{
 "schema_version": "1.0",
 "id": "chatwith",
 "name": "Chatwith",
 "research_status": "researched",
 "vendor_domain": "chatwith.tools",
 "category": "Customer Support",
 "task": "Website or Shopify chat & FAQ deflection",
 "summary": "No-code AI agent builder that trains a support chatbot on your website, docs, files and connected apps, answers customers on your site, WhatsApp, Slack or Telegram, collects leads and escalates to a person; priced by message credits.",
 "best_for": "small and mid-sized businesses, SaaS teams and agencies that want an AI agent trained on their website, docs and connected apps to answer customer questions, collect leads and hand over to a person, at a low entry price",
 "skip_if": "you need a full help desk with ticketing and a team inbox rather than an answer bot, your traffic is unpredictable and you want a refund route, or you need phone support on a small plan",
 "honest_knock": "The real price depends on credits, and the conversation estimates assume five replies at one credit each, which the page itself says varies with the model and conversation length. Fees are non-refundable under the terms, and Starter shows no trial. The gap between Hobby at $19 and Standard at $99 is steep, so small sites may end up buying credit add-ons. Support on the two cheapest plans is community only. The agreement falls under German law. The testimonials and time-saved figures on the site are Chatwith's own. We have not used Chatwith ourselves.",
 "pricing": {
  "status": "public",
  "entry_price": "$9",
  "entry_price_terms": "per month (250 message credits)",
  "from_price_usd_month": 9.0,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-10-13 in a live browser on chatwith.tools/pricing and in the terms at chatwith.tools/terms) Four plans in US dollars, excluding taxes, with annual billing at ten times the monthly price. Starter is $9 a month or $90 a year: 250 message credits a month, about 50 conversations by the page's estimate, 1 agent and 2 million training characters. Hobby is $19 a month or $190 a year with a 7-day free trial: 1,000 credits, about 200 conversations, 1 agent and 10 million characters. Standard is $99 a month or $990 a year with a trial: 10,000 credits, about 2,000 conversations, 3 agents and 20 million characters. Business is $399 a month or $3,990 a year with a trial: 40,000 credits, about 8,000 conversations, 5 agents and 50 million characters. Sources are unlimited on every plan, and MCP action calls are allowed at 250, 1,250 and 5,000 a month on the plans that include them. The conversation estimates assume five AI replies per conversation at one credit per reply, and the page says actual use varies by model and conversation length. Add-ons are $9 a month per 1,000 extra credits, $9 per 10 million training characters, $9 per extra agent and $6 per 1,000 MCP actions. Support is community on Starter and Hobby, standard on Standard and premium on Business. The terms say fees are non-refundable and payment obligations non-cancellable except as the agreement states, you can stop renewal in your account settings and keep access to the end of the period, and the agreement falls under German law with courts in Berlin.",
  "verified_at": "2026-10-13",
  "source_url": "https://chatwith.tools/pricing"
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Starter is $9 a month or $90 a year: 250 message credits a month, about 50 conversations by the page's estimate, 1 agent and 2 million training characters.",
   "verified_at": "2026-10-13",
   "source_url": "https://chatwith.tools/pricing"
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "Add-ons are $9 a month per 1,000 extra credits, $9 per 10 million training characters, $9 per extra agent and $6 per 1,000 MCP actions.",
   "verified_at": "2026-10-13",
   "source_url": "https://chatwith.tools/pricing"
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "(read 2026-10-13 in a live browser on chatwith.tools/pricing and in the terms at chatwith.tools/terms) Four plans in US dollars, excluding taxes, with annual billing at ten times the monthly price.",
   "verified_at": "2026-10-13",
   "source_url": "https://chatwith.tools/pricing"
  }
 ],
 "compare_with": {
  "name": "Tidio",
  "why": "Tidio is in our dossiers too, re-verified on 10 October 2026: Starter $29 a month paid monthly for 100 billable conversations and 10 seats, with its Lyro AI agent metered separately on top. Chatwith, read on 13 October 2026, starts at $9 a month for 250 message credits, about 50 AI conversations by its own estimate, and $19 for 1,000. Chatwith is the cheaper way to put an AI answer bot on a site; Tidio is the fuller live-chat and help-desk suite where people answer alongside the AI."
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/chatwith.json",
  "review": "https://zerotouchsupport.com/chatwith-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/chatwith/",
  "vendor_site": "https://chatwith.tools"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://chatwith.tools?aff=6NyDVn",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "chatwith:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "chatwith:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "chatwith:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "chatwith:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}