{
 "schema_version": "1.0",
 "id": "cloudtalk",
 "name": "CloudTalk",
 "research_status": "researched",
 "vendor_domain": "cloudtalk.io",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "Cloud call centre with call routing, analytics and CRM integrations, priced per user; the Expert tier needs at least three licences. AI voice agents are separate subscriptions, and number rental plus outbound minutes stack on top of the seat price.",
 "best_for": "support and sales teams that want a cloud call center with strong CRM integrations and call analytics",
 "skip_if": "you make only occasional calls — a basic VoIP line or your CRM's built-in dialer costs far less",
 "honest_knock": "The per-seat price is only part of it — number rental, outbound minutes and the AI add-ons stack on top, so a call-heavy team's real bill runs above the plan rate. Solid CRM integrations, but model your call volume first.",
 "pricing": {
  "status": "public",
  "entry_price": "€19",
  "entry_price_terms": "Lite · per user per month on annual billing",
  "from_price_usd_month": null,
  "plans": [
   {
    "name": "Lite",
    "price": "€19 per user/mo annual billing, or €27 billed monthly",
    "includes": ""
   },
   {
    "name": "Starter",
    "price": "€25 per user/mo annual billing, or €34 billed monthly",
    "includes": ""
   },
   {
    "name": "Essential",
    "price": "€29 per user/mo annual billing, or €39 billed monthly",
    "includes": ""
   },
   {
    "name": "Expert",
    "price": "€49 per user/mo annual billing, or €69 billed monthly",
    "includes": "Needs at least 3 licences; includes Power Dialer"
   }
  ],
  "plans_source": "summarised from pricing.notes; every plan name and amount appears verbatim in those notes",
  "notes": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly, and Expert needs at least 3 licences (re-verified 2026-08-16 and 2026-10-06). The toggle promises 'save 3+ months (≈ 30% off)'; on those figures annual billing saves 25.6% on Essential, 26.5% on Starter, 29.0% on Expert and 29.6% on Lite, between three and four months of the monthly fee. The add-ons are where the bill grows: Power Dialer €15 per user/mo (already included in Expert), Parallel Dialer €39 per user/mo, AI Conversation Intelligence €9 per user/mo. AI voice agents are separate subscriptions: the add-on card lists them from €99/mo with 200 minutes (on 6 October 2026 the AI Receptionist card itself showed €0 with 50 minutes free in the first month), AI Specialist €349/mo with 1,000 minutes, and above 10,000 minutes a month custom pricing CloudTalk advertises as low as €0.15 per minute. There is a 14-day trial that includes 50 AI voice agent minutes. Note the page quotes us in euros from an EU address while the same page carries a $99 figure for the same AI bundle. CloudTalk told us on 31 August 2026 that this is deliberate rather than a display error: they hold the same number in both currencies instead of converting at the exchange rate, so €99 and $99 buy the same bundle. Confirm the currency at your own checkout.",
  "verified_at": "2026-10-06",
  "source_url": null,
  "schema_offer": {
   "price": 19.0,
   "currency": "EUR",
   "description": "Lite, per user per month on annual billing; the EUR 9 AI Conversation Intelligence figure is an add-on, not a plan. Read on the vendor's own pricing page on 2026-08-16.",
   "page": "https://zerotouchsupport.com/cloudtalk-review.html"
  },
  "source_quotes": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly, and Expert needs at least 3 licences (re-verified 2026-08-16 and 2026-10-06).",
   "verified_at": "2026-10-06",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "AI voice agents are separate subscriptions: the add-on card lists them from €99/mo with 200 minutes (on 6 October 2026 the AI Receptionist card itself showed €0 with 50 minutes free in the first month), AI Specialist €349/mo with 1,000 minutes, and above 10,000 minutes a month custom pricing CloudTalk advertises as low as €0.15 per minute.",
   "verified_at": "2026-10-06",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "AI voice agents are separate subscriptions: the add-on card lists them from €99/mo with 200 minutes (on 6 October 2026 the AI Receptionist card itself showed €0 with 50 minutes free in the first month), AI Specialist €349/mo with 1,000 minutes, and above 10,000 minutes a month custom pricing CloudTalk advertises as low as €0.15 per minute.",
   "verified_at": "2026-10-06",
   "source_url": null
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly, and Expert needs at least 3 licences (re-verified 2026-08-16 and 2026-10-06).",
   "verified_at": "2026-10-06",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Aircall or JustCall",
  "why": "other cloud call-center tools"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/cloudtalk.json",
  "review": "https://zerotouchsupport.com/cloudtalk-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/cloudtalk/",
  "vendor_site": "https://cloudtalk.io"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://get.cloudtalk.io/750eho0hrkyk",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "EUR",
   "unit": "user",
   "axis": "users",
   "rules_verified_at": "2026-10-06",
   "plans": [
    {
     "id": "lite",
