{
 "schema_version": "1.0",
 "id": "calilio",
 "name": "Calilio",
 "research_status": "researched",
 "vendor_domain": "calilio.com",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "Cloud phone system with international numbers and call menus, priced per user. Numbers, minutes and SMS meter separately from a credit balance, so an active team's real bill sits above the per-seat price.",
 "best_for": "startups and small teams that want a modern, affordable cloud phone system with international numbers and clean dashboards",
 "skip_if": "you need a battle-tested enterprise contact center with deep integrations and SLAs, or your call volume makes metered credits unpredictable",
 "honest_knock": "The subscription is the platform, not the talking: numbers, minutes and SMS meter separately from a credit balance, so an active calling team's real bill sits meaningfully above the per-seat sticker — model a month of your actual call volume before comparing vendors. It's a young player in a crowded VoIP field; the price is keen, so test call quality on your real routes in the trial.",
 "pricing": {
  "status": "public",
  "entry_price": "$12",
  "entry_price_terms": "per user a month billed annually ($15 monthly)",
  "from_price_usd_month": 12.0,
  "plans": null,
  "plans_source": null,
  "notes": "(re-verified 2026-08-17; plan prices unchanged on 2026-10-06, included allowance changed) Standard $15 per user/mo, or $12 billed annually ($144 a year); Premium $35 per user/mo, or $28 annually ($336 a year); Enterprise custom. Annual billing saves 20%. Each plan now includes a monthly allowance for US and Canada numbers: on Standard 200 outgoing and 100 incoming minutes plus 100 outbound and 100 inbound SMS, on Premium 1,000 and 500 minutes plus 500 and 500 SMS. With free minutes of call recording, call storage, AI transcription and AI voice agent and one free UK, US or Canada number added, the page values the bundle at $12.52 on Standard and $59.74 on Premium (read 6 October 2026; in August it quoted $6.75 and $33.74 for calls and SMS alone). Beyond the allowance, calls and SMS draw from a wallet: the subscription includes a $1 credit, after which you must load the wallet, and further numbers are billed separately. Standard has a 10-user limit; Premium has none. Standard suits solopreneurs and small businesses; Premium is aimed at growing businesses, franchises and call centres. Re-read 10 October 2026: the amounts are unchanged. Standard is capped at 10 users (User Limit: 10) and Premium has unlimited users; IVR with business hours, call transfer, a power dialer, bulk SMS and live call monitoring are listed under Premium, not Standard. The page mentions no shared inbox.",
  "verified_at": "2026-10-10",
  "source_url": null,
  "schema_offer": {
   "price": 15.0,
   "currency": "USD",
   "description": "Standard per user, per month, billed month-to-month. From our pricing notes: “Standard $15 per user/mo, or $12 billed annually ($144 a year)” Read on the vendor's own pricing page on 2026-10-10.",
   "page": "https://zerotouchsupport.com/calilio-review.html"
  },
  "source_quotes": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "per_seat",
   "label": "Per-seat pricing",
   "evidence": "(re-verified 2026-08-17; plan prices unchanged on 2026-10-06, included allowance changed) Standard $15 per user/mo, or $12 billed annually ($144 a year); Premium $35 per user/mo, or $28 annually ($336 a year); Enterprise custom.",
   "verified_at": "2026-10-10",
   "source_url": null
  },
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "Beyond the allowance, calls and SMS draw from a wallet: the subscription includes a $1 credit, after which you must load the wallet, and further numbers are billed separately.",
   "verified_at": "2026-10-10",
   "source_url": null
  },
  {
   "id": "annual_lock",
   "label": "Annual commitment",
   "evidence": "Annual billing saves 20%.",
   "verified_at": "2026-10-10",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "KrispCall or CloudTalk",
  "why": "close low-cost VoIP rivals — compare the metered call rates on the countries you actually call, not the seat price"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/calilio.json",
  "review": "https://zerotouchsupport.com/calilio-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/calilio/",
  "vendor_site": "https://calilio.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.calilio.com/ntqjzss06d92",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "user",
   "axis": "users",
   "plans": [
    {
     "id": "standard",
     "name": "Standard",
     "model": "per_unit",
     "monthly": 15,
     "annual_month": 12,
     "annual_year": 144,
     "max_units": 10,
     "evidence": "Standard $15 per user/mo, or $12 billed annually ($144 a year)"
    },
    {
     "id": "premium",
     "name": "Premium",
     "model": "per_unit",
     "monthly": 35,
     "annual_month": 28,
     "annual_year": 336,
     "evidence": "Premium $35 per user/mo, or $28 annually ($336 a year)"
    },
    {
     "id": "enterprise",
     "name": "Enterprise",
     "model": "quote",
     "evidence": "Enterprise custom"
    }
   ],
   "not_computable": [
    "Calls and SMS beyond the monthly allowance are paid from a prepaid wallet at per-minute and per-segment rates that depend on the country, and phone numbers are billed separately; the engine prices the subscription only."
