{
 "schema_version": "1.0",
 "id": "800-com",
 "name": "800.com",
 "research_status": "researched",
 "vendor_domain": "800.com",
 "category": "Communication & Voice",
 "task": "A business phone system",
 "summary": "Toll-free and vanity phone numbers for business, with call tracking, routing and analytics — plus 800 AI Agents (launched 2026) that answer calls, book appointments and filter spam when nobody picks up.",
 "best_for": "businesses that want a professional toll-free or vanity number with call tracking, routing and analytics to look bigger and measure inbound calls",
 "skip_if": "you need a full unified-comms suite (video, chat, contact center), or you already have a phone system and just need occasional forwarding",
 "honest_knock": "It does one thing cleanly: toll-free and vanity numbers with call tracking and routing. But it's a phone-number layer, not a full business-comms platform, so you won't get team chat, video or a contact center here. The 250-minute cap on Startup (it was 1,000 in August) matters for any real call volume, and the step up to Small Business more than doubles the bill. For a business that mainly wants a professional toll-free presence and call analytics, it's straightforward and fairly priced. The 2026 AI Agents (auto-answering, appointment booking, spam filtering) are the newest piece and now sit behind a separately priced AI Plan, so treat them as young rather than proven.",
 "pricing": {
  "status": "public",
  "entry_price": "$19",
  "entry_price_terms": "per month on yearly billing ($23 month to month)",
  "from_price_usd_month": 19.0,
  "plans": [
   {
    "name": "Startup",
    "price": "$19/mo billed yearly",
    "includes": "$23 month-to-month; 250 minutes, 1 number, 1 user, 1 extension"
   },
   {
    "name": "Small Business",
    "price": "$49/mo billed yearly",
    "includes": "$59 month-to-month; 3 numbers, unlimited users and extensions, minutes listed unlimited under fair use"
   },
   {
    "name": "Enterprise",
    "price": "quoted",
    "includes": "every plan carries a 30-day money-back guarantee"
   }
  ],
  "plans_source": "hand-curated from the vendor's pricing page",
  "notes": "(re-verified 2026-10-06, read on their own plans page with the full comparison open) No free tier, and the line-up is down to two self-serve plans plus Enterprise. On yearly billing: Startup $19/mo and Small Business $49/mo; month to month the same two are $23 and $59. The yearly toggle is badged 2 MONTHS FREE (it read SAVE 15% in August); on these prices the yearly rate is about 17% lower ($19 against $23, $49 against $59). Enterprise is quote-only. Startup covers 250 minutes (1,000 in our 13 August read), 1 number, 1 user, 1 extension and 120 texts, with extra minutes and texts at $0.06. Small Business covers 3 numbers (toll-free, local or vanity), unlimited users and extensions, 500 texts at $0.04 beyond that, and minutes listed as unlimited subject to the Fair Usage Policy. Extra numbers are $15 each on both plans. The older Complete plan ($99 yearly, $119 monthly in August) no longer appears, and AI Agents now sit behind a separate AI Plan whose price we could not read. Every plan carries a 30-day money-back guarantee.",
  "verified_at": "2026-10-06",
  "source_url": null,
  "schema_offer": {
   "price": 23.0,
   "currency": "USD",
   "description": "Startup (250 minutes, 1 number, 1 user), billed month to month — the $19 on the page is the yearly rate, badged 2 MONTHS FREE. Read on the vendor's own pricing page on 2026-10-06.",
   "page": "https://zerotouchsupport.com/800-com-review.html"
  },
  "source_quotes": null
 },
 "free_plan": false,
 "free_plan_evidence": null,
 "cost_traps": [],
 "compare_with": {
  "name": "Grasshopper or UniTel Voice",
  "why": "close virtual-number peers — compare included minutes and whether you need vanity numbers specifically"
 },
 "links": {
  "record": "https://aibuildermarketplace.com/api/v1/products/800-com.json",
  "review": "https://zerotouchsupport.com/800-com-review.html",
  "marketplace": "https://aibuildermarketplace.com/marketplace/800-com/",
  "vendor_site": "https://800.com"
 },
 "purchase": {
  "seller": "the vendor",
  "how": "AIBuilder Marketplace does not sell this software. Sign up, start a trial or buy on the vendor's site.",
  "handoff_url": "https://try.800.com/twux0enbbfpj",
  "affiliate": true,
  "disclosure": "Where purchase.affiliate is true, purchase.handoff_url is an affiliate link: AIBuilder Marketplace may earn a commission at no extra cost to the buyer. Commission never changes what a record says, and products are not ranked by commission. Where it is false the link is the vendor's plain site."