     "name": "Lite",
     "model": "per_unit",
     "annual_month": 19,
     "monthly": 27,
     "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly"
    },
    {
     "id": "starter",
     "name": "Starter",
     "model": "per_unit",
     "annual_month": 25,
     "monthly": 34,
     "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly"
    },
    {
     "id": "essential",
     "name": "Essential",
     "model": "per_unit",
     "annual_month": 29,
     "monthly": 39,
     "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly"
    },
    {
     "id": "expert",
     "name": "Expert",
     "model": "per_unit",
     "annual_month": 49,
     "monthly": 69,
     "min_units": 3,
     "evidence": "Lite €19, Starter €25, Essential €29 and Expert €49 per user/mo on annual billing, or €27, €34, €39 and €69 billed monthly, and Expert needs at least 3 licences"
    }
   ],
   "addons": [
    {
     "id": "power-dialer",
     "label": "Power Dialer",
     "per": "unit",
     "price_month": 15,
     "billing": "unspecified",
     "included_on": [
      "expert"
     ],
     "evidence": "Power Dialer €15 per user/mo (already included in Expert)"
    },
    {
     "id": "parallel-dialer",
     "label": "Parallel Dialer",
     "per": "unit",
     "price_month": 39,
     "billing": "unspecified",
     "evidence": "Parallel Dialer €39 per user/mo"
    },
    {
     "id": "ai-conversation-intelligence",
     "label": "AI Conversation Intelligence",
     "per": "unit",
     "price_month": 9,
     "billing": "unspecified",
     "evidence": "AI Conversation Intelligence €9 per user/mo"
    }
   ],
   "notes": [
    "CloudTalk holds the same number in EUR and USD rather than converting; confirm the currency at checkout."
   ]
  },
  "growth": {
   "annual": {
    "product_id": "cloudtalk",
    "currency": "EUR",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 19.0,
      "billed": {
       "amount": 228.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 19.0,
       "starter": 25.0,
       "essential": 29.0,
       "expert": 147.0
      }
     },
     {
      "units": 2,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 38.0,
      "billed": {
       "amount": 456.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 38.0,
       "starter": 50.0,
       "essential": 58.0,
       "expert": 147.0
      }
     },
     {
      "units": 3,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 57.0,
      "billed": {
       "amount": 684.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 57.0,
       "starter": 75.0,
       "essential": 87.0,
       "expert": 147.0
      }
     },
     {
      "units": 5,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 95.0,
      "billed": {
       "amount": 1140.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 95.0,
       "starter": 125.0,
       "essential": 145.0,
       "expert": 245.0
      }
     },
     {
      "units": 10,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 190.0,
      "billed": {
       "amount": 2280.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 190.0,
       "starter": 250.0,
       "essential": 290.0,
       "expert": 490.0
      }
     },
     {
      "units": 15,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 285.0,
      "billed": {
       "amount": 3420.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 285.0,
       "starter": 375.0,
       "essential": 435.0,
       "expert": 735.0
      }
     },
     {
      "units": 20,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 380.0,
      "billed": {
       "amount": 4560.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 380.0,
       "starter": 500.0,
       "essential": 580.0,
       "expert": 980.0
      }
     },
     {
      "units": 25,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 475.0,
      "billed": {
       "amount": 5700.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 475.0,
       "starter": 625.0,
       "essential": 725.0,
       "expert": 1225.0
      }
     },
     {
      "units": 50,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 950.0,
      "billed": {
       "amount": 11400.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 950.0,
       "starter": 1250.0,
       "essential": 1450.0,
       "expert": 2450.0
      }
     },
     {
      "units": 100,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 1900.0,
      "billed": {
       "amount": 22800.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "lite": 1900.0,
       "starter": 2500.0,
       "essential": 2900.0,
       "expert": 4900.0
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": []
   },
   "monthly": {
    "product_id": "cloudtalk",
    "currency": "EUR",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 27.0,
      "billed": {
       "amount": 27.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 27.0,
       "starter": 34.0,
       "essential": 39.0,
       "expert": 207.0
      }
     },
     {
      "units": 2,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 54.0,
      "billed": {
       "amount": 54.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 54.0,
       "starter": 68.0,
       "essential": 78.0,
       "expert": 207.0
      }
     },
     {
