{
 "schema_version": "1.0",
 "id": "callhippo",
 "name": "CallHippo",
 "research_status": "researched",
 "vendor_domain": "callhippo.com",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "AI-driven business phone system. Virtual numbers in 50+ countries, power dialer, call analytics and AI agents — set up your sales and support calling in minutes. Its omnichannel inbox threads voice, WhatsApp, SMS, email, Instagram and Telegram into one conversation per customer.",
 "best_for": "budget-conscious sales/support teams wanting virtual numbers in 50+ countries with a free entry point and CRM integrations",
 "skip_if": "your calling is mostly international at volume (metered minutes stack up), or you want one simple plan without add-on shopping",
 "honest_knock": "'Unlimited calling' is unlimited to the US and Canada — international minutes meter separately, so teams calling Europe or Asia should price their real destinations first. The plan grid is busy (two suites, add-ons for the dialer and AI), which makes comparisons slippery: list the five features you actually need and find the cheapest tier that truly contains all five.",
 "pricing": {
  "status": "public",
  "entry_price": "$19",
  "entry_price_terms": "per user a month billed annually, or $25 month-to-month",
  "from_price_usd_month": 19.0,
  "plans": null,
  "plans_source": null,
  "notes": "(re-verified 2026-10-14 in a browser on callhippo.com/pricing, currency selector switched to USD, phone-number region US/CA: plan grid, both billing tabs and fair-usage notes re-read; the add-on prices below were last read on 15 September 2026) Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55. Read the tab before the number: the grid opens on yearly, so the lower column is what most write-ups quote, and the toggle beside it advertises \"Save 3 Months' Cost\" -- paying annually is a third cheaper per user. The $18 that a plain fetch kept printing for Starter was the placeholder sitting in the HTML before the pricing script runs, not a column any visitor is shown. Basic still costs nothing, but fair-usage note 8 lower on that page says it is free only for the first 6 months from signup, after which the account must move to Starter to keep working - so Basic is a long runway, not a permanent free tier. CHANGED SINCE SEPTEMBER: on 14 October 2026 the Starter card lists 'Unlimited Minutes (Includes Both Landline & Mobile Calling)' with 100 SMS and one month of call logs, and no longer displays the 2-user minimum, which survives only as commented-out markup; on 15 September the same card read 1,000 US/CA minutes and a minimum of 2 users. Fair-usage note 7 limits unlimited calling to domestic calls within the US and Canada. Professional (500 SMS) is where call recording, AI voicemail transcription, multilingual IVR and lifetime call logs begin. Ultimate adds smart DID, multilevel, holiday and CRM-based VIP routing with 1,000 SMS. Two different Enterprise cards sit on this page and they state different floors: the Core one a minimum of 20 users, the call-centre 'New Enterprise' a minimum of 50, both quote-only with unlimited calling to 48 countries. The call-centre 'Pro Suite' ran $32-48/user/mo annual when it was last read on 15 August 2026. 10-day free trial on the paid tiers. Add-ons are priced apart: AI Voice Agent $45/user/mo with calling billed separately at $0.25/min, AI Copilot $10/user/mo, a dashboard-user seat $15/user/mo, CNAM $100 one-time, SMS Services from $3/mo with a $20 one-time setup fee, Spam Watch $3 per number/mo for US and Canada, $100 per number for spam remediation, $239 for 1,000 UAE minutes and $0.12 per branded call. Overages are in the notes: incoming minutes on standard numbers $0.02/min, incoming SMS $0.01 per message past fair use, outgoing calls to the same number capped at 10 per hour, and parallel calls capped at 30% of total call capacity. The currency selector prices per market instead of converting: the same grid read EUR 19/29/39 in euros on 15 August 2026, below the dollar column rather than above it.",
  "verified_at": "2026-10-14",
  "source_url": null,
  "schema_offer": null,
  "source_quotes": null,
  "recent_change": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "(re-verified 2026-10-14 in a browser on callhippo.com/pricing, currency selector switched to USD, phone-number region US/CA: plan grid, both billing tabs and fair-usage notes re-read; the add-on prices below were last read on 15 September 2026) Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55.",
   "verified_at": "2026-10-14",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Overages are in the notes: incoming minutes on standard numbers $0.02/min, incoming SMS $0.01 per message past fair use, outgoing calls to the same number capped at 10 per hour, and parallel calls capped at 30% of total call capacity.",
   "verified_at": "2026-10-14",
   "source_url": null
  },
  {
   "id": "addons_extra",
   "label": "Key features are paid add-ons",
   "evidence": "(re-verified 2026-10-14 in a browser on callhippo.com/pricing, currency selector switched to USD, phone-number region US/CA: plan grid, both billing tabs and fair-usage notes re-read; the add-on prices below were last read on 15 September 2026) Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55.",
   "verified_at": "2026-10-14",
   "source_url": null
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "(re-verified 2026-10-14 in a browser on callhippo.com/pricing, currency selector switched to USD, phone-number region US/CA: plan grid, both billing tabs and fair-usage notes re-read; the add-on prices below were last read on 15 September 2026) Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55.",
   "verified_at": "2026-10-14",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "KrispCall or JustCall",
  "why": "the budget-VoIP peer group — decide on per-country call rates and which features are add-ons vs included"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/callhippo.json",
  "review": "https://zerotouchsupport.com/callhippo-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/callhippo/",
  "vendor_site": "https://callhippo.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://join.callhippo.com/acacgh9cnvo1",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "user",
   "axis": "users",
   "plans": [
    {
     "id": "starter",
     "name": "Starter",
     "model": "per_unit",
     "annual_month": 19,
     "monthly": 25,
     "evidence": "Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55."
