "https://marketingandsalessoftware.com/dondy-review.html"
  },
  "source_quotes": [
   {
    "field": "price",
    "plan": "Elite jaarlijks",
    "quote": "$1,439.88/year",
    "source_url": "https://apps.shopify.com/dondy-marketing-ai",
    "read_on": "2026-11-02"
   },
   {
    "field": "price",
    "plan": "Power Automation jaarlijks",
    "quote": "$719.88/year",
    "source_url": "https://apps.shopify.com/dondy-marketing-ai",
    "read_on": "2026-11-02"
   },
   {
    "field": "price",
    "plan": "Pro jaarlijks",
    "quote": "$67.10/year",
    "source_url": "https://apps.shopify.com/dondy-marketing-ai",
    "read_on": "2026-11-02"
   }
  ],
  "recent_change": null,
  "price_history": {
   "status": "stable",
   "tracked_since": "2026-09-10",
   "last_read": "2026-11-08",
   "read_days": 12,
   "stable": {
    "since": "2026-09-10",
    "until": "2026-11-08",
    "reads": 12,
    "days": 59
   },
   "changes": [],
   "method": "Stable = every amount on the vendor's pricing page identical across >= 3 of our reads over >= 30 days. A change is listed only after we confirmed the new price on the page, with a verbatim quote. Differences in raw readings are never published on their own."
  }
 },
 "free_plan": true,
 "free_plan_evidence": "Free: a WhatsApp chat button with unlimited conversations, custom size and location, and prefilled messages.",
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "meter: unit · WhatsApp messages",
   "verified_at": "2026-11-02",
   "source_url": "https://apps.shopify.com/dondy-marketing-ai"
  }
 ],
 "compare_with": null,
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/dondy.json",
  "review": "https://marketingandsalessoftware.com/dondy-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/dondy/",
  "vendor_site": "https://dondy.net"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://platform.shoffi.app/r/rl_crZ3TcbF",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "store",
   "axis": "stores",
   "plans": [
    {
     "id": "free",
     "name": "Free",
     "model": "free",
     "evidence": "Free: a WhatsApp chat button with unlimited conversations"
    },
    {
     "id": "pro",
     "name": "Pro",
     "model": "per_unit",
     "monthly": 6.99,
     "annual_year": 67.1,
     "evidence": "Pro $6.99 a month or $67.10 a year"
    },
    {
     "id": "power-automation",
     "name": "Power Automation",
     "model": "per_unit",
     "monthly": 79.99,
     "annual_year": 719.88,
     "evidence": "Power Automation $79.99 a month or $719.88 a year"
    },
    {
     "id": "elite",
     "name": "Elite",
     "model": "per_unit",
     "monthly": 159.99,
     "annual_year": 1439.88,
     "evidence": "Elite $159.99 a month or $1,439.88 a year"
    }
   ],
   "notes": [
    "Power Automation and Elite include 1,000 one-click messages every 30 days.",
    "Each paid tier has a 7-day free trial; all charges are billed in USD and recur every 30 days."
   ],
   "not_computable": [
    "WhatsApp message rates beyond the included messages (quoted from $0.0158 in the US on Power Automation and from $0.0126 on Elite) and Meta's per-conversation charges are billed on top."
   ],
   "rules_verified_at": "2026-11-02"
  },
  "growth": {
   "annual": {
    "product_id": "dondy",
    "currency": "USD",
    "axis": "stores",
    "unit": "store",
    "billing": "annual",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 5.59,
       "power-automation": 59.99,
       "elite": 119.99
      }
     },
     {
      "units": 2,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 11.18,
       "power-automation": 119.98,
       "elite": 239.98
      }
     },
     {
      "units": 3,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 16.78,
       "power-automation": 179.97,
       "elite": 359.97
      }
     },
     {
      "units": 5,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 27.96,
       "power-automation": 299.95,
       "elite": 599.95
      }
     },
     {
      "units": 10,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 55.92,
       "power-automation": 599.9,
       "elite": 1199.9
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "WhatsApp message rates beyond the included messages (quoted from $0.0158 in the US on Power Automation and from $0.0126 on Elite) and Meta's per-conversation charges are billed on top."
    ]
   },
   "monthly": {
    "product_id": "dondy",
    "currency": "USD",
    "axis": "stores",
    "unit": "store",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 6.99,
       "power-automation": 79.99,
       "elite": 159.99
      }
     },
     {
      "units": 2,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 13.98,
       "power-automation": 159.98,
       "elite": 319.98
      }
     },
     {
      "units": 3,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 20.97,
       "power-automation": 239.97,
       "elite": 479.97
      }
     },
     {
      "units": 5,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 34.95,
       "power-automation": 399.95,
       "elite": 799.95
      }
     },
     {
      "units": 10,
      "cheapest_plan": "free",
      "cheapest_plan_name": "Free",
      "total_month": 0.0,
      "billed": {
       "amount": 0.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "free": 0.0,
       "pro": 69.9,
       "power-automation": 799.9,
       "elite": 1599.9
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "WhatsApp message rates beyond the included messages (quoted from $0.0158 in the US on Power Automation and from $0.0126 on Elite) and Meta's per-conversation charges are billed on top."
    ]
   }
  }
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "quoted",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "dondy:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "dondy:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "dondy:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "dondy:pricing_gap_1",
   "key": "pricing_gap_1",
   "question": "Our price check could not put a number on this part of the cost: WhatsApp message rates beyond the included messages (quoted from $0.0158 in the US on Power Automation and from $0.0126 on Elite) and Meta's per-conversation charges are billed on top. Can you publish the price or the rule?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}