 },
 "provenance": {
  "research": "hand-researched dossier, read on the vendor's own pages",
  "researched_since": "2026-07",
  "method": "https://aibuildermarketplace.com/how-we-review/",
  "license": "CC BY 4.0. Credit 'AIBuilder Marketplace' with a link to https://aibuildermarketplace.com/atlas/.",
  "note": "A rebuild is not a new measurement: pricing.verified_at is the date that matters."
 },
 "cost": {
  "status": "available",
  "engine": "https://aibuildermarketplace.com/agents/#cost",
  "rules": {
   "currency": "USD",
   "unit": "user",
   "axis": "users",
   "rules_verified_at": "2026-10-06",
   "plans": [
    {
     "id": "startup",
     "name": "Startup",
     "model": "flat",
     "max_units": 1,
     "annual_month": 19,
     "monthly": 23,
     "evidence": "On yearly billing: Startup $19/mo and Small Business $49/mo; month to month the same two are $23 and $59"
    },
    {
     "id": "small-business",
     "name": "Small Business",
     "model": "flat",
     "annual_month": 49,
     "monthly": 59,
     "evidence": "On yearly billing: Startup $19/mo and Small Business $49/mo; month to month the same two are $23 and $59"
    },
    {
     "id": "enterprise",
     "name": "Enterprise",
     "model": "quote",
     "evidence": "Enterprise is quote-only"
    }
   ],
   "limits_evidence": "Startup covers 250 minutes (1,000 in our 13 August read), 1 number, 1 user",
   "usage": [
    {
     "id": "extra_minutes",
     "label": "Minutes beyond 250 (Startup)",
     "unit": "minute",
     "price": 0.06,
     "only_on": [
      "startup"
     ],
     "evidence": "extra minutes and texts at $0.06"
    },
    {
     "id": "extra_numbers",
     "label": "Extra numbers",
     "unit": "number",
     "price": 15,
     "evidence": "Extra numbers are $15 each on both plans"
    }
   ]
  },
  "growth": {
   "annual": {
    "product_id": "800-com",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "annual",
    "rows": [
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      "units": 1,
      "cheapest_plan": "startup",
      "cheapest_plan_name": "Startup",
      "total_month": 19.0,
      "billed": {
       "amount": 228.0,
       "every": "year"
      },
      "ranges": [],
      "per_plan": {
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       "small-business": 49.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 2,
      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
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       "amount": 588.0,
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      "ranges": [],
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       "startup": "not_eligible",
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     },
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     },
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     },
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      },
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     },
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     },
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      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
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     },
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      }
     }
    ],
    "switch_points": [
     {
      "from_units": 1,
      "to_units": 2,
      "from_plan": "startup",
      "to_plan": "small-business",
      "from_plan_name": "Startup",
      "to_plan_name": "Small Business"
     }
    ],
    "conflicts": [],
    "unknowns": []
   },
   "monthly": {
    "product_id": "800-com",
    "currency": "USD",
    "axis": "users",
    "unit": "user",
    "billing": "monthly",
    "rows": [
     {
      "units": 1,
      "cheapest_plan": "startup",
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      },
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      }
     },
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      "ranges": [],
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      }
     },
     {
      "units": 5,
      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
      "total_month": 59.0,
      "billed": {
       "amount": 59.0,
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      },
      "ranges": [],
      "per_plan": {
       "startup": "not_eligible",
       "small-business": 59.0,
       "enterprise": "quote"
      }
     },
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      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
      "total_month": 59.0,
      "billed": {
       "amount": 59.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "startup": "not_eligible",
       "small-business": 59.0,
       "enterprise": "quote"
      }