   ],
   "rules_verified_at": "2026-10-10"
  },
  "growth": {
   "annual": {
    "product_id": "calilio",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 12.0,
      "billed": {
       "amount": 144.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": 12.0,
       "premium": 28.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 2,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 24.0,
      "billed": {
       "amount": 288.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": 24.0,
       "premium": 56.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 3,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 36.0,
      "billed": {
       "amount": 432.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": 36.0,
       "premium": 84.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 5,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 60.0,
      "billed": {
       "amount": 720.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": 60.0,
       "premium": 140.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 10,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 120.0,
      "billed": {
       "amount": 1440.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": 120.0,
       "premium": 280.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 15,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 420.0,
      "billed": {
       "amount": 5040.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 420.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 20,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 560.0,
      "billed": {
       "amount": 6720.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 560.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 25,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 700.0,
      "billed": {
       "amount": 8400.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 700.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 50,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 1400.0,
      "billed": {
       "amount": 16800.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 1400.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 100,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 2800.0,
      "billed": {
       "amount": 33600.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 2800.0,
       "enterprise": "quote"
      }
     }
    ],
    "switch_points": [
     {
      "from_units": 10,
      "to_units": 15,
      "from_plan": "standard",
      "to_plan": "premium",
      "from_plan_name": "Standard",
      "to_plan_name": "Premium"
     }
    ],
    "conflicts": [],
    "unknowns": [
     "Calls and SMS beyond the monthly allowance are paid from a prepaid wallet at per-minute and per-segment rates that depend on the country, and phone numbers are billed separately; the engine prices the subscription only."
    ]
   },
   "monthly": {
    "product_id": "calilio",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 15.0,
      "billed": {
       "amount": 15.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": 15.0,
       "premium": 35.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 2,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 30.0,
      "billed": {
       "amount": 30.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": 30.0,
       "premium": 70.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 3,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 45.0,
      "billed": {
       "amount": 45.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": 45.0,
       "premium": 105.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 5,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 75.0,
      "billed": {
       "amount": 75.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": 75.0,
       "premium": 175.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 10,
      "cheapest_plan": "standard",
      "cheapest_plan_name": "Standard",
      "total_month": 150.0,
      "billed": {
       "amount": 150.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": 150.0,
       "premium": 350.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 15,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 525.0,
      "billed": {
       "amount": 525.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 525.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 20,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 700.0,
      "billed": {
       "amount": 700.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 700.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 25,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 875.0,
      "billed": {
       "amount": 875.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 875.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 50,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 1750.0,
      "billed": {
       "amount": 1750.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 1750.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 100,
      "cheapest_plan": "premium",
      "cheapest_plan_name": "Premium",
      "total_month": 3500.0,
      "billed": {
       "amount": 3500.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "standard": "not_eligible",
       "premium": 3500.0,
       "enterprise": "quote"
      }
     }
    ],
    "switch_points": [
     {
      "from_units": 10,
      "to_units": 15,
      "from_plan": "standard",
      "to_plan": "premium",
      "from_plan_name": "Standard",
      "to_plan_name": "Premium"
     }
    ],
    "conflicts": [],
    "unknowns": [
     "Calls and SMS beyond the monthly allowance are paid from a prepaid wallet at per-minute and per-segment rates that depend on the country, and phone numbers are billed separately; the engine prices the subscription only."