      "units": 3,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 81.0,
      "billed": {
       "amount": 81.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 81.0,
       "starter": 102.0,
       "essential": 117.0,
       "expert": 207.0
      }
     },
     {
      "units": 5,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 135.0,
      "billed": {
       "amount": 135.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 135.0,
       "starter": 170.0,
       "essential": 195.0,
       "expert": 345.0
      }
     },
     {
      "units": 10,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 270.0,
      "billed": {
       "amount": 270.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 270.0,
       "starter": 340.0,
       "essential": 390.0,
       "expert": 690.0
      }
     },
     {
      "units": 15,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 405.0,
      "billed": {
       "amount": 405.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 405.0,
       "starter": 510.0,
       "essential": 585.0,
       "expert": 1035.0
      }
     },
     {
      "units": 20,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 540.0,
      "billed": {
       "amount": 540.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 540.0,
       "starter": 680.0,
       "essential": 780.0,
       "expert": 1380.0
      }
     },
     {
      "units": 25,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 675.0,
      "billed": {
       "amount": 675.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 675.0,
       "starter": 850.0,
       "essential": 975.0,
       "expert": 1725.0
      }
     },
     {
      "units": 50,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 1350.0,
      "billed": {
       "amount": 1350.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 1350.0,
       "starter": 1700.0,
       "essential": 1950.0,
       "expert": 3450.0
      }
     },
     {
      "units": 100,
      "cheapest_plan": "lite",
      "cheapest_plan_name": "Lite",
      "total_month": 2700.0,
      "billed": {
       "amount": 2700.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "lite": 2700.0,
       "starter": 3400.0,
       "essential": 3900.0,
       "expert": 6900.0
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": []
   }
  }
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "cloudtalk:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "cloudtalk:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "cloudtalk:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "Cloud call centre with call routing, analytics and CRM integrations, priced per user; the Expert tier needs at least three licences.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line",
   "voice agent",
   "ai answering",
   "voice ai",
   "ai calls",
   "ai to answer calls",
   "ai answers calls",
   "ai virtual receptionist",
   "ai answering service",
   "virtual ai receptionist"
  ],
  "also": [
   {
    "scope": "ai_voice_agent",
    "label": "AI voice agent that answers calls"
   }
  ]
 },
 "feature_evidence": {
  "features": {
   "business_sms": {
    "label": "Business SMS",
    "phrases": [
     "sms",
     "business sms",
     "business texting",
     "text messaging",
     "sms and mms"
    ]
   },
   "call_recording": {
    "label": "Call recording",
    "phrases": [
     "call recording",
     "call recordings",
     "record calls"
    ]
   },
   "ivr": {
    "label": "IVR / call menu",
    "phrases": [
     "ivr",
     "auto attendant",
     "auto-attendant",
     "call menu",
     "phone menu",
     "phone tree"
    ]
   },
   "power_dialer": {
    "label": "Power dialer",
    "phrases": [
     "power dialer",
     "power dialler",
     "auto dialer"
    ]
   }
  },
  "evidence": [
   {
    "feature": "call_recording",
    "plans": [
     "Starter",
     "Essential",
     "Expert"
    ],
    "quote": "Call recording, tags & transfers (voicemail, hold)",
    "context": "Ticked on all three plans in the annual EUR view (read for Belgium); our price rules also list Lite, which the page no longer showed.",
    "source": "https://www.cloudtalk.io/pricing/",
    "read_on": "2026-10-07"
   },
   {
    "feature": "ivr",
    "plans": [
     "Essential",
     "Expert"
    ],
    "quote": "IVR, skill & smart condition-based routing",
    "context": "Ticked on Essential and Expert; shown as not included on Starter.",
    "source": "https://www.cloudtalk.io/pricing/",
    "read_on": "2026-10-07"
   },
   {
    "feature": "business_sms",
    "plans": [
     "Essential",
     "Expert"
    ],
    "quote": "International SMS/MMS",
    "context": "Ticked on Essential and Expert; shown as not included on Starter.",
    "source": "https://www.cloudtalk.io/pricing/",
    "read_on": "2026-10-07"
   },
   {
    "feature": "power_dialer",
    "plans": [
     "Expert"
    ],
    "quote": "Preview & power dialer",
    "context": "Marked 'Included' on Expert; an add-on (EUR 15 per user a month, billed annually) on Starter and Essential.",
    "source": "https://www.cloudtalk.io/pricing/",
    "read_on": "2026-10-07"
   }
  ],
  "note": "From the vendor's own pages, with plan, source and reading date. Documented by the vendor, not tested by us; our own tests are in task_evidence."
 }
}