     },
     {
      "units": 15,
      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
      "total_month": 59.0,
      "billed": {
       "amount": 59.0,
       "every": "month"
      },
      "ranges": [],
      "per_plan": {
       "startup": "not_eligible",
       "small-business": 59.0,
       "enterprise": "quote"
      }
     },
     {
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      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
      "total_month": 59.0,
      "billed": {
       "amount": 59.0,
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      },
      "ranges": [],
      "per_plan": {
       "startup": "not_eligible",
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       "enterprise": "quote"
      }
     },
     {
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      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
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      "billed": {
       "amount": 59.0,
       "every": "month"
      },
      "ranges": [],
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       "enterprise": "quote"
      }
     },
     {
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      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
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      "billed": {
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       "every": "month"
      },
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       "enterprise": "quote"
      }
     },
     {
      "units": 100,
      "cheapest_plan": "small-business",
      "cheapest_plan_name": "Small Business",
      "total_month": 59.0,
      "billed": {
       "amount": 59.0,
       "every": "month"
      },
      "ranges": [],
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       "enterprise": "quote"
      }
     }
    ],
    "switch_points": [
     {
      "from_units": 1,
      "to_units": 2,
      "from_plan": "startup",
      "to_plan": "small-business",
      "from_plan_name": "Startup",
      "to_plan_name": "Small Business"
     }
    ],
    "conflicts": [],
    "unknowns": []
   }
  }
 },
 "unknowns": [
  "Contract terms (cancellation, data export, data location, minimum seats) are not researched as separate fields; pricing.notes mentions them only where the vendor's pricing page does.",
  "Being verified: free trial and refund terms are not yet matched to a verbatim line on the vendor's own pages. Not matched does not mean there is none.",
  "Not tested hands-on by us: what the product does comes from the vendor's pages and our reading of them."
 ],
 "verification": {
  "price": "read",
  "free_trial": "being_verified",
  "refund": "being_verified"
 },
 "task_evidence": null,
 "open_questions": [
  {
   "question_id": "800-com:cancellation_terms",
   "key": "cancellation_terms",
   "question": "Can a customer cancel at any time, and what happens to an annual plan that is cancelled mid-term?",
   "status": "open"
  },
  {
   "question_id": "800-com:data_export",
   "key": "data_export",
   "question": "Which data can a customer export, in which formats, on which plans?",
   "status": "open"
  },
  {
   "question_id": "800-com:data_location",
   "key": "data_location",
   "question": "Where is customer data stored, and can a customer choose the region?",
   "status": "open"
  }
 ],
 "vendor_answers": [],
 "agent_channels": {
  "vendor_mcp": null,
  "agent_checkout": {
   "status": "not_checked",
   "detail": "We could not read the vendor's pages as plain HTML.",
   "checked_at": "2026-10-07",
   "method": "homepage, /pricing and the pricing page we cite, read as plain HTML (no JavaScript) and searched for explicit support of purchases by AI agents: Agentic Commerce Protocol, Instant Checkout, Agent Payments Protocol, buy in ChatGPT, agentic checkout"
  }
 },
 "task_scope": {
  "scope": "business_phone",
  "label": "Business phone system",
  "why": "Toll-free and vanity phone numbers for business, with call tracking, routing and analytics — plus 800 AI Agents (launched 2026) that answer calls, book appointments and filter spam when nobody picks up.",
  "source": "our dossier",
  "phrases": [
   "business phone",
   "business phone system",
   "phone system",
   "voip",
   "cloud phone",
   "virtual number",
   "virtual phone number",
   "business number",
   "toll free number",
   "call center",
   "call centre",
   "dialer",
   "phone line",
   "voice agent",
   "ai answering",
   "voice ai",
   "ai calls",
   "ai to answer calls",
   "ai answers calls",
   "ai virtual receptionist",
   "ai answering service",
   "virtual ai receptionist"
  ],
  "also": [
   {
    "scope": "ai_voice_agent",
    "label": "AI voice agent that answers calls"
   }
  ]
 }
}