{
 "schema_version": "1.0",
 "id": "asknest",
 "name": "AskNest",
 "research_status": "researched",
 "vendor_domain": "ecommercestorez.us",
 "category": "Customer Support",
 "task": "Website or Shopify chat & FAQ deflection",
 "summary": "Multilingual FAQ bot for the Shopify storefront that answers from your own FAQs, policy pages and product catalogue in seven languages, with product recommendations and best sellers. Launched May 2026 with a single App Store review.",
 "best_for": "small stores with repetitive product, shipping and returns questions who want a cheap multilingual FAQ widget and can test the answer quality on their own policy pages for free first",
 "skip_if": "you need human handover or ticketing, you sell in languages outside the seven supported, or you want a vendor with more than one review and more than one app behind it",
 "honest_knock": "One review. The app launched on 8 May 2026, and in three and a half months exactly one merchant has written about it. That is five stars, 16 July 2026, from an Austrian store, and it is about support responsiveness: they wanted the widget's language changed and someone called Tracy did it within minutes. That is a pleasant data point about the vendor and no data point at all about whether the bot answers correctly under load.\n\nThe developer is a Shopify agency, not a support-software company. Ecommerce Storez sells Shopify themes, store builds and SEO audits from ecommercestorez.us, and AskNest is one of two apps it has shipped in 2026: the other, AgentNest, has no reviews. AskNest has no product site of its own; the App Store listing is the entire published record, which is why the link we point at is the developer's agency site.\n\nAnd be clear about what this is not. There is no live human takeover on any tier, no ticketing, no inbox. It reads your FAQs, your policy pages and your catalogue and answers from them in seven languages. When a shopper asks something your policy pages do not cover, nothing on the listing describes what happens next: no handover to email, no escalation. For a first line of defence on repetitive questions that is fine and five dollars is a fair price for it. As your only support channel it is not enough.",
 "pricing": {
  "status": "public",
  "entry_price": "$4.99",
  "entry_price_terms": "Starter · per month for 500 AI replies with automatic shopper-language detection in up to 3 languages, billed in USD every 30 days",
  "from_price_usd_month": 4.99,
  "plans": null,
  "plans_source": null,
  "notes": "(read 2026-08-19 on apps.shopify.com/asknest-ai-faq-product-bot, re-verified unchanged 2026-09-28 and 2026-10-09) Four tiers, priced by AI replies per month, and the cheapest ladder in this category. Free: 50 AI replies a month, replies in one language you select, answers drawn from your FAQs, policy pages and product data, translated storefront widget, product finder and usage tracking. Starter $4.99 a month: 500 replies, automatic shopper-language detection across up to three languages, translated replies, product recommendations and best sellers. Growth $9.99 a month: 1,500 replies and all supported languages. Pro $19.99 a month: 5,000 replies. All charges are billed in USD and recur every 30 days, and no paid tier shows a free trial — the free plan is the trial. What the listing never says is what happens when you run out: there is no overage rate anywhere on the page, so whether reply 501 costs money or simply does not happen is not published. 'Any language' is also not on offer; customer-facing replies and widget labels cover English, German, French, Spanish, Italian, Dutch and Brazilian Portuguese — seven. Developer Ecommerce Storez, 1255 23rd St NW, Washington DC; the app launched 8 May 2026 and has exactly one App Store review.",
  "verified_at": "2026-10-09",
  "source_url": "https://apps.shopify.com/asknest-ai-faq-product-bot",
  "schema_offer": {
   "price": 4.99,
   "currency": "USD",
   "description": "Starter, per month for 500 AI replies with automatic shopper-language detection in up to 3 languages, billed in USD every 30 days; the free plan gives 50 AI replies a month. Read on the vendor's own pricing page on 2026-08-19.",
   "page": "https://zerotouchsupport.com/asknest-review.html"
  },
  "source_quotes": null,
  "recent_change": null,
  "price_history": null
 },
 "free_plan": true,
 "free_plan_evidence": "Free: 50 AI replies a month, replies in one language you select, answers drawn from your FAQs, policy pages and product data, translated storefront widget, product finder and usage tracking.",
 "cost_traps": [
  {
   "id": "usage_metered",
   "label": "Usage-metered",
   "evidence": "meter: unit · AI replies",
   "verified_at": "2026-10-09",
   "source_url": "https://apps.shopify.com/asknest-ai-faq-product-bot"
  }
 ],
 "compare_with": null,
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/asknest.json",
  "review": "https://zerotouchsupport.com/asknest-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/asknest/",
  "vendor_site": "https://ecommercestorez.us"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://apps.shopify.com/asknest-ai-faq-product-bot",
  "affiliate": false,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "not_yet",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": null,
  "growth": null
 },
 "unknowns": [
  "Plan-by-plan prices are not structured in this record yet; pricing.notes has the full text.",
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "No computable price rules yet: cost at a given team size cannot be calculated for this product.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "status_page": null,
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "asknest:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "asknest:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "asknest:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  },
  {
   "question_id": "asknest:minimum_seats",
   "key": "minimum_seats",
   "question": "Is there a minimum number of seats or users on any plan?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_found",
   "detail": "No explicit support for purchases by AI agents on the vendor's own pages.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 }
}