{
 "schema_version": "1.0",
 "id": "ava-ai",
 "name": "Ava AI",
 "research_status": "researched",
 "vendor_domain": "avasales.ai",
 "category": "E-commerce",
 "task": "AI voice agents that answer for you",
 "summary": "AI phone agent for Shopify stores: answers support calls 24/7 — order lookup, edits and refunds mid-call — and runs outbound abandoned-cart recovery calls, with recordings, transcripts and its own business number. Priced by call minutes.",
 "best_for": "Shopify DTC and cash-on-delivery stores with real inbound call volume that want 24/7 phone support and outbound cart-recovery automated, and are comfortable with per-minute economics",
 "skip_if": "low-call-volume or thin-margin stores where per-minute overage can dwarf the base fee, and anyone who needs a proven track record — the review base is tiny (six) and the app is under a year old",
 "honest_knock": "The monthly price is a minutes allowance, not a flat fee — every minute past the bucket bills at $0.07 to $0.10, so a busy support line can cost far more than the headline. And keep the vendor's marketing at arm's length: Ava launched in September 2025 with just six App Store reviews, and the promoted 21–24x ROAS figures are the vendor's own, not independently verified. There is no free plan, only a 7-day trial.",
 "pricing": {
  "status": "public",
  "entry_price": "$29",
  "entry_price_terms": "a month, includes 100 call minutes, then $0.10 a minute overage",
  "from_price_usd_month": 29.0,
  "plans": null,
  "plans_source": null,
  "notes": "(verified 2026-08-28 on apps.shopify.com/ava-ai and avasales.ai) Three paid tiers, no free plan, each with a 7-day trial. Support is $29 a month and includes 100 call minutes, then $0.10 a minute; Recover is $99 a month with 400 minutes and $0.08 over; Scale is $499 a month with 1,500 minutes and $0.07 over. The headline price is really a minutes bucket: a store with real call volume pays the overage, so cost tracks conversation length, not seats. Estimate your monthly call minutes before you compare — at heavy volume the effective bill can sit well above the tier price.",
  "verified_at": "2026-08-28",
  "source_url": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "The headline price is really a minutes bucket: a store with real call volume pays the overage, so cost tracks conversation length, not seats.",
   "verified_at": "2026-08-28",
   "source_url": null
  }
 ],
 "compare_with": {
  "name": "Ringly.io",
  "why": "Ringly and Ava both put an AI voice agent on a Shopify store's phone line; Ava leans into live order actions and outbound recovery with per-minute pricing, while alternatives like Ringly, CallFlows and Fin differ mainly on minute rates and how much they do beyond answering. Compare on expected call minutes, not sticker price"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/ava-ai.json",
  "review": "https://marketingandsalessoftware.com/ava-ai-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/ava-ai/",
  "vendor_site": "https://avasales.ai"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://platform.shoffi.app/r/rl_RzyAfYun",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "ava-ai:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "ava-ai:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "ava-ai:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "ava-ai:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "ai_voice_agent",
  "label": "AI voice agent that answers calls",
  "why": "AI phone agent for Shopify stores: answers support calls 24/7 — order lookup, edits and refunds mid-call — and runs outbound abandoned-cart recovery calls, with recordings, transcripts and its own business number.",
  "source": "our dossier",
  "phrases": [
   "voice agent",
   "ai answering",
   "voice ai",
   "ai calls",
   "ai to answer calls",
   "ai answers calls",
   "ai virtual receptionist",
   "ai answering service",
   "virtual ai receptionist"
  ]
 }
}