    },
    {
     "id": "professional",
     "name": "Professional",
     "model": "per_unit",
     "annual_month": 30,
     "monthly": 40,
     "evidence": "Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55."
    },
    {
     "id": "ultimate",
     "name": "Ultimate",
     "model": "per_unit",
     "annual_month": 42,
     "monthly": 55,
     "evidence": "Starter is $19 per user per month on annual billing and $25 month to month, Professional $30 and $40, Ultimate $42 and $55."
    },
    {
     "id": "enterprise",
     "name": "Enterprise",
     "model": "quote",
     "eligible_from": 20,
     "evidence": "the Core one a minimum of 20 users"
    }
   ],
   "not_computable": [
    "Add-ons (AI Voice Agent, AI Copilot, dashboard seats, SMS, Spam Watch) and usage past fair use are priced apart.",
    "Basic is free only for the first 6 months, so it is left out."
   ],
   "notes": "Prices are USD with the US/CA number region; the currency selector prices per market instead of converting.",
   "rules_verified_at": "2026-10-25"
  },
  "growth": {
   "annual": {
    "product_id": "callhippo",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
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      "units": 1,
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      "cheapest_plan_name": "Starter",
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      "billed": {
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       "every": "year"
      },
      "ranges": [],
      "per_plan": {
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       "professional": 30.0,
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       "enterprise": "not_eligible"
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      "units": 2,
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     },
     {
      "units": 3,
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      "total_month": 57.0,
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      "ranges": [],
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     },
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      "units": 5,
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      "billed": {
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     },
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      "units": 10,
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     },
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      "billed": {
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       "every": "year"
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     },
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      "units": 50,
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      "total_month": 950.0,
      "billed": {
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      "ranges": [],
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      "units": 100,
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       "every": "year"
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      "ranges": [],
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       "enterprise": "quote"
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     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "Add-ons (AI Voice Agent, AI Copilot, dashboard seats, SMS, Spam Watch) and usage past fair use are priced apart.",
     "Basic is free only for the first 6 months, so it is left out."
    ]
   },
   "monthly": {
    "product_id": "callhippo",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
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     },
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      "billed": {
       "amount": 125.0,
       "every": "month"
      },
      "ranges": [],
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       "starter": 125.0,
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      }
     },
     {
      "units": 10,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
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       "amount": 250.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
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       "enterprise": "not_eligible"
      }
     },
     {
      "units": 15,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
      "total_month": 375.0,
      "billed": {
       "amount": 375.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "starter": 375.0,
       "professional": 600.0,
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       "enterprise": "not_eligible"
      }
     },
     {
      "units": 20,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
      "total_month": 500.0,
      "billed": {
       "amount": 500.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "starter": 500.0,
       "professional": 800.0,
       "ultimate": 1100.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 25,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
      "total_month": 625.0,
      "billed": {
       "amount": 625.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "starter": 625.0,
       "professional": 1000.0,
       "ultimate": 1375.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 50,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
      "total_month": 1250.0,
      "billed": {
       "amount": 1250.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "starter": 1250.0,
       "professional": 2000.0,
       "ultimate": 2750.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 100,
      "cheapest_plan": "starter",
      "cheapest_plan_name": "Starter",
      "total_month": 2500.0,
      "billed": {
       "amount": 2500.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "starter": 2500.0,
       "professional": 4000.0,
       "ultimate": 5500.0,
       "enterprise": "quote"
      }
     }
    ],
    "switch_points": [],
    "conflicts": [],
    "unknowns": [
     "Add-ons (AI Voice Agent, AI Copilot, dashboard seats, SMS, Spam Watch) and usage past fair use are priced apart.",
     "Basic is free only for the first 6 months, so it is left out."
    ]
   }
  }
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "third_party_video": {
  "url": "https://www.youtube.com/watch?v=Lcc8eC1Fj4k",
  "channel": "Phylux Express",
  "published": "2025-03-11",
  "shows": "An independent beginner tutorial that sets up CallHippo, buys a number by country inside the app and connects it to HubSpot",
  "independent": true,
  "checked_at": "2026-10-22"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "callhippo:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "callhippo:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "callhippo:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "callhippo:pricing_gap_1",
   "key": "pricing_gap_1",
   "question": "Our price check could not put a number on this part of the cost: Add-ons (AI Voice Agent, AI Copilot, dashboard seats, SMS, Spam Watch) and usage past fair use are priced apart. Can you publish the price or the rule?",
   "status": "open"
  },
  {
   "question_id": "callhippo:pricing_gap_2",
   "key": "pricing_gap_2",
   "question": "Our price check could not put a number on this part of the cost: Basic is free only for the first 6 months, so it is left out. Can you publish the price or the rule?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "AI-driven business phone system.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line",
   "voice agent",
   "ai answering",
   "voice ai",
   "ai calls",
   "ai to answer calls",
   "ai answers calls",
   "ai virtual receptionist",
   "ai answering service",
   "virtual ai receptionist"
  ],
  "also": [
   {
    "scope": "ai_voice_agent",
    "label": "AI voice agent that answers calls"
   }
  ]
 }
}