    ]
   }
  }
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "third_party_video": {
  "url": "https://www.youtube.com/watch?v=L1_ys0r1Kh0",
  "channel": "Calilio",
  "published": "2026-09-10",
  "shows": "the call dashboard with call logs and AI call reports",
  "independent": false,
  "checked_at": "2026-10-20"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "calilio:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "calilio:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "calilio:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "calilio:pricing_gap_1",
   "key": "pricing_gap_1",
   "question": "Our price check could not put a number on this part of the cost: Calls and SMS beyond the monthly allowance are paid from a prepaid wallet at per-minute and per-segment rates that depend on the country, and phone numbers are billed separately; the engine prices the subscription only. Can you publish the price or the rule?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "Cloud phone system with international numbers and call menus, priced per user.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line"
  ]
 },
 "feature_evidence": {
  "features": {
   "ai_voice_agent": {
    "label": "AI voice agent",
    "phrases": [
     "ai voice agent",
     "ai voice agents",
     "ai receptionist",
     "ai phone agent"
    ]
   },
   "business_sms": {
    "label": "Business SMS",
    "phrases": [
     "sms",
     "business sms",
     "business texting",
     "text messaging",
     "sms and mms"
    ]
   },
   "call_recording": {
    "label": "Call recording",
    "phrases": [
     "call recording",
     "call recordings",
     "record calls"
    ]
   },
   "call_transfer": {
    "label": "Call transfer to a colleague",
    "phrases": [
     "call transfer",
     "transfer calls",
     "warm transfer",
     "hand off a call",
     "transfer a call"
    ]
   },
   "ivr": {
    "label": "IVR / call menu",
    "phrases": [
     "ivr",
     "auto attendant",
     "auto-attendant",
     "call menu",
     "phone menu",
     "phone tree"
    ]
   },
   "power_dialer": {
    "label": "Power dialer",
    "phrases": [
     "power dialer",
     "power dialler",
     "auto dialer"
    ]
   }
  },
  "evidence": [
   {
    "feature": "call_recording",
    "plans": [
     "Standard",
     "Premium",
     "Enterprise"
    ],
    "quote": "Call Recordings",
    "context": "Listed under Standard; Premium and Enterprise include everything in Standard.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   },
   {
    "feature": "business_sms",
    "plans": [
     "Standard",
     "Premium",
     "Enterprise"
    ],
    "quote": "100 outbound SMS & 100 inbound SMS",
    "context": "Standard's monthly allowance (US/Canada); Premium lists 500 and 500. Beyond it SMS is paid from the wallet.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   },
   {
    "feature": "ai_voice_agent",
    "plans": [
     "Standard",
     "Premium",
     "Enterprise"
    ],
    "quote": "AI Voice Agent",
    "context": "In the free-minutes table: 10 minutes on Standard, 100 on Premium; usage beyond that is billed.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   },
   {
    "feature": "ivr",
    "plans": [
     "Premium",
     "Enterprise"
    ],
    "quote": "IVR, Business hours",
    "context": "Listed under Premium ('Everything in the Standard Plan, plus'), not under Standard.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   },
   {
    "feature": "call_transfer",
    "plans": [
     "Premium",
     "Enterprise"
    ],
    "quote": "Call Transfer",
    "context": "Listed under Premium; the human handover between colleagues on a call. Not listed under Standard.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   },
   {
    "feature": "power_dialer",
    "plans": [
     "Premium",
     "Enterprise"
    ],
    "quote": "Power dialer, Call disposition",
    "context": "Listed under Premium.",
    "source": "https://www.calilio.com/calilio-pricing",
    "read_on": "2026-10-10"
   }
  ],
  "note": "From the vendor's own pages, with plan, source and reading date. Documented by the vendor, not tested by us; our own tests are in task_evidence."
